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Regina Bacile

Overview Reviews (87) Inventory (473)

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Regina Bacile

Service Advisor

Deland Kia

2322 S Woodland Blvd
Deland, FL 32720

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4.8

87 Reviews

Overview Reviews (87) Inventory (473)

4.8

87 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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87 Reviews of Regina Bacile

December 28, 2025

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Employee Rating

Regina is the best! She's so sweet and kept me updated every step of the way :) She's so sweet and kept me updated every step of the way :) More

by TBACILE91

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 29, 2025 -

Deland Kia responded

Shoutout to Regina for the 5-star work! Thank you for taking the time to leave a perfect rating. Our service crew is ready whenever you need maintenance and repairs!

December 28, 2025

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Employee Rating

Tribe in making your car purchase easy and memorable. Staff from Roberto in sales to Alexandra in finance department are magnificent. Detailed and working for you Staff from Roberto in sales to Alexandra in finance department are magnificent. Detailed and working for you More

by wm

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Roberto Casanova, Alexandra Gomez, Karen Reyes, Jorden Mesenbourg, Bree Baldwin , Cleaning crew as the place is always well maintained

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Dec 29, 2025 -

Deland Kia responded

Our all-star team of professionals has the skills required to make buying a car easy! Thanks for giving them a well-earned shoutout. We hope you're enjoying your latest car. Call us if there is anything else we can assist you with!

December 19, 2025

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Employee Rating

Noah is very nice n helpful. Matt is very sarcastic that’s why I didn’t want to be with him anymore. I would ask him questions n he would come out sarcastic. Don’t like him. Matt is very sarcastic that’s why I didn’t want to be with him anymore. I would ask him questions n he would come out sarcastic. Don’t like him. Noah is so much more nicer n caring. More

by CGONZALEZ151

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Noah Roman

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Dec 22, 2025 -

Deland Kia responded

We’re so happy that Noah made you feel comfortable and cared for. Everyone deserves clear communication when asking questions, and we are glad our crew delivered! Thanks for being honest and sharing what mattered to you!

December 19, 2025

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Employee Rating

Great service and great vehicle service salesman very knowledgeable and very good customer service will return for more knowledgeable and very good customer service will return for more More

by LITTLEPAPOOSELIZREED

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alexandra Gomez, Marcus Bosco, Kimberly Liner

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Dec 22, 2025 -

Deland Kia responded

Our crew takes pride in their expertise, and we are so happy it made a difference! Knowing your visit was one worth repeating means the world. We will be ready whenever you are for round two!

December 16, 2025

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Employee Rating

Service people were polite and answered several questions about my hybrid. The oil change was quick with shuttle service available for shopping about my hybrid. The oil change was quick with shuttle service available for shopping More

by DEWEYKALMER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Garrigan

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Dec 17, 2025 -

Deland Kia responded

Our team loved helping you get back on the road with confidence! A quick visit plus a shopping break is a win-win. If you think of anything else, feel free to check out our electric vehicle resources to become an expert on your Kia! Thanks for letting us take care of you!

December 10, 2025

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Great dealership. Wonderful people. Prompt, Reliable, friendly. Will choose them again as needed. Will recommend to friends. Wonderful people. Prompt, Reliable, friendly. Will choose them again as needed. Will recommend to friends. More

by sizmur

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Derrick Kus

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Dec 11, 2025 -

Deland Kia responded

You just gave us the ultimate compliment, and we’re taking that win proudly! Thanks for choosing us and spreading the love. We’re here to make every service visit quicker and smoother than the last!

December 10, 2025

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Employee Rating

Regina was simply wonderful and courteous. The Kia service department provided great service! We'll certainly be back! The Kia service department provided great service! We'll certainly be back! More

by VFERNANDEZ1370

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 11, 2025 -

Deland Kia responded

We love knowing that you felt right at home with Regina by your side. Our service team will be ready with the same energy next time you’re in. See you again soon!

December 03, 2025

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Employee Rating

My appointment was made. I was told it would take about an hour and a half. After an hour and a half they changed it to 3 1/2 hours and told me they were experiencing delays. I was told it would take about an hour and a half. After an hour and a half they changed it to 3 1/2 hours and told me they were experiencing delays. They were very busy, overbooked. I drive 45 minutes one way to come to you. I was never given other options as going to a different Kia dealership closer to me to have the repair made under warranty. I find it very difficult getting in and out of your facility, seems always overbooked with long waits More

by MNEUM92120

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

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Dec 04, 2025 -

Deland Kia responded

Hi there, thank you for sharing this feedback. We understand how frustrating it can be to plan around an appointment time only for the wait to double, especially when you’re traveling a long distance. That’s not the kind of clarity or convenience we want for our guests. John Snoke, our Service Manager, would appreciate the opportunity to review what happened and discuss better options for you moving forward. Please reach out to him at 386-734-7800 so we can make this right.

December 03, 2025

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Employee Rating

After I got home found a scratch on my right side mirror that wasn’t there before the aervixe that wasn’t there before the aervixe More

by OSHUNBRZ97

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 04, 2025 -

Deland Kia responded

Thanks for letting us know about the scratch you spotted once you got home. That kind of surprise never feels good. We want to ensure your mirror looks just as clean as the rest of your vehicle. If you would like, please get in touch with our Service Manager, John Snoke, at 386-734-7800, and he will be happy to take a second look for you.

November 19, 2025

Dealership Rating

Employee Rating

Great service everyone was cheerful, helpful and knowledgeable. Service was started on time and finished in a timely manner knowledgeable. Service was started on time and finished in a timely manner More

by nighttrain0003

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bree Baldwin, Matthew Garrigan

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Nov 20, 2025 -

Deland Kia responded

Perfect scores all around! Thank you for highlighting what our crew does best: efficiency with a smile. We’re proud to be the service team you rely on.

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