Rexx is great.
He communicated well. I am very, very, very, very, very, very pleased
He communicated well. I am very, very, very, very, very, very pleased
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by doug6616
Verified Customer
Verified Customer
Service Price Transparency
Oct 21, 2025 -
Beck Ford responded
We love hearing this! Thank you for the awesome feedback — Rexx will be thrilled to know he made such a great impression. We truly appreciate your support and are so glad you’re very, very, very pleased! 😄
I have driven and maintained over 20 different
automobiles in three different continents over the last 60 years. In all that experience I have never been treated so badly as I was by the key man
automobiles in three different continents over the last 60 years. In all that experience I have never been treated so badly as I was by the key managers of Beck Ford. The Service Mgr (Mark) was the only person that demonstrated any effort about trying to maintain some form of customer satisfaction. When I tried to pick up my truck I was invited into the Sale Mgrs office I introduced myself and asked to pick up my truck. The Sales Mgr literly threw my out of the office which was not a nice way to treat a customer. Most of the issues I observed were caused my a total lack of communication within the various departments. I will not return to Beck primalily because of the way the Sales Mgr treated me. I have been a Total Quality Consultant for 30 years and if I was the President of Beck I would Fire that Sales Mgr. Treating any customer the way he did is not only stupid it is totally unacceptable.
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by BOBPEPPLE
Verified Customer
Verified Customer
Service Price Transparency
Oct 17, 2025 -
Beck Ford responded
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. What you’ve described is not the level of service or respect we expect any of our customers to receive, and we take this very seriously. We’re glad to hear our Service Manager showed effort to assist, but it’s clear we fell short in other areas of communication and professionalism.
We would appreciate the opportunity to discuss this situation directly and work toward making things right. I'll share this information with our Ford General Manager so he can contact you to address your concerns personally.
Quick Lane provided excellent customer care and performed
very well in changing my oil and rotating the tires!
very well in changing my oil and rotating the tires!
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by mdlitten
Verified Customer
Verified Customer
Service Price Transparency
Oct 21, 2025 -
Beck Ford responded
Thanks so much for the great feedback! We’re glad our Quick Lane team got you taken care of and back on the road in no time. We appreciate you choosing us and hope to see you again soon!
Love this place.
They got great people there ,very friendly ,respectful. Im definitely going back and would recommend to other ppl to.
They got great people there ,very friendly ,respectful. Im definitely going back and would recommend to other ppl to.
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by Angel maury
Verified Customer
Verified Customer
Service Price Transparency
Oct 21, 2025 -
Beck Ford responded
Thank you so much for the awesome review! We’re thrilled to hear you enjoyed your visit and felt welcomed by our team. We truly appreciate your recommendation and can’t wait to see you again next time!
It was easy to schedule.
They were efficient and took care of all our needs.
They were efficient and took care of all our needs.
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by CSMLINEBERGER
Verified Customer
Verified Customer
Service Price Transparency
Oct 21, 2025 -
Beck Ford responded
Thank you for the great feedback! We’re glad scheduling was easy and that our team was able to take care of everything you needed. We appreciate you choosing us and look forward to helping again next time!
Great service!
I'm always happy with quality of work. Thanks again for your support.
I'm always happy with quality of work. Thanks again for your support.
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by WSALISBURY78
Verified Customer
Verified Customer
Service Price Transparency
Oct 01, 2025 -
Beck Ford responded
Thank you for your kind words! We’re so glad to know you’re always happy with the quality of our work. We appreciate your continued trust and look forward to serving you again!
— Your Beck Ford Team
Excellent service everyone very!
! Helpful! 5 star to the staff experience! Service manger was the best!
! Helpful! 5 star to the staff experience! Service manger was the best!
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by LINDABENZ
Verified Customer
Verified Customer
Service Price Transparency
Beck Ford is the only Dealership that I will do business
with. The customer service is the best.
with. The customer service is the best.
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by danrodriguezlawncare
Verified Customer
Verified Customer
Sep 25, 2025 -
Beck Ford responded
Thank you so much for your kind words, Dan! We're honored to be your dealership of choice and truly appreciate your loyalty. Providing top-notch customer service is our priority, and it’s great to hear that it’s making a difference. We look forward to serving you again in the future!
— Your Beck Ford Team
After quoting out OEM parts and labor Beck's over-padded
repair estimate in a big way! Will never go back again.
repair estimate in a big way! Will never go back again.
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by kleenexbox1
Service Price Transparency
Sep 25, 2025 -
Beck Ford responded
We're sorry to hear you felt our repair estimate wasn’t fair. We always strive to provide transparent quotes using OEM parts and skilled labor, but we understand how frustrating it can feel if expectations don’t align. We’d appreciate the chance to go over the details of your estimate with you to ensure there weren’t any miscommunications and to explain how we arrived at the costs. Please feel free to reach out to us directly at (386) 328-8881 so we can address your concerns.
— The Beck Ford Team
Very nice and curious person he let us know what was
needed for our vehicle had it fixed next few days. Thank you.
needed for our vehicle had it fixed next few days. Thank you.
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by PENIELCHURCH57
Verified Customer
Verified Customer
Service Price Transparency
Sep 19, 2025 -
Beck Ford responded
Thank you for your kind words! We’re so glad to hear that Rexx took the time to explain what was needed and made sure your vehicle was fixed quickly. We truly appreciate your trust and look forward to serving you again in the future!