

Dealership Experience
18 yrs
Industry Experience
23 yrs, 6 mos
219 Reviews
Write a Review219 Reviews of Ray McKnight
August 18, 2025
Amy was great and the tech did a great job. It didn't take long for the service to be done. It didn't take long for the service to be done. More
Other Employees Tagged: Amy Mansfield , Kenny Carifi
August 18, 2025
It's always been professional and pleasant to deal with the dealership. Everyone is very nice. the dealership. Everyone is very nice. More
Other Employees Tagged: Amy Mansfield, Karla Stark
August 16, 2025
Good sevice they took time telling me about the car. they were all friend. fast they were all friend. fast More
Other Employees Tagged: Amy Mansfield, Robert Vendetti, Karla Stark, Lexi Montero, Jim McBrearty , Kenny Carifi
August 14, 2025
The fastest service I've ever got! The oil change and wheel problem fix in less than two hours. So fast and smooth! The oil change and wheel problem fix in less than two hours. So fast and smooth! More
Other Employees Tagged: Amy Mansfield, Lexi Montero , Kenny Carifi
July 30, 2025
Fast and friendly service. We always enjoy visiting the dealership and speaking to the friendly staff. We always enjoy visiting the dealership and speaking to the friendly staff. More
Other Employees Tagged: Amy Mansfield, Lexi Montero , Kenny Carifi
July 28, 2025
The service advisor levi is awesome and so is Ryan Davis mechanic and they are the only reason I go there! mechanic and they are the only reason I go there! More
Other Employees Tagged: Lexi Montero
July 16, 2025
Service department was great as always. Truck was done ahead of schedule with no drama. Truck was done ahead of schedule with no drama. More
Other Employees Tagged: Amy Mansfield
July 16, 2025
The dealership as a whole is great and the Service Department is exceptional. Amy always takes the time to answer your questions and go over the invoice. Department is exceptional. Amy always takes the time to answer your questions and go over the invoice. More
Other Employees Tagged: Amy Mansfield, Dave LaBar, Joe Morales, Karla Stark, Jim McBrearty
July 10, 2025
Very satisfied with the service very satisfied with the customer service it is silly to have someone write 15 words customer service it is silly to have someone write 15 words More
Other Employees Tagged: Amy Mansfield, Lexi Montero , Kenny Carifi
July 09, 2025
I have been an avid Jeep owner for nearly four decades; obviously, I love the brand and until recently experienced superb service. My husband and I tried in vain to rectify our unsatisfactory outcomes by d obviously, I love the brand and until recently experienced superb service. My husband and I tried in vain to rectify our unsatisfactory outcomes by directly contacting Service Manager Ray McKnight and General Manager Dave LaBar. We received no response from either party regarding a missing hitch cover that someone removed during a service repair appointment and an incomplete service issue. Both of these unresolved issues should serve as a warning to current and potential Jeep/Chrysler customers of Sands Chrysler Jeep Dodge Ram, located in Quakertown, PA. I brought my 2018 Jeep Grand Cherokee in for multiple service issues in March of 2025. After a week, I picked it up and received a detailed itemization of the repairs that had been completed. Shortly after, I noticed the hitch cover was missing, causing me significant inconvenience. Ms. Malone from the service department informed me that it likely came off while driving, as it was only attached with three clips. Unsatisfied with this, I contacted Service Manager Ray McKnight, who initially responded promptly. He ordered a replacement cover, but during installation, we discovered the metal strip was missing as well, further delaying the resolution. After returning multiple times, on May 3, 2025, I was informed that the part had not arrived and would be reordered if necessary, prolonging the resolution process. On May 29, 2015, I again reached out to Mr. McKnight to address two concerns: following up on both the hitch cover part and an issue regarding a motor fan blower that was one of the repairs completed in March, which was still unresolved. At the time of service, my extended warranty covered all repairs; however, it expired at the end of April, which I had previously communicated. After receiving no response from Mr. McKnight, my husband reached out multiple times, including an email and several voicemails. Several weeks later, he contacted Sands Auto Group customer service and spoke with Ben, who mentioned that Mr. Sands would be available to discuss our concerns and would return our call. We never heard from Mr. Sands. Frustrated with the lack of communication, my husband ordered the missing part from Bergey’s in Souderton, paid for it, and installed it himself. This disappointing experience stemmed from an error in the service department at Sands. While I understand such things can happen at busy dealerships, the poor communication has eroded my trust in them. Trust is the most essential word when it comes to purchasing anything, especially of such magnitude as a vehicle. There is nothing worse than being unable to trust the people and policies that stand behind the Jeep vehicles. My husband's decision to forego trading his BMW for a Jeep at Sands and instead return to his BMW Dealership is a clear indication of the impact of this experience on our future business. More
Other Employees Tagged: Dave LaBar, Lexi Montero
