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Regina Bacile

Overview Reviews (59) Inventory (555)

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Regina Bacile

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Regina Bacile

Service Advisor

Deland Kia

2322 S Woodland Blvd
Deland, FL 32720

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4.6

59 Reviews

Overview Reviews (59) Inventory (555)

4.6

59 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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59 Reviews of Regina Bacile

May 03, 2025

Dealership Rating

Employee Rating

The service was great and the costumer service is very helpful.Thanks for everything and the support that you’ve given helpful.Thanks for everything and the support that you’ve given More

by edda1955

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jorge Nasiff, Bree Baldwin, Matthew Barrett

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May 05, 2025 -

Deland Kia responded

We're thrilled you had such a great experience! Keep us in mind for anything you need—we’d love to welcome you back.

May 03, 2025

Dealership Rating

Employee Rating

From the minute I got there till car was done it was a great experience. Car was finished in the time they said. All dealership personal were very friendly and helpful great experience. Car was finished in the time they said. All dealership personal were very friendly and helpful More

by KURTO52

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Snoke, Derrick Kus, Jorge Nasiff, Bree Baldwin, Kimberly Liner, David Lungarini, Matthew Barrett, Matthew Garrigan

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May 05, 2025 -

Deland Kia responded

We’re honored by your review—thank you! Don’t hesitate to swing by again if there’s anything we can do for you.

April 28, 2025

Dealership Rating

Employee Rating

Super fast and nice. I mean it’s getting Your car done it’s a crappy thing but they make it pleasant offering coffee and tv while you wait. I mean it’s getting Your car done it’s a crappy thing but they make it pleasant offering coffee and tv while you wait. More

by gabe mash

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Snoke, Noah Roman, Derrick Kus, Jorge Nasiff, Bree Baldwin, Kimberly Liner, David Lungarini, Matthew Barrett, Matthew Garrigan

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May 01, 2025 -

Deland Kia responded

We're glad we are able to turn inconveniences into pleasurable experiences, Gabe! If there's anything we can do for you post-appointment, let us know!

April 25, 2025

Dealership Rating

Employee Rating

Very happy with the whole process , Gabriel did a great job. Very personable and easy to work with. Bradley was very Professional. Happy with the customer service at Deland Kia job. Very personable and easy to work with. Bradley was very Professional. Happy with the customer service at Deland Kia More

by AMYPAGLIARO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dana Peege, Jose (Gabriel) Adrovet , Bradley Hoffman

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May 01, 2025 -

Deland Kia responded

Personable and professional are characteristics our team lives by! Glad to hear you had such a positive experience working with Gabriel and Bradley. Make sure to reach out if you have any lingering questions!

April 25, 2025

Dealership Rating

Employee Rating

Good customer service. Very knowledgeable about the situation. Very understanding and polite. Service was quick. Very knowledgeable about the situation. Very understanding and polite. Service was quick. More

by kialx

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Marcus Bosco

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Apr 25, 2025 -

Deland Kia responded

Thanks so much for taking the time to leave us 5 stars! We're glad you stopped by and hope to see you again down the road.

April 24, 2025

Dealership Rating

Employee Rating

Excellent customer service. Regina kept me informed of auto service status and completion time. She reviewed the service invoice for work performed and if I had any questions. Regina kept me informed of auto service status and completion time. She reviewed the service invoice for work performed and if I had any questions. More

by mjicpa

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 25, 2025 -

Deland Kia responded

Shoutout to Regina for the fantastic work! We're happy to hear it met your expectations. Want even more to enjoy? Check out our service specials!

April 24, 2025

Dealership Rating

Employee Rating

The worker that greeted me was very friendly and it did not take a long time for the office worker to come out and get the necessary information from me to begin my service. not take a long time for the office worker to come out and get the necessary information from me to begin my service. More

by CTSD

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 24, 2025 -

Deland Kia responded

We appreciate the stellar feedback! Hope your car's still running like a dream—come see us anytime.

April 24, 2025

Dealership Rating

Employee Rating

Regina was thorough and ensured any concerns were addressed. Service timing was beyond excellent and thorough addressed. Service timing was beyond excellent and thorough More

by cuchi1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Krystal is missed

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Apr 24, 2025 -

Deland Kia responded

Regina is honored to receive your shoutout! Since our team is always looking for ways to make service better, we want to know how we can make your next visit with us even better. Reach out and let us know!

Apr 24, 2025 -

cuchi1 responded

It seems you acknowledge review but I did not receive car wash voucher.

April 21, 2025

Dealership Rating

Employee Rating

21 point safety check not done right. Coolant was low in my car. not good. Coolant was low in my car. not good. More

by lld1059

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 21, 2025 -

Deland Kia responded

We are saddened to hear that your service visit did not meet expectations. Please contact John Snoke, Service Manager, at 888-205-8106 and we would be happy to learn more about your experience with us. Thank you.

Apr 24, 2025 -

lld1059 responded

I did speak with Regina (my Svc Advisor); she did apologize and got me some additional info about the coolant. I just can't understand how I could lose so much coolant in a week after the service. When my husband checked it, the cap did not seem to be tightened all the way so the coolant could evaporate??? If the safety check is done right then I shouldn't have to check it. Does this mean I will need to verify before I leave now. Isn't topping off fluids part of the safety check??

April 19, 2025

Dealership Rating

Employee Rating

DeLand Kia has been great, from buying the day that I bought the vehicle through all the service visits. bought the vehicle through all the service visits. More

by GAMTNBEARS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Matthew Garrigan

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Apr 21, 2025 -

Deland Kia responded

That five-star rating made our day — thank you! Drop by again soon, we’d love to catch up.

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