Questionable Post-Sale Customer Service and
Information
Purchased a 2021 CPO Audi SQ5 Sportback.
Unable to register the car to Audi Connect due to lack of details from this dealership. With t
Information
Purchased a 2021 CPO Audi SQ5 Sportback.
Unable to register the car to Audi Connect due to lack of details from this dealership. With the assistance and cooperation of Brian Westbrook ,Financial Services Manager at Porsche Atlanta Perimeter the issue was resolved.
I am sorry it resulted in a negative review for Brian, however I believe the Jim Ellis organization / family needs to wake-up and focus on customers instead of their own "feel-good" commercials.
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by LWKROLL
Verified Customer
Verified Customer
Sep 03, 2022 -
Porsche Atlanta Perimeter responded
Sounds like Brian was able to solve the issue and save the day! Sorry we couldn't get that problem with your Audi resolved any quicker for you. We hope you've enjoyed these last few weeks in your new Audi now that you can connect! Here's to more happy driving in the future!
great experience, pretty straight forward and my salesman
Rey Gordillo helped make it all smooth and easy.
Rey Gordillo helped make it all smooth and easy.
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by sergio19
Verified Customer
Verified Customer
Jul 29, 2022 -
Porsche Atlanta Perimeter responded
Sergio, we thank you for taking the time to let us know about your experience with Rey! We are grateful you enjoyed the Porsche purchasing with us and hope the new ride will continue to provide plenty of happy driving!
Porsche Atlanta Perimeter won my business because Rey
Gordillo is an expert at selling a car in the internet age. I purchased from out of state because Rey had the car with the features I wanted. While o
Gordillo is an expert at selling a car in the internet age. I purchased from out of state because Rey had the car with the features I wanted. While others dealers were incessant with the overplayed word track of only wanting to get you physically into the dealer, after a warm invitation Rey was as comfortable as I with handling the car deal through modern communications such as text, e-mail, and phone as needed. Rey was proactive and sent me pictures of the car before they were available on the website. When I purchased the car, I was greeted as I came in, and there we no surprise fees or non-disclosed add-ons. Rey was at the dealership ready with all the paperwork, and the price we negotiated was the price I paid. They offered their customer lounge to my family during the test drive, and I was told it was clean and comfortable. Overall, it was worth the drive to see Rey and enjoy the buying experience at Porsche Atlanta Perimeter.
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by Joe
Jul 29, 2022 -
Porsche Atlanta Perimeter responded
Joe, sounds like you and Rey swiped right! Technology has it's pros and cons but in this situation it sounds like it saved the day. Thanks Rey! And thank you for taking the time to let us know about your experience with us at Porsche Atlanta Perimeter! Glad the whole process went smoothly and hope the smooth is continuing as you enjoy plenty of happy driving!
Ray was great and awesome.
He was very helpful. . Brian was great as well for choosing the right plan.Thanks.
He was very helpful. . Brian was great as well for choosing the right plan.Thanks.
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by ALIFAKHRAYEH12
Verified Customer
Verified Customer
Other Employees Tagged:
Steven Dooley
Jul 14, 2022 -
Porsche Atlanta Perimeter responded
Alifa, thank you for taking the time to compliment our staff! We are grateful you could enjoy the true Porsche experience with us and wish you plenty of happy driving!
Excellent management.
Best at constant communication. Purchased a new car from them even though I live in Florida.
Best at constant communication. Purchased a new car from them even though I live in Florida.
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by 718Porsche
Verified Customer
Verified Customer
Jun 29, 2022 -
Porsche Atlanta Perimeter responded
Thank you for taking the time to share about your experience with Rey and his stellar communication skills! We are pleased to know we could help our southern neighbor and just know that road trip back down to the orange state was magical! Enjoy the new vehicle and happy driving!
Amazing customer service from the moment I walked in to
the moment I drive away with my new vehicle.
the moment I drive away with my new vehicle.
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by TIFFANYSIMONE7
Verified Customer
Verified Customer
Other Employees Tagged:
Scott Feinglass, Brian Westbrook, Lady at the Starbucks counter is amazing!!
Jun 28, 2022 -
Porsche Atlanta Perimeter responded
Tiffany thank you for sharing! It sounds like you got the true Porsche experience and hope the Porsche is now providing you the experience! We also appreciate the Starbucks lady (Ms. Hanna) shoutout as she literally fuels this place! Happy driving!
Amazing place to work with, I purchased a G63 hassle free
version ver the phone, the whole team from the initial contact to my delivery date was excellent and answered every question I had. I highly recomme
version ver the phone, the whole team from the initial contact to my delivery date was excellent and answered every question I had. I highly recommend checking out the team at Porsche Atlanta Perimeter!!!
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by Keisy
Verified Customer
Verified Customer
Other Employees Tagged:
Chad Douglas
May 10, 2022 -
Porsche Atlanta Perimeter responded
Keisy, thank you so much for taking the time to let us know about your experience with our team here at Porsche Atlanta Perimeter! Hassle free over the phone sounds like the luxury experience for a luxury vehicle! We hope your new ride provides you plenty of safe and stylish rides!
Best kind salesperson in Atlanta
Thanks.
Good manners. He was Nice and kind detailed car description.
Good manners. He was Nice and kind detailed car description.
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by MIKIM05
Verified Customer
Verified Customer
Other Employees Tagged:
Carol Duster
Mar 23, 2022 -
Porsche Atlanta Perimeter responded
Thank you for your kind regards to Rey! We appreciate you taking the time to compliment our staff and outline your quality experience with us here at Porsche Atlanta Perimeter! It makes us happy to know we could make your time here enjoyable!
I really like the staff and management of Porsche Atlanta
Perimeter. They are always friendly whenever I visit and go out of their way to extend a greeting.
Perimeter. They are always friendly whenever I visit and go out of their way to extend a greeting.
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by BOB
Verified Customer
Verified Customer
Mar 19, 2022 -
Porsche Atlanta Perimeter responded
Bob, it excites us to see how many employees you mentioned in this review! To know that you were made to feel that special walking into our Dealership is a compliment we hold highly! Thank you for choosing Porsche Atlanta Perimeter - safe and stylish travels!
The sales team was very professional and it was a nice
experience. I would definitely tell my friends about this dealership.
experience. I would definitely tell my friends about this dealership.
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by nomad6555
Verified Customer
Verified Customer
Other Employees Tagged:
Steven Dooley, Carol Duster
Mar 08, 2022 -
Porsche Atlanta Perimeter responded
We are happy to hear you had a quality experience with us here at Porsche Atlanta Perimeter. Thank you for taking the time to share that with us and for being the best marketing tool we could have: a happy client! We wish you continued safe and stylish travels!