Raul Ayala | Page 26

Friendly and helpful Everyone in Walter's Mercedes-Benz were very courteous, friendly, and helpful. Initially Walter's Mercedes-Benz didn't have the SUV I like. But Bryan Everyone in Walter's Mercedes-Benz were very courteous, friendly, and helpful. Initially Walter's Mercedes-Benz didn't have the SUV I like. But Bryan acted promptly got the exact feature SUV I like from Carlsbad for me to test drive the second day. I bought the GLE 350 after the test drive. I would recommend my friends and relatives buying cars from them. More

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Incredible experience at Walters Mercedes This is my second experience with Walter’s Mercedes of Riverside. Both experiences were outstanding. Sales team, Bryan, Andrew and Raul went above and This is my second experience with Walter’s Mercedes of Riverside. Both experiences were outstanding. Sales team, Bryan, Andrew and Raul went above and beyond to meet my needs and I was able to purchase a Mercedes GLC 300 for a great value. More

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Our 6th car at Walter’s, need I say more? Andrew and Raul are always able and willing to help. Very rarely do they have to go to someone else for an answer, their product knowledge is on point Andrew and Raul are always able and willing to help. Very rarely do they have to go to someone else for an answer, their product knowledge is on point. More

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Brian Fitzpatrick at Walter’s Mercedes is AMAZING!! What can I say about Walter’s Riverside besides that it’s a First Class Organization! My fiancé and I had an appointment to look at/purchase a vehicle What can I say about Walter’s Riverside besides that it’s a First Class Organization! My fiancé and I had an appointment to look at/purchase a vehicle to replace her 2015 GLA 250 which was deemed a total loss from a vehicle accident. We were interested in looking at a GLC 300 Sport for her to upgrade, as I drive the same vehicle. We first met with Andrew Wagner. Andrew was very professional and got us the exact deal we were looking for down to the penny! Andrew showed numerous options for different models including financing and lease terms so we could make a better informed decision. While in conversation, I had mentioned to Andrew that I may be interested in trading in my 2016 GLC 300 Sport for a GLE 350 depending on trade in value. We focused on getting my fiancés deal first, and later we would speak about my options. A tip of the hat to Andrew for making this deal happen. During the deal, we met a gentlemen by the name of Brian Fitzpatrick. Andrews partner when he is not there. He came into the office to thank us for purchasing my fiancés GLC as most of this organization does. Very respectful and again 5 star associates. I had mentioned to Brian that I was possibly looking to trade in my vehicle for a GLE 350. We had great conversation and said they’ll be more than happy to accommodate any requests we have. Unfortunately, Andrew had another appointment so we were paired of with Brian. Oh man, Brian is a character! He is very open and funny! Very personable. His personality and genuine care is contagious. Our families had a lot in common and he made the experience simply amazing and effortless. He could’ve been charging me double and I wouldn’t of cared. (He didn’t, got us the beat deal) From the searching of the vehicle to the test drive and paperwork. I think we may have set a dealership record with how quickly we got my deal done. Frank Serraro the General Sales Manager came into Brian’s office and thanked us for our business. We all shared some fun banter and we went into financing. First deal was done with Ari Abdolhosseini. I remembered Ari from our last purchase and asked if he still had his classic Mercedes we spoke about last time. We shared some stories and Ari made the experience again amazing. Usually you cringe when you go into financing, not the case with Ari. It was refreshing to see some of the same faces, which speaks highly of the way Walters treats their associates. Ari also expedited the process and again First Class Service from Ari! For my GLE, we spoke with Andy Towns. Andy was also amazing! Great personality and great recommendations on restaurants. We spoke at length about places we frequent that have great food and drinks. It’s amazing how everyone at Walters feels the same about the safety and security of the their families when choosing to drive a Mercedes Benz. Lastly, Raul Ayala. Raul went over all the options for both our vehicles and had a very high attention to detail. He even went out of his way to go the storage lot to check for my sunglasses I thought I left in my trade in. Great service. Very energetic and you can see the pride he has for being part of the Walters family. Oh, and congratulations on your recent C300 purchase! Overall, great experience. We will most definitely recommend anyone looking for a Mercedes to Walters Mercedes. This is a first class organization with great associates that care. We will most definitely be back, no doubt about it! Diego Rodriguez More

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Best car buying experience EVER Bryan was so full of energy that the moment we got there we felt confident that he was the right person to be dealing with in choosing our first Merce Bryan was so full of energy that the moment we got there we felt confident that he was the right person to be dealing with in choosing our first Mercedes. It’s clear that he is very knowledgeable about the vehicle and the entire sales process. He’s absolutely a pleasure to work with, a true genuine guy. Raul, the internet sales assistant was also very helpful, friendly and shared a lot on knowledge about our vehicle. More

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Above and beyond customer service-Raising the bar! Andrew Wagner over at Walter's Mercedes Benz of Riverside was an exceptional resource when purchasing my new Mercedes Benz GLA. Because I live in Los Andrew Wagner over at Walter's Mercedes Benz of Riverside was an exceptional resource when purchasing my new Mercedes Benz GLA. Because I live in Los Angeles, Andrew and his team were constantly in communication with me via email and phone helping me close the deal. They went above and beyond what other salespersons locally have done for me. Not only did they take video footage of the car, but they drove the car an hour away to my front door at no additional charge. I will definitely be working with Andrew again in the future after my 36 month lease is up, if not sooner. My only complaint was that I wasn't able to meet the team in person this go around. Next time! Highly recommended! More

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EXCELLENCE SERVICE AND CUSTOMER SUPPORT THIS IS MY WIFE FIRST MERCEDES BENZS AND WE LOVE IT. WITH THE UNBIEVABLE KNOWLEGE OF RAUL AYALA ABOUT OUR NEW GLC 300 SUV, IN 20 MIN. WE'RE ALREADY F THIS IS MY WIFE FIRST MERCEDES BENZS AND WE LOVE IT. WITH THE UNBIEVABLE KNOWLEGE OF RAUL AYALA ABOUT OUR NEW GLC 300 SUV, IN 20 MIN. WE'RE ALREADY FAMILIAR WITH ALL THE GADGETS ON THE NEW CAR. THE GARAGE OPENER ON THE CAR IS A LITLE BIT COMPLICATED TO PAIR WITH ROLLING CODE UNIT. RAUL AYALA IS WILLINGLY OFFERING HIS ASSISTANCE TO HELP US BY COMING TO OUR HOME TO PAIR THE UNIT FOR FREE. BUT AFTER COUPLE HOUR OF MIND LABOR, I FINALLY PAIR IT. THANK YOU VERY MUCH RAUL AYALA FOR CONSIDERING YOUR CUSTOMER NEED A TOP PRIORITY. More

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Great Customer Service Andrew, Raul and Andy were very helpful when I came in for two cars: a GLC and GLE. It was a unique purchase situation and they went out of their way Andrew, Raul and Andy were very helpful when I came in for two cars: a GLC and GLE. It was a unique purchase situation and they went out of their way to accommodate us, including coming to my place of work on multiple occasions to finalize paperwork and deliver on of the vehicles. More

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I love Walters Mercedes I stopped in after working an 8hr shift with intentions on driving a new Mercedes Benz GLC 300 home. I wanted to try & get a deal done in as little ti I stopped in after working an 8hr shift with intentions on driving a new Mercedes Benz GLC 300 home. I wanted to try & get a deal done in as little time possible because it was a long week at work & my. Fiancé was flying in from a business trip at 7:30 pm. I wanted to surprise him. Bryan, Andrew & Raul at Walters Mercedes made this all possible for me. I could not be any happier with my purchase & these guys made it easy for me while providing top notch customer service. They made me feel like family. I highly recommend this dealership 110%. Loraine M More

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"Grateful Customer" I would like to thank my dear friend Scott Eisenberger for referring me to Bryan Fitzpatrick. Bryan, it was a pleasure doing business with you, i I would like to thank my dear friend Scott Eisenberger for referring me to Bryan Fitzpatrick. Bryan, it was a pleasure doing business with you, it was actually FUN! You are very compassionate about your job and it shows. I would also like to thank Raul Ayala, you are very knowledgeable about the vehicles and were extremely patient explaining the features to a "Non Techie". Thanks again for the wonderful experience! I will definitely send referrals your way. Thanks, Denise C. More

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