Renato Deleon | Page 2

Findlay Nissan Henderson responded

Thank you for your continued trust in us! We're glad to hear that your fleet service visits are consistently quick and convenient, and that our team keeps you informed every step of the way. Providing clear communication—along with photos and videos of the work—is something we take pride in, so it’s great to know you find it valuable. We truly appreciate your support and look forward to keeping your vehicles running smoothly! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your feedback! We’re glad to hear your visit was quick and easy from the moment you arrived. We appreciate you choosing us and look forward to providing you with the same great service again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your feedback—we understand your concerns and appreciate the opportunity to address them. We’re sorry for any frustration regarding the timeline and cost. The total repair time includes not only the hands-on labor to replace the radiator and thermostat, but also time for diagnostics, system testing, coolant flush, refilling, ensuring there are no leaks, and confirming everything is operating properly. Labor rates also reflect the skill, equipment, and warranty behind the work performed. That said, you absolutely deserve transparency. We’d be happy to provide a detailed, itemized breakdown of the labor and go over everything with you so you feel confident in the charges. Please feel free to contact us directly at your convenience, and we’ll make sure all your questions are answered. We appreciate your business and the chance to clarify this for you. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for the wonderful recommendation! We’re proud to hear you feel we do excellent work—it truly means a lot to our entire team at Findlay Nissan. Your support and referrals are the highest compliment we can receive. We look forward to continuing to provide top-quality service for you and anyone you send our way! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for your kind words! We’re glad to hear that our team was able to clearly explain the parts and services your vehicle needed. Providing transparent information and a smooth experience is always our goal. We truly appreciate your trust in our service team and look forward to helping you again whenever you need us! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your feedback. We’re sorry to hear about the miscommunication regarding your vehicle being ready — we understand how frustrating that can be. We appreciate you bringing this to our attention and will work on improving our communication to ensure this doesn’t happen again. We hope to have the opportunity to provide you with a better experience next time. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the great review! We’re glad you were happy with the pricing, workmanship, and service. We’ll be sure to pass your kind words along to Alan! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you! We’re happy to hear our technician took good care of you. We look forward to seeing you again. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the great feedback! We’re happy everything went well and that we could help. Hope to see you again soon! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the kind review! We’re happy to hear you had an excellent experience and that Alan provided courteous, helpful, and professional service. We’ll be sure to share your feedback with him. We truly appreciate your trust and look forward to assisting you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan