Raul Ayala | Page 12

Refreshingly different I have been buying Mercedes vehicles for a long time. I have also lived in many different parts of the country, so I have dealt with all sorts of deal I have been buying Mercedes vehicles for a long time. I have also lived in many different parts of the country, so I have dealt with all sorts of dealers and sales personalities. There is something refreshingly different about Walter's.    It's no secret that dealerships are incentive driven. It's natural to expect employee behavior to follow incentives; it's human nature. The problem is, that in the era of big data, dealerships operate with extremely granular performance metrics. Since there are now so many metric-driven incentives, there is a rapid and palpable difference in service delivery as a customer goes through metric check-points. Whether it is getting you to come in, getting your data, or selling you multiple products, you can sense a change in tone or attitude if a metric is missed. No matter how savvy a dealership is, the incentive-driven behavior always seeps through. I can't explain why, but I didn't get that feeling at Walter's. Maybe it's their training or culture, but Andrew, Mike, Raul and Justin were remarkably consistent in their professionalism despite many changes and requests I made about our transaction. Call them an anomaly or just plain good, Walter's is easy to recommend for a hassle-free and respectful buying experience. More

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Excellent Service! I came in late in the evening, on New Years Eve. Initially I had in mind to purchase a used A-Class 220. I walked out with a brand new CLA250 with I came in late in the evening, on New Years Eve. Initially I had in mind to purchase a used A-Class 220. I walked out with a brand new CLA250 with the same budget price that I would have got a brand new A-Class. And they bought my car with 90,500 miles on it. Everyone really helped work with my needs, paperwork was quick, and they even made sure to attend to every detail regardless of staying 2 & 1/2 hours past closing time on New Year's Eve. Alfonso really went above and beyond to make sure I got what I wanted as the "last deal of the decade" they said. He also needed to take care of an additional client after spending so much time with me. He got it done. Very much pleased with Mercedes Benz in Riverside! More

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I came to Walters Mercedes and met with Raul and ANDREW. and introduce by them. Great experience in driving Mercedes. Great excellent service! Awesome. I will highly recommend here and introduce by them. Great experience in driving Mercedes. Great excellent service! Awesome. I will highly recommend here More

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RAUL IS THE BEST ! 10/10 He was so patient and made the RAUL IS THE BEST ! 10/10 He was so patient and made the process so easy . I recommend his service to anyone looking to purchase! RAUL IS THE BEST ! 10/10 He was so patient and made the process so easy . I recommend his service to anyone looking to purchase! More

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My company was so excited to worked with Andrew and Raul. They made the process of purchasing our company vehicle a breeze. We were referred to the dealership by my son Phillip and he got it right with the They made the process of purchasing our company vehicle a breeze. We were referred to the dealership by my son Phillip and he got it right with these guys !! They took great care of us. We would highly recommend Andrew and Raul at Walter’s !! More

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Andrew was always listening to what we need and trying to find the best deal for us. We are extremely satisfied with the car. Mike Sales also helped a lot. find the best deal for us. We are extremely satisfied with the car. Mike Sales also helped a lot. More

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I leased my brand new 2020 Mercedes Benz GlC 300 from Andrew Wagner and Raul Ayala From Walters Mercedes Benz in Riverside. They made the buying process easy. I will go back and lease my next vehicle w Andrew Wagner and Raul Ayala From Walters Mercedes Benz in Riverside. They made the buying process easy. I will go back and lease my next vehicle with them in the future. Thank You, Shawn Danpour More

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Lease return and a new purchase I went back to Andrew again after my last lease and him and his team worked to get my lease return done early and wrapped up my purchase on a new car I went back to Andrew again after my last lease and him and his team worked to get my lease return done early and wrapped up my purchase on a new car as well. Not only that, Paul (Andrew's assistant) delivered my car on his day off to make sure that I had it. I had a great experience once again and will most definitely return for another vehicle in the near future. More

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Look no further if you want superior, personalized service. Andrew and Raul are a superstar team with your needs as their only priority. 5 stars service. Andrew and Raul are a superstar team with your needs as their only priority. 5 stars More

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I came in too Walters and received Excellent service, best pricing, a great dealership. I highly recommend to my friends and family and people reading this review best pricing, a great dealership. I highly recommend to my friends and family and people reading this review More

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