Rex Tonan | Page 7

Great Customer Service , From our Sales person Juliuis Comodore, Fincance Chan and Service Department Rex. We had 1 car in service, bought a car when are previous car was , From our Sales person Juliuis Comodore, Fincance Chan and Service Department Rex. We had 1 car in service, bought a car when are previous car was totaled total process took a minimum of time to complete and we were left completely satisfied. Mary Ann Kresin More

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Car for my Father I have purchased numerous vehicles from this dealership. What keeps me coming back is the honesty and integrity of my service adviser, Rex Tonan. I have purchased numerous vehicles from this dealership. What keeps me coming back is the honesty and integrity of my service adviser, Rex Tonan. On this visit, I was looking for a replacement vehicle for my senior citizen father. I knew, from previous experience, that once I purchased a vehicle, Rex and the Service department would make sure the car was dependable for my dad. I usually dread the "car buying experience" at any dealership, but this trip was different. After a little confusion on what we were looking for, Edison and his manager found the perfect car for us, at a great price. It was great to see the price up front. They give you a free car fax and the prices are extremely fair. They gave me a very fair price for my trade in and even topped off the gas tank on the way out the door. End to end, the buying experience was low pressure. Besides the service, what really brings me back to Tom Gill is the incentives. The free oil changes and tire rotations and the life time power train warranty gives me peace of mind knowing my dad will be driving this car. The only negative was the time it took to close the deal, but it was around closing time on a Saturday, so I am sure they were busy. The finance guy was a bit pushy on the warranties (which we did not buy), but I guess that is his job. Overall, Edison was great to work with and the Honest Service is what keeps me coming back. More

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Traverse purchase I have always got great service from Steve Fisher and feel he goes beyond what is expected to be sure we get what is needed. I have always got great service from Steve Fisher and feel he goes beyond what is expected to be sure we get what is needed. More

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Horrible Customer Service After purchasing a new Equinox from Tom Gill we were told that with the "Tom Gill Advantage" we were to receive our first 4 oil changes at no cost. Wh After purchasing a new Equinox from Tom Gill we were told that with the "Tom Gill Advantage" we were to receive our first 4 oil changes at no cost. When we took the vehicle in for our 4th service we had reached 26k miles. We were told that they would not honor the 4th maintenance because we were over 24k miles. We explained to them that our first time trying to get in for our 6k service we had to wait over a week for an appointment and in that time we went over 7k miles due to a planned trip. This first service then set our proceeding services back. We were told we would have to pay $130 for an oil change in lieu of the free one we were owed. I spoke to a service manager and after several minutes of conversation was eventually laughed at and when I then lost my temper was hung up on. I would NEVER recommend Tom Gill Chevrolet to anyone after this experience. I was lied to by a sales person when I bought the vehicle and then not given any respect by the service department. More

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Great Experience This was defiantly a different experience for me. I was so used to pushy sales people and trying to sell me something that i didn't want. They took This was defiantly a different experience for me. I was so used to pushy sales people and trying to sell me something that i didn't want. They took in what i wanted, my price range and just made it work. Got me a good deal that i really couldn't refuse. Everone was respectful and nice. More

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bumper for back of truck No cornation of employees.Used the cheapest parts to fix but charged as if genuine parts. Don't stand behind their work. Which sucks outloud. No cornation of employees.Used the cheapest parts to fix but charged as if genuine parts. Don't stand behind their work. Which sucks outloud. More

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