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Ray Taylor

Overview Reviews (170) Inventory (61)

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Ray Taylor

Service Advisor

Regal Acura

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.6

170 Reviews

Overview Reviews (170) Inventory (61)

4.6

170 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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170 Reviews of Ray Taylor

August 29, 2025

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Employee Rating

Too many sales people talking on their speaker phone trying to make deals. Very annoying. trying to make deals. Very annoying. More

by dianejean21

Verified Customer

Service Price Transparency

Workmanship

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Service Communication

Recommend Dealer

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Sep 03, 2025 -

Regal Acura responded

Diane, thank you for the feedback; we will make sure it gets addressed with our team so we can make improvements in this area moving forward. Please feel free to reach out directly if you have any additional questions or concerns. Respectfully, Johnny Mullins - Service Manager - 863-356-4439

July 03, 2025

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Employee Rating

Service at Regal has always been quick and reasonably priced. I have always had all automobiles served there. priced. I have always had all automobiles served there. More

by hemarob

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 03, 2025 -

Regal Acura responded

Hi! We're delighted to hear that your experience with Regal was smooth and convenient! Our team is always here to make things as easy as possible for you.

June 11, 2025

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Employee Rating

Great service and staff We appreciate the extras Michael Hall was very helpful. Thanks. We will be back!! extras Michael Hall was very helpful. Thanks. We will be back!! More

by Linda

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chrissy Hartman, Rob Young, Shalymov Isaac, Leah Gorman, Johnny Mullins, Mike Galloway , Cris Aviso, Matt Hay, Jeff Soloj, Michael Hall

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Jun 11, 2025 -

Regal Acura responded

Linda, thank you for the kind words! We're delighted to hear that Michael and our Regal Acura team provided great service. We look forward to welcoming you back in the future!

May 16, 2025

Dealership Rating

Employee Rating

Service was great although I do have a concern as to if the fluids were topped off with the oil change. This was a free oil change due to the extended warranty and when I came home I had to fill the washer the fluids were topped off with the oil change. This was a free oil change due to the extended warranty and when I came home I had to fill the washer fluid so it makes me concerned that the other levels were not checked. More

by KIMSLIEB

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chrissy Hartman, Rob Young, Shalymov Isaac, Johnny Mullins , Matt Hay

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May 21, 2025 -

Regal Acura responded

Thank you for taking the time to share your concerns. If you wish to discuss your experience further, please reach out to me. Thank you, Johnny Mullins - Service Manager - (863) 356-4439

March 29, 2025

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Employee Rating

Same great service as I always receive at the Acura in Lakeland Thank you again Lakeland Thank you again More

by Gunilla

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Shalymov Isaac

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Mar 31, 2025 -

Regal Acura responded

We're grateful for your continued support of the Regal Acura team! Thanks so much for your business and we'll see you next time!

March 29, 2025

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Employee Rating

Same great service as I’ve always received at Acura in Lakeland Thank you again Lakeland Thank you again More

by Gunilla

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Shalymov Isaac

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Mar 31, 2025 -

Regal Acura responded

Thank you for being a Regal Acura customer! We look forward to seeing you at your next visit!

March 15, 2025

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Good experienced technicians and solving problems quickly. Highly recommended and will go back for any other service needs. quickly. Highly recommended and will go back for any other service needs. More

by Robert

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chrissy Hartman, Rob Young, Shalymov Isaac , Cris Aviso, Megan Barnes, Jared Plummer, Jeff Soloj

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Mar 17, 2025 -

Regal Acura responded

Thank you!

February 26, 2025

Dealership Rating

Employee Rating

No good service no communication the customer the no back the dealer no good. Custome back the dealer no good. Custome More

by lymariebonilla7

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Chrissy Hartman, Rob Young, Shalymov Isaac , Megan Barnes

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Mar 03, 2025 -

Regal Acura responded

We welcome the opportunity to resolve these concerns and regain your confidence in us and hope you will reach out when you have the chance. Thank you, Chrissy Hartman - Service Lane Manager - 8635773208

January 23, 2025

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Employee Rating

Excellent customer service. Kept us informed every step in the service process. Friendly staff. Good attitude Kept us informed every step in the service process. Friendly staff. Good attitude More

by BHAVA.YUGU

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Megan Barnes

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Jan 24, 2025 -

Regal Acura responded

Hi Bhava, we're delighted to hear that our team at Regal Acura provided excellent customer service and kept you informed throughout the process. Thank you for recognizing our friendly staff and their positive attitude! Safe travels!

January 10, 2025

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Employee Rating

I love Mr. Ray. He is always helpful and makes time to answer my questions. Ray. He is always helpful and makes time to answer my questions. More

by DT2017

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 11, 2025 -

Regal Acura responded

Hi! Thank you so much for your kind words about Mr. Ray! We're thrilled to hear that he consistently provides you with helpful and attentive service. We'll be sure to share your appreciation with him at Regal Acura!

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