Ray Bourgeois | Page 6

I said "good" rather than "great" because there were stages of the process I wish had gone better but the "good" is solid. It took me a month to know what I wanted; my first visit wa because there were stages of the process I wish had gone better but the "good" is solid. It took me a month to know what I wanted; my first visit was to investigate the Prius C I finally bought (but didn't expect I'd buy after first test drive). Initial visit with Anthony was just right -- he helped me drive a couple of cars and look around. For about three weeks after that I investigated other makes and dealers and reviews and I found cars I wanted at lower prices but I kept wanting to get a car from a dealer close to home who has a good reputation and Falmouth Toyota kept coming up as a place I wanted to buy from--but what? I finally returned to look closer at options, when I met Townsend who was helpful and then then I returned the next day with a friend to drive two cars, when I met Steve --- all helpful in me getting closer to deciding. I'm totally pleased with how the deal went because I had a low-mileage leased car with hail damage and I think Toyota and I both had lots to gain by making a deal. I could have tried harder to pay less, and could have paid less for the same car off-Cape but my goal wasn't to pay the least -- it was to feel good as possible about what I did. I was reasonable and so were they. I hope they make good profit from my trade-in. I don't require alot of friendliness from a salesperson so I was okay with minimal contact and plain business-focused cordiality. What happened once the numbers began assembling downgraded my evaluation from great to good -- it was a bit sketchy and there were some errors. I needed clarity and it didn't come before I insisted. I prefer neat paper trails, especially when I'm passed from one person to another (when maybe the whole history isn't also being passed). I felt the need to be hyper-vigilent at all stages and I benefited from that (no surprises). I appreciate that Falmouth Toyota has a document fee of $95 when several dealers charged $395. I hope that the service dept. will help me keep this car for a long time -- hopefully I'll be checking off the "great" column for service at 150,000 miles. I'm super-glad to keep my money circulating on Cape Cod, where I live. More

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they keep there word,and are up front on what to expect. they keep there word,and are up front on what to expect. i all so like there willingness to help on the little things after the sale like going out i they keep there word,and are up front on what to expect. i all so like there willingness to help on the little things after the sale like going out in a driveing rain storm to bring my truck to me so i did not have to walk in the parking lot to get it . More

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I have purchased quite a few vehicles from Falmouth Toyota over the past 20 years and have always found the sales experience to be exceptional for a car dealership. Unlike most dealers, there is no pr Toyota over the past 20 years and have always found the sales experience to be exceptional for a car dealership. Unlike most dealers, there is no pressure or attempts to sell you something you do not need or want. I always believe that the key to a good business is the employees. Falmouth Toyota is fairly unique in that the same staff has, for the most part been there for many years. They are all friendly and courteous. I have dealt mostly with Ray Bourgeois over the past 10 plus years and have always found him to be exceedingly honest and fair in all our dealings. My latest purchase of a 2013 Corolla was an exceptionally smooth process and Ray was able to get the exact vehicle I wanted. The sales process was again smooth and totally stress free. You can probably save a few dollars by going to one of the other dealers but I find that in the long run I am better off. As mentioned, the sales experience and post sales service is just so much better than the average new car dealer. I can be assured that I have purchased the vehicle I want. Additionally, I just purchased a used Corolla for my granddaughter from Falmouth Toyota, something I swore I would never do. My experience with a used car dealer convinced me that paying extra for one of Falmouth Toyota's r used vehicles, will in the long run be cheaper as I can be fairly assured that the car is in good shape mechanically and structurally. If I encounter any problems with the purchased vehicle, they bend over backwards to try to resolve the issue in a speedy and satisfactory manner. Overall, I would highly recommend Falmouth Toyota to anyone looking for a new or used vehicle. More

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The entire experience from beginning to end was very stress free and pleasant. Townsend was a good guy who was patient when listening to my needs for a vehicle and very helpful in pointing me in the rig stress free and pleasant. Townsend was a good guy who was patient when listening to my needs for a vehicle and very helpful in pointing me in the right direction. I felt no pressure to make a decision or pressure to buy a more expensive car than what I really needed. Ray was friendly and gave me a fair price on both my trade-in and on the vehicle I purchased. Amy was very friendly as well and took whatever time was needed to explain all the financing. I was able to drive off the lot the same day with a really nice car at a fair price. I have friends who have bought several cars from Falmouth Toyota and they recommended I go there when I decided to get a new or used car. I'm glad I listened to them. More

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This is the 3rd lease I've had with the help of David DiGravio and others @ Falmouth Toyota. Being in a situation where I had completed my lease, I could have gone to any dealership. But, I trust and r DiGravio and others @ Falmouth Toyota. Being in a situation where I had completed my lease, I could have gone to any dealership. But, I trust and respect David DiGravio's work, he always gets back to me in a timely fashion and is very flexible to my schedule. I will continue to come back to Falmouth Toyota and have enjoyed my experience. More

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The overall experience at Falmouth Toyota was excellent. They had answers quickly, were highly responsive, and I never felt pressured in any way. I was choosing between two cars that were very different in They had answers quickly, were highly responsive, and I never felt pressured in any way. I was choosing between two cars that were very different in price, and I wasn't pushed to purchase the more expensive car. I did; but that was because I was given the information needed to make an informed decision. I will definitely return there for service as well. I recommend Falmouth Toyota and this team! More

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The staff was friendly, attentive, and courteous. The price was competitive. They took the time to explain all the features on the automobile and how to use them price was competitive. They took the time to explain all the features on the automobile and how to use them More

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