Ray Taylor
Ray Taylor at Regal Acura

Ray Taylor

Service Advisor

Regal Acura

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.6
173 Reviews
4.6

173 Reviews

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173 Reviews of Ray Taylor

January 25, 2026

Dealership Rating
Employee Rating

Excellent communication and customer service Ray always takes the time to explain everything and let me know what my options are More

by TINABURBICK
Recommend Dealer
Yes

Other Employees Tagged: Ray Taylor

Jan 26, 2026

Regal Acura responded

Hi Tina! Thank you for sharing your positive feedback about Ray and our team! We appreciate your business and five-star review! -Regal Acura

January 14, 2026

Dealership Rating
Employee Rating

Great service advisor super helpful went above and beyond the call of duty assisting me with everything and my warranty More

by kraus0168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shalymov Isaac , Debbie the driver 10 stars

Jan 14, 2026

Regal Acura responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Johnny Mullins - Service Manager - 863-356-4439

November 04, 2025

Dealership Rating
Employee Rating

I waited well past my appointment time for them to finish. I arrived 10 minutes early to insure I was there by my appointment time. I waited almost two hour for them to finish. In that time at least t More

by DLYNN724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 04, 2025

Regal Acura responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Johnny Mullins - Service Manager - 863-356-4439

August 29, 2025

Dealership Rating
Employee Rating

Too many sales people talking on their speaker phone trying to make deals. Very annoying. More

by dianejean21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 03, 2025

Regal Acura responded

Diane, thank you for the feedback; we will make sure it gets addressed with our team so we can make improvements in this area moving forward. Please feel free to reach out directly if you have any additional questions or concerns. Respectfully, Johnny Mullins - Service Manager - 863-356-4439

July 03, 2025

Dealership Rating
Employee Rating

Service at Regal has always been quick and reasonably priced. I have always had all automobiles served there. More

by hemarob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2025

Regal Acura responded

Hi! We're delighted to hear that your experience with Regal was smooth and convenient! Our team is always here to make things as easy as possible for you.

June 11, 2025

Dealership Rating
Employee Rating

Great service and staff We appreciate the extras Michael Hall was very helpful. Thanks. We will be back!! More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chrissy Hartman, Rob Young, Shalymov Isaac, Leah Gorman, Johnny Mullins, Mike Galloway , Cris Aviso, Matt Hay, Jeff Soloj, Michael Hall

Jun 11, 2025

Regal Acura responded

Linda, thank you for the kind words! We're delighted to hear that Michael and our Regal Acura team provided great service. We look forward to welcoming you back in the future!

May 16, 2025

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Employee Rating

Service was great although I do have a concern as to if the fluids were topped off with the oil change. This was a free oil change due to the extended warranty and when I came home I had to fill the washer More

by KIMSLIEB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 21, 2025

Regal Acura responded

Thank you for taking the time to share your concerns. If you wish to discuss your experience further, please reach out to me. Thank you, Johnny Mullins - Service Manager - (863) 356-4439

March 29, 2025

Dealership Rating
Employee Rating

Same great service as I always receive at the Acura in Lakeland Thank you again More

by Gunilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shalymov Isaac

Mar 31, 2025

Regal Acura responded

We're grateful for your continued support of the Regal Acura team! Thanks so much for your business and we'll see you next time!

March 29, 2025

Dealership Rating
Employee Rating

Same great service as I’ve always received at Acura in Lakeland Thank you again More

by Gunilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shalymov Isaac

Mar 31, 2025

Regal Acura responded

Thank you for being a Regal Acura customer! We look forward to seeing you at your next visit!

March 15, 2025

Dealership Rating
Employee Rating

Good experienced technicians and solving problems quickly. Highly recommended and will go back for any other service needs. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chrissy Hartman, Rob Young, Shalymov Isaac , Cris Aviso, Megan Barnes, Jared Plummer, Jeff Soloj

Mar 17, 2025

Regal Acura responded

Thank you!

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