"Excellent attention at Curry Toyota"
- Cortlandt Manor Buyer
I received excellent attention from Matt H.;Bill, Anthony C.and John C.. Matt was very through in reviewing the Prius features and during the test drive. Very knowledgeable. all my questions were answered.
- Toyota Rav4
I had a awesome experience at curry Toyota. Every one was so nice and helpful. They made my experience of the purchase of my new vehicle excellent:)
"Oil change to Major Parts"
Absolutely an Allstar Team from Anthony recognizing you and making you feel at home Rick, Mike saying hello to the staff repairing my car giving me that "Toyota confidence"
"Service Center was previousl Rude & Misinformed, - UPDATED!"
After reviewing the dealership on this site. The service Manager Tony, called me. He listened to my problems and easily understood why I was upset. He apologized and said he would correct it to the best of his ability.
When I brought my vehicle in Tom treated me and my car issues with care and professionalism. They worked on my car quickly and efficiently, even though it was near the end of their work day.
Its clear from my past experience that the issues I originally had with their service were isolated incidents and are not a systemic problem. They clearly want my business and yours.
Finally they respond well to my criticism. Remo even called me, personally which I felt was a nice gesture. I will be giving them another chance and will have both my cars serviced there and likely buy my next car there.
The first issue I had with them was when I took my 2010 Prius into them and Remo said a repair would be covered under a recall and wouldn't have to pay. When I go to pick up my car they say its only a recall in CA so I have to pay ~$500 for the repair. - Strike 1
Today I call them to set up a service appointment for my 2014 Camry SE (I bought used this past January from this exact dealer) and explain the issue to Mike. My key fob has stopped locking the car and there is a maintenance light on. I ask for a 4pm appointment. Mike on the other end of the phone says thats too late in the day. I ask why and he says techs go home at 5pm. I explain to him I asked for a 4pm appointment and he says again "thats entirely too late in the day." I start saying I'll find another service center and before I can finish the sentence he hangs up on me. -Strike 2
I don't want to waste my time with a 3rd strike.
Why is there no apology, like "I'm sorry your car isn't working as expected, we will be happy to fix it for you?" Especially since this car is relatively new in general and is only 7 months old to me. It just seems like they do not care there, certainly doesn't seem like they want me to go back there with my car needs.
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