Randy Thompson | Page 2

This is the 5th new vehicle I have purchased from Shottenkirk in Fort Madison. All of my purchases I have delt directly with Brittney and Dustin, and they have been PHENOMINAL to work with. Brittney Shottenkirk in Fort Madison. All of my purchases I have delt directly with Brittney and Dustin, and they have been PHENOMINAL to work with. Brittney is very knowledgeable with all of the features each vehicle has, and has gone well out of her way to ensure the buying experience is top notch. Dustin has always been very friendly and helpful through every purchase, and was able to offer me a very competitive price on both my trade in vehicle and my purchased vehicle. Some dealerships you walk into and you get a pushy vibe that they will do or say anything to make a sale... not at Shottenkirk, they make you feel like you are part of their family. As long as theses two are on the payroll, I will never consider going anywhere else to purchase a vehicle in the future. Truck was in service to replace the chrome mirror cover that was slightly damaged during shipping, no questions asked it was replaced for free. I was given a very nice loaner to use while my truck was in service. More

by Trevor Verified Customer Verified Customer

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We had Randy as a salesman and he was fantastic! He took all of our concerns, wants, and needs into consideration! He helped find us the perfect fit car, in our crazy schedule! Randy was not pushy a He took all of our concerns, wants, and needs into consideration! He helped find us the perfect fit car, in our crazy schedule! Randy was not pushy and he was very sociable to the entire family! More

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Our salesman was the best we have ever had. No pressure, knowledgeable, and went above and beyond to make sure we were satisfied and even helped with programming phones to car etc. No pressure, knowledgeable, and went above and beyond to make sure we were satisfied and even helped with programming phones to car etc. More

by DUPTON82 Verified Customer Verified Customer

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Bad experience the first time better experience the second. Only had the second appointment though to fix the same thing they had supposedly already fixed. second. Only had the second appointment though to fix the same thing they had supposedly already fixed. More

by robynconrad1981 Verified Customer Verified Customer

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I have bought my last two trucks there, the service with both has been excellent both has been excellent More

by rmcavoy64 Verified Customer Verified Customer

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Had quick service, courtesy was great and fast, would recommend Shottenkirk to others for fast and convenient service! recommend Shottenkirk to others for fast and convenient service! More

by WHITESPIRIT Verified Customer Verified Customer

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Very nice people, clean place and fast service. Was able to be seen and get a honest inspection. Was able to be seen and get a honest inspection. More

by joe.e.rife Verified Customer Verified Customer

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Randy was incredibly helpful. We had trouble with our trade in. So instead of making us take it home, he made sure to give us something we were comfortable with until the new car We had trouble with our trade in. So instead of making us take it home, he made sure to give us something we were comfortable with until the new car we bought came in. I felt that was above and beyond what was necessary, and truly appreciated. He was very patient when we asked any questions or when teaching us to use Android Auto. Randy was very thorough and made me feel comfortable during the whole process. I will recommend him to anyone I know who will be purchasing a new car. More

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Purchased online which is a scary ordeal! You don't know for sure if you'll get what you see! But Randy made it easy, quick, and provided up close pictures we asked for. His professionalism You don't know for sure if you'll get what you see! But Randy made it easy, quick, and provided up close pictures we asked for. His professionalism was above and beyond making sure we were satisfied with our purchase, and WE ARE! Started looking around on Friday and by Tuesday morning our car arrived from Iowa to Georgia! Great experience with Randy and Grant in financing. Thank you guys! More

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Terrible attitude. Seen him yelling at an employee in his office. Verry rude and short with customers. Every time I’m there I notice this behavior from him. Verry inap Seen him yelling at an employee in his office. Verry rude and short with customers. Every time I’m there I notice this behavior from him. Verry inappropriate! More

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