Reputation Management

Excellent service, friendly and very accommodating. The service team provided constant updates as to the status of the work being done. The service team provided constant updates as to the status of the work being done. More

by JAMESARANDAZZO Verified Customer Verified Customer

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Victor was amazing! He explained every detail of our brand new 2025 GLE350. From every accessory to package to buttons, Victor was very kind and generous in helping us p He explained every detail of our brand new 2025 GLE350. From every accessory to package to buttons, Victor was very kind and generous in helping us pick what options to include in our order. The process was very smooth and he even surprised us with a post Christmas Day call that our car had arrived 2 months early! Even the pricing was well explained and I by far wish that every person who needs a new or used car to go over to Mercedes Benz Orange County and ask for Victor. He is the greatest and so sweet! As for other employees, a special thank you to Eric Mafkovsky who assisted in trying to locate other GLEs in the area before us ordering one. A special thank you to Tom in the finance department for being very kind during the paperwork. And lastly a special thank you to Emari Davis who is also very sweet and knowledgeable on the mechanics of the GLE350. Victor deserves a 10/10 and Mercedes Benz Orange County does as well! More

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My review of this play is they are terrible. I paid for pre paid maintenance package. I took my car in for service and they wouldn’t honor my plan because the mileage was over by a few miles. I I paid for pre paid maintenance package. I took my car in for service and they wouldn’t honor my plan because the mileage was over by a few miles. I explained that where I live to this place was over 50 miles and I went over the miles driving to them. They still wouldn’t honor it. So I paid for and have been paying for a pre paid maintenance package for nothing. Bunch of crooks. More

by JAMESBLACKJAG Verified Customer Verified Customer

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I had the pleasure of working with Victor Parra Vazquez and I can’t say enough about him! Thank you for helping me out into getting my dream car and making the process very easy and quick and most importan and I can’t say enough about him! Thank you for helping me out into getting my dream car and making the process very easy and quick and most importantly thanks for staying after hours for my deal! I had a fantastic experience and I would recommend you to anyone in the market looking for a car! More

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My experience with this dealership was a transparent and fair transaction. Professional and friendly service. fair transaction. Professional and friendly service. More

by FMINOTT Verified Customer Verified Customer

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Chris and Thomas were great help give them raise and it’s very convenient location for us and Chris is very helpful person it’s very convenient location for us and Chris is very helpful person More

by syedmasi99 Verified Customer Verified Customer

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Orlando, is world class. His service is incredible. His team rocks! 5 stars forever, yea His service is incredible. His team rocks! 5 stars forever, yea More

by AMANDAORMEZZANO Verified Customer Verified Customer

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The dealership is clean and everyone is friendly. The service team took care of my vehicle and explained what service my vehicle was getting The service team took care of my vehicle and explained what service my vehicle was getting More

by LISAGASH Verified Customer Verified Customer

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Pay attention to the service they do. Another dealer caught them performing a service at less value. When called out they spoke to the other dealer and agreed to pay for the service that Another dealer caught them performing a service at less value. When called out they spoke to the other dealer and agreed to pay for the service that I had prepaid for. Well after 6 months I am still out over $800. They have basically robbed me. By the way Mercedes corporate is useless. I have a case # and have followed up many times. No one follows up or responds. This is unacceptable at this level of car. I am disappointed in Mercedes as a company and Benzel bush well if you care to get ripped off have your vehicle serviced there. More

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Good communication and discussion of work that needed to be performed. Always a good experience at Mercedes of Orange County be performed. Always a good experience at Mercedes of Orange County More

by RYAN@TAKEFLIGHTOC.COM Verified Customer Verified Customer

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