Renata Starbranch | Page 22

An issue with my car has been fixed, however, the service advisor refused to contact the extend warranty provider, claiming the car has to be only serviced at the dealership and the outside mechanic who wor advisor refused to contact the extend warranty provider, claiming the car has to be only serviced at the dealership and the outside mechanic who worked on the car before must have installed used spark plugs. Used spark plugs! You know those plugs you can buy for $10 a piece new in any auto store. Also they don't provide loaners anymore and you might left without a car for many days like I have. Will look for a different business next time. More

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Great customer service. Only does the work that needs to be done, No-upselling. (And recommends future work as required) Only does the work that needs to be done, No-upselling. (And recommends future work as required) More

by cwalsh3 Verified Customer Verified Customer

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Great service - I had to be a bit more proactive in finding out what was wrong with my car but your a great team and I would use no other operation. finding out what was wrong with my car but your a great team and I would use no other operation. More

by GNELSON3 Verified Customer Verified Customer

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Thank you for your time because I know cars can be tough to diagnose when trying to fix the problem and it seems like the issue comes and goes as was my CTS and its wheel bearing problem decided to attempt to diagnose when trying to fix the problem and it seems like the issue comes and goes as was my CTS and its wheel bearing problem decided to attempt to hide itself as if it were a phantom symptom which I was imagining. I do know my Cadillac though so I requested it replaced right away. Service department and technicians fixed it and is perfect now. Thank you. More

by RCHRISTOPHER_1 Verified Customer Verified Customer

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Always excellent service, nice people, always know that th car will be fixed. Service area is excellent th car will be fixed. Service area is excellent More

by Km952 Verified Customer Verified Customer

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Great dealership. They were friendly and inviting. Made me comfortable while I waited for my Escalade being worked on They were friendly and inviting. Made me comfortable while I waited for my Escalade being worked on More

by RGENTILE2121 Verified Customer Verified Customer

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Wonderful professional service. Great explanation of work to be done. They meet and exceed expectations Great explanation of work to be done. They meet and exceed expectations More

by LINDA.GADOUREY Verified Customer Verified Customer

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Perfect service every time. Efficient, knowledgeable and friendly. I wouldn't consider any other service/dealership for my Cadillacs. Efficient, knowledgeable and friendly. I wouldn't consider any other service/dealership for my Cadillacs. More

by KENNY28 Verified Customer Verified Customer

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Very accommodating, but unfortunately the problem didn’t show up as I dismissed the action on the center stack and the code wasn’t stored in the ECU. I’ll have to wait until it happens again and drive right show up as I dismissed the action on the center stack and the code wasn’t stored in the ECU. I’ll have to wait until it happens again and drive right up there. More

by SteveD Verified Customer Verified Customer

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Very friendly, accommodating, responsive, trustworthy and they communicate clearly. I would highly recommend them to friends and family they communicate clearly. I would highly recommend them to friends and family More

by gfodera Verified Customer Verified Customer

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