Raul Martinez | Page 10

2016 Veloster Turbo Perfect experience from start to finish! The staff was completely helpful and never made me feel uncomfortable or uneasy about my purchase. They did n Perfect experience from start to finish! The staff was completely helpful and never made me feel uncomfortable or uneasy about my purchase. They did not try to push or offer anything that I didn't need which I appreciated. They finished the sale with integrity and professionalism. More

by armastroddi Verified Customer Verified Customer

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Great experience Staff was polite, the experience as a whole was very pleasant, I would definitely recommend this dealer and brand to anyone who is looking to buy a ne Staff was polite, the experience as a whole was very pleasant, I would definitely recommend this dealer and brand to anyone who is looking to buy a new vehicle More

by tito2847 Verified Customer Verified Customer

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Unprofessional Representation On Dec 4, 2016 around 3:00pm, I visited Universal Hyundai at 12801 S. Orange Blossom Trail, Orlando, FL 32837. This was set up with Camillia Vasquez, On Dec 4, 2016 around 3:00pm, I visited Universal Hyundai at 12801 S. Orange Blossom Trail, Orlando, FL 32837. This was set up with Camillia Vasquez, Sales Concierge. I agreed to a visit provided she understood and relay the important fact that I was currently limited for time and could not stay long due to prior commitment. When my wife and I got there, we were greeted by Mr. Hector Riquel (I believe sales manager) and presented me to Sales Consultant Raul Martinez who would be attending us. Mr. Martinez was all professional and very respectful to my wife and I. His knowledge was very helpful as towards my eventual decision between other dealers and brand. Two hours later and several attempts to a price agreement, my time came up in which we needed to go for our prior commitment. This brought up sales manager Hector Riquel in which his immediate aggressive sales approach was not appropriate as my wife and I was held back. Despite me letting him know that first I needed to leave, as I was going to be late to my commitment, he continued to ignore what was currently more important to us at that moment. There, his aggressive sales approach escalated trying to pressure me to make a decision in which I said several times by now that I will not make a decision now, but will get back to them. Nevertheless, he continued to the point of frustration, where he then stood up and abruptly snatched the papers from the desk, no courtesy hand shake or proper customer service etiquette towards me or my wife and stormed away. I can not express how this behavior bothered my wife and I so much, that unfortunately as we walked out it was Mr Raul Martinez who got our complaint towards this distasteful display of managerial representation. Leaving the showroom, outside, Mr Martinez quickly apologized for his behavior; as he was very aware of what had just happened. As a Veteran and retired from the federal government after 34 years, I know very well the importance of a proper representation. Mr Martinez, conducted himself in a professional manner that any company would be proud of under a situation like this. However, your sales manager Hector Riquel, with his deeply disrespectful attitude and moreover, unprofessional behavior has shown my wife and I, a side of Universal Hyundai that we do not want to leave our money or recommend. Robert Rosado nonisharo@gmail.com More

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New Sonata Had a great experience at this dealership. Raul was very friendly and really took his time with us. Very happy with him as a salesperson! Had a great experience at this dealership. Raul was very friendly and really took his time with us. Very happy with him as a salesperson! More

by gaboricua Verified Customer Verified Customer

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Great! I went into this dealership and I did not know much about anything! The staff members were all very knowledgeable and friendly and helped me with the I went into this dealership and I did not know much about anything! The staff members were all very knowledgeable and friendly and helped me with the purchase of my first car! I am now a very satisfied happy customer. I will be returning for future purchases More

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Anita Raul was very attenetive and took inconsideration all my needs especially the financial part. It was an awesome experience, I will recommend Raul to m Raul was very attenetive and took inconsideration all my needs especially the financial part. It was an awesome experience, I will recommend Raul to my friends. More

by haneyanita Verified Customer Verified Customer

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Great service i couldnt be any happier not just with my purchase but with the great service i received. Special Thanks to Raul Martinez for the 5 star service he p i couldnt be any happier not just with my purchase but with the great service i received. Special Thanks to Raul Martinez for the 5 star service he provided not to just me but my uncles recent purchase as well. More

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Our Experience My kids and I had an amazing experience at the Hyundai. Raul Martinez was wonderful, very helpful, professional, direct. We will definitely come back My kids and I had an amazing experience at the Hyundai. Raul Martinez was wonderful, very helpful, professional, direct. We will definitely come back and refer this place to family and friends. More

by natalyduhh Verified Customer Verified Customer

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Love Theron servicio Fui a otros concesionarios y ninguno está cerca de cómo universal me trató, escuchan las necesidades del cliente y trabajaron con mi presupuesto, mi p Fui a otros concesionarios y ninguno está cerca de cómo universal me trató, escuchan las necesidades del cliente y trabajaron con mi presupuesto, mi próximo vehículo lo compraré en Universal. More

by lornaojeda46 Verified Customer Verified Customer

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Awesome The process was simple and easy, the best experience I got so far buying a car, I will recomend this dealer to all my friends. The process was simple and easy, the best experience I got so far buying a car, I will recomend this dealer to all my friends. More

by manueld70 Verified Customer Verified Customer

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