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Ray Taylor

Overview Reviews (167) Inventory (50)

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Ray Taylor

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Ray Taylor

Service Advisor

Regal Acura

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.6

167 Reviews

Overview Reviews (167) Inventory (50)

4.6

167 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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167 Reviews of Ray Taylor

March 29, 2025

Dealership Rating

Employee Rating

Same great service as I’ve always received at Acura in Lakeland Thank you again Lakeland Thank you again More

by Gunilla

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Shalymov Isaac

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Mar 31, 2025 -

Regal Acura responded

Thank you for being a Regal Acura customer! We look forward to seeing you at your next visit!

March 29, 2025

Dealership Rating

Employee Rating

Same great service as I always receive at the Acura in Lakeland Thank you again Lakeland Thank you again More

by Gunilla

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Shalymov Isaac

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Mar 31, 2025 -

Regal Acura responded

We're grateful for your continued support of the Regal Acura team! Thanks so much for your business and we'll see you next time!

March 15, 2025

Dealership Rating

Employee Rating

Good experienced technicians and solving problems quickly. Highly recommended and will go back for any other service needs. quickly. Highly recommended and will go back for any other service needs. More

by Robert

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chrissy Hartman, Cris Aviso, Rob Young, Shalymov Isaac, Jeff Soloj, Jared Plummer , Megan Barnes

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Mar 17, 2025 -

Regal Acura responded

Thank you!

February 26, 2025

Dealership Rating

Employee Rating

No good service no communication the customer the no back the dealer no good. Custome back the dealer no good. Custome More

by lymariebonilla7

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Chrissy Hartman, Rob Young, Shalymov Isaac , Megan Barnes

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Mar 03, 2025 -

Regal Acura responded

We welcome the opportunity to resolve these concerns and regain your confidence in us and hope you will reach out when you have the chance. Thank you, Chrissy Hartman - Service Lane Manager - 8635773208

January 23, 2025

Dealership Rating

Employee Rating

Excellent customer service. Kept us informed every step in the service process. Friendly staff. Good attitude Kept us informed every step in the service process. Friendly staff. Good attitude More

by BHAVA.YUGU

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Megan Barnes

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Jan 24, 2025 -

Regal Acura responded

Hi Bhava, we're delighted to hear that our team at Regal Acura provided excellent customer service and kept you informed throughout the process. Thank you for recognizing our friendly staff and their positive attitude! Safe travels!

January 18, 2025

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Employee Rating

We were well taken care of by Issa Ryan Freddie Austin and Thomas. Thank you for your patience and answering all questions and taking care of our needs. Great job!! and Thomas. Thank you for your patience and answering all questions and taking care of our needs. Great job!! More

by Kstrouse

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Issa. Ryan. Thomas. Freddie. Austin

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Jan 20, 2025 -

Regal Acura responded

We're delighted to hear that Issa, Ryan, Freddie, Austin, and Thomas provided you with excellent service at Regal Acura. Thank you for the kind words! We'll see you next time. Safe travels!

January 10, 2025

Dealership Rating

Employee Rating

I love Mr. Ray. He is always helpful and makes time to answer my questions. Ray. He is always helpful and makes time to answer my questions. More

by DT2017

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Jan 11, 2025 -

Regal Acura responded

Hi! Thank you so much for your kind words about Mr. Ray! We're thrilled to hear that he consistently provides you with helpful and attentive service. We'll be sure to share your appreciation with him at Regal Acura!

January 01, 2025

Dealership Rating

Employee Rating

I was very satisfied with my whole experience. I got checked in and sat in a nice waiting room and midway was checked on to make sure I was OK. My service manager walked me to check out and walked I got checked in and sat in a nice waiting room and midway was checked on to make sure I was OK. My service manager walked me to check out and walked to the car. He did a great job. More

by Kstrouse

Verified Customer

Service Price Transparency

Workmanship

Service Communication

Recommend Dealer

Yes

Report | Print

Jan 02, 2025 -

Regal Acura responded

Kstrouse, we're delighted to hear about your positive experience at Regal Acura! It's great that our team took such good care of you during your visit. Thank you for sharing this feedback with us!

December 19, 2024

Dealership Rating

Employee Rating

The wait was too long for a scheduled maintenance appointment. The waiting room was very crowded. appointment. The waiting room was very crowded. More

by vanorsdalejames

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Dec 23, 2024 -

Regal Acura responded

We appreciate you leaving us your feedback and we're disappointed that you didn't have a five-star experience. We value your input and will address this with our team to ensure future visits meet our expectations. Please give us a call if you have additional information that will help us improve. Thank you, Chrissy Hartman - Service Lane Manager - 8635773208

December 07, 2024

Dealership Rating

Employee Rating

I like coming to Regal for any service I need. Thank you all and Rob for what you do. Thank you all and Rob for what you do. More

by dazanayaife

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chrissy Hartman, Rob Young, Shalymov Isaac

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Dec 09, 2024 -

Regal Acura responded

Thank you for trusting Regal Acura with your service needs! Rob & the team appreciate your support and look forward to seeing you next time!

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