Raul Martinez | Page 9

Excelencia Bueno yo despues de mucho tiempo pensando en comprar un auto nuevo, decidi ir al dealer y fue una buenisima decision ir a este en particula. Desde q l Bueno yo despues de mucho tiempo pensando en comprar un auto nuevo, decidi ir al dealer y fue una buenisima decision ir a este en particula. Desde q llegue me trataron muy bn todo el personal es muy atento. Raul Martinez quien fue la persona acargo de ayudarme a la tomar mi decision fue en todo momento muy amable y paciente, y me ayudo en todo el proceso buscando lo mas conveniente para mi. No me arrepiento de haber salido de hay con mi Hyundai Santa Fe. Gracias a todo el el personal y en especial a Raul, por toda tu ayuda... More

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2016 Accent Raul was very professional and friendly i would definitely recommend this dealership to friends and family. I got the car that i wanted at a excellent Raul was very professional and friendly i would definitely recommend this dealership to friends and family. I got the car that i wanted at a excellent price and everything was quick. More

by mia33pr Verified Customer Verified Customer

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EXCEPTIONALPROFESSIONAL KNEW HIS JOB MR RAUL MARTINEZ VERY MATURE KNEW WHAT TO SAY EXPLAINED EVERTHING SO I COULD UNDERSTAND HE SET UP MY NEW CAR WITH MUSIC HE SHOWED ME SO MUCH I WAS A MR RAUL MARTINEZ VERY MATURE KNEW WHAT TO SAY EXPLAINED EVERTHING SO I COULD UNDERSTAND HE SET UP MY NEW CAR WITH MUSIC HE SHOWED ME SO MUCH I WAS AMAZED VERY PROFESSIONAL. WOULD RECOMMAND HIM TO FAMILY AND FRIENDS EVERYON IN THAT DEALERSHIP WERE FRIENDLY SMILES ALL OVER THE PLACE THEY ALL MADE YOU VERY COMFORTABLE BEING THERE. THANK YOU ALL. MS IRMA PAGAN. More

by ipagan438 Verified Customer Verified Customer

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My experience Raul Martinez was more than a salesman -- he became a good listener to the needs I had, he worked diligently to get the monthly payments I requested a Raul Martinez was more than a salesman -- he became a good listener to the needs I had, he worked diligently to get the monthly payments I requested and he treated me not as a customer but as a family/friend. All my cars have been Hyundai and it is because of people like Martinez and Mr. Ozel that complete the circle of satisfaction from vehicle quality to service expertise. True assets to your community! More

by luis_mi_pr Verified Customer Verified Customer

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good service Raul Martinez did a great job and help me with a good deal for car and good service and good customer service and very respectful to me Raul Martinez did a great job and help me with a good deal for car and good service and good customer service and very respectful to me More

by jonathanrodriguez189 Verified Customer Verified Customer

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Total customer satisfaction. Mr. Martinez is very knowledgeable of what he does. He explains in detail to the fullest and makes you feel at ease with the car you are to buy/ lease Mr. Martinez is very knowledgeable of what he does. He explains in detail to the fullest and makes you feel at ease with the car you are to buy/ lease. Questions asked are answered in words easy to understand, very polite. Total customer satisfaction was met on my part. More

by anab2024 Verified Customer Verified Customer

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Better in Town Everything was fast and i had all information about the car i was looking for. They where not harassing me about taking my own decision, which is diff Everything was fast and i had all information about the car i was looking for. They where not harassing me about taking my own decision, which is difficult to find in Orlando area car dealers. More

by sergiolnf.usa Verified Customer Verified Customer

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Great experience Staff was polite, the experience as a whole was very pleasant, I would definitely recommend this dealer and brand to anyone who is looking to buy a ne Staff was polite, the experience as a whole was very pleasant, I would definitely recommend this dealer and brand to anyone who is looking to buy a new vehicle More

by tito2847 Verified Customer Verified Customer

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2016 Veloster Turbo Perfect experience from start to finish! The staff was completely helpful and never made me feel uncomfortable or uneasy about my purchase. They did n Perfect experience from start to finish! The staff was completely helpful and never made me feel uncomfortable or uneasy about my purchase. They did not try to push or offer anything that I didn't need which I appreciated. They finished the sale with integrity and professionalism. More

by armastroddi Verified Customer Verified Customer

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Unprofessional Representation On Dec 4, 2016 around 3:00pm, I visited Universal Hyundai at 12801 S. Orange Blossom Trail, Orlando, FL 32837. This was set up with Camillia Vasquez, On Dec 4, 2016 around 3:00pm, I visited Universal Hyundai at 12801 S. Orange Blossom Trail, Orlando, FL 32837. This was set up with Camillia Vasquez, Sales Concierge. I agreed to a visit provided she understood and relay the important fact that I was currently limited for time and could not stay long due to prior commitment. When my wife and I got there, we were greeted by Mr. Hector Riquel (I believe sales manager) and presented me to Sales Consultant Raul Martinez who would be attending us. Mr. Martinez was all professional and very respectful to my wife and I. His knowledge was very helpful as towards my eventual decision between other dealers and brand. Two hours later and several attempts to a price agreement, my time came up in which we needed to go for our prior commitment. This brought up sales manager Hector Riquel in which his immediate aggressive sales approach was not appropriate as my wife and I was held back. Despite me letting him know that first I needed to leave, as I was going to be late to my commitment, he continued to ignore what was currently more important to us at that moment. There, his aggressive sales approach escalated trying to pressure me to make a decision in which I said several times by now that I will not make a decision now, but will get back to them. Nevertheless, he continued to the point of frustration, where he then stood up and abruptly snatched the papers from the desk, no courtesy hand shake or proper customer service etiquette towards me or my wife and stormed away. I can not express how this behavior bothered my wife and I so much, that unfortunately as we walked out it was Mr Raul Martinez who got our complaint towards this distasteful display of managerial representation. Leaving the showroom, outside, Mr Martinez quickly apologized for his behavior; as he was very aware of what had just happened. As a Veteran and retired from the federal government after 34 years, I know very well the importance of a proper representation. Mr Martinez, conducted himself in a professional manner that any company would be proud of under a situation like this. However, your sales manager Hector Riquel, with his deeply disrespectful attitude and moreover, unprofessional behavior has shown my wife and I, a side of Universal Hyundai that we do not want to leave our money or recommend. Robert Rosado nonisharo@gmail.com More

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