Ray Bourgeois | Page 5

Best dealership regardless of brand. A while back I was introduced to Falmouth Toyota while having my wife's (before we were married) Camry serviced. I was very impressed with the attent A while back I was introduced to Falmouth Toyota while having my wife's (before we were married) Camry serviced. I was very impressed with the attention to detail by the service department, and found everyone to be very helpful and friendly, everyone. Fast forward a few years and a marriage. I decided to by a new car (2013 Avalon Limited Hybrid) and the salesman I worked with was not only helpful and willing to go through the gyrations of my trying to decided between Prius, Camry, and Avalon, but was genuine and informative on both good and bad of the choices. In fact he though I should by the Camry hybrid, but I wanted a 'little' better for my wife's car, so I bought the Avalon. The service we received after the purchase was the best service experience I have ever had, and was simply a continuation of what I had already received with the earlier car. We went back and leased a 2015 Tacoma, which has been nearly the same experience as the Avalon. This is not your standard dealership, it is well run with a great staff on all sides of the coin. They have won me as a customer, and we will continue to look to Falmouth Toyota for future vehicles and service. More

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Excellent Service Excellent service department . Fair pricing and accurate assessments of issues. Minimum wait time.The whole team gets involved to solve any difficult Excellent service department . Fair pricing and accurate assessments of issues. Minimum wait time.The whole team gets involved to solve any difficult problems. Very professional More

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Extrodinary customer service Ken Collings greeted me with a smile and took care of my every need, question and whim. He was the ultimate of professionals yet seemed like an old f Ken Collings greeted me with a smile and took care of my every need, question and whim. He was the ultimate of professionals yet seemed like an old friend as he assisted me through the entire process. He never made me feel like an inconvenience and always followed through on every detail. I can not wait to see if their service department lives up to the high standards that Ken and Ray have set and I do not liev close. More

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Great Overall Experience My experience at Falmouth Toyota was phenomenal. This was the first car that I was purchasing on my own, and the employees assisted me through every s My experience at Falmouth Toyota was phenomenal. This was the first car that I was purchasing on my own, and the employees assisted me through every step. Ray Bourgeois was very knowledgable and helpful when it came to suggesting potential cars based on my preferences. I primarily worked with Jennie Brissel, who was very friendly and enjoyable to work with. More

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Purcasing from Falmouth Toyota for over 30 years My family can not say enough about Falmouth Toyota and all the wonderful employees that make it #1. Michael Conroy is always there with a smile, mak My family can not say enough about Falmouth Toyota and all the wonderful employees that make it #1. Michael Conroy is always there with a smile, making the transaction so easy! Tom and Matt are friendly, professional making sure everything is perfect! My dad purchased Toyotas from Falmouth Toyota for over 40 years. Now my husband, myself have followed in his footsteps. As gifts to our children we have purchased Toyotas for them when they got licensed and we are happy knowing they have safe, reliable cars. Thank you Falmouth Toyota! More

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Best Purchase Experience Ever!! This is the 2nd car I have purchased from Ken Collings, and the 3rd new vehicle purchased at Falmouth Toyota. I have purchase many new vehicles during This is the 2nd car I have purchased from Ken Collings, and the 3rd new vehicle purchased at Falmouth Toyota. I have purchase many new vehicles during my driving years, and by far, Falmouth Toyota and Ken Collings made the transaction a truly wonderful experience. I have never gotten the new car shuffle or financing run around, I have always been treated with respect. As a women I have experienced times in dealerships where I was made to feel inferior, but not here. I go back to Falmouth Toyota for my routine maintenance as well. Try them out, you won't be sorry. More

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So far so good I have just completed the purchase of a new Tacoma. This was my first experience at this dealership. I was pleased at the way Nick handled the trans I have just completed the purchase of a new Tacoma. This was my first experience at this dealership. I was pleased at the way Nick handled the transaction and follow through. There was no hard sell. Ray was helpful to both of us in locating a model and trim level I wanted. I had done a lot of background research on models and pricing and wasn't trying to get some super deal just a fair price. The final cost with extras was right on the Edmunds comparable price. At pick up, Nick had all the work done and the process was smooth, quick and without surprises. If the service department works as well as the sales department I will be a happy customer. More

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An Easy Day I had done my homework, knew what I wanted and what it should cost. I was introduced to David at the outset, and we were tes driving a car inside of t I had done my homework, knew what I wanted and what it should cost. I was introduced to David at the outset, and we were tes driving a car inside of ten minutes. An excellent ride. David is knowledgeable, low key, and thorough. No attempts to upswell; no high pressure selling. Just telling it like it is. Negotiating the price went just as smoothly, with no rancor, pressure or delay. Deal was done quickly, car was ready on time, and in excellent shape More

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From the time I entered the dealership I felt as if I had reconnected with old friends. From the young lady cleaning the snow in the lot to the persons inside the show room I was greeted warmly. I felt absol reconnected with old friends. From the young lady cleaning the snow in the lot to the persons inside the show room I was greeted warmly. I felt absolutely no pressure to close any sort of deal at any time. This is exactly why I chose this dealership. Finally, when they presented an offer and financing I couldn't say no. Not once did I hear the words "let me talk to my manager". Coby was easy to work with and I would recommend him any time. The same with Ray. Amy explained everything carefully and completely. There were no surprises at any time. More

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As far as car dealerships go Falmouth Toyota is not bad. I don't particularly like dealing with sales people in general but this wasn't too painful. Mark Faria was my initial salesman, it was evident early I don't particularly like dealing with sales people in general but this wasn't too painful. Mark Faria was my initial salesman, it was evident early on that he was very new to the job but he was pleasant enough, not pushy at all which was a big plus for me. He was not very knowledgeable about the vehicle I wanted but that was fine, I had done my research beforehand. Ray Bourgeois was the manager that we played that game with as far as price goes, I figure the customer is going to get screwed anyway you slice it but he was pleasant and he " found " me the truck I wanted. Amy, the financial person was very nice and didn't try and sell me etched glass so that was a relief. There was a mix up with the paperwork due to Mark's inexperience but another manager Anthony took care of that. If Mark keeps his sales pitch laid back like it was for me he probably will do well, I sort of felt bad for him. I, like most people I know hate the whole process of buying a car, no matter how much you prepare for it you drive away feeling like you got screwed, and this was no different. I will say that most of the people I met there acted nice. Service is how I judge a dealership so we'll just have to wait and see. More

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