Reza was extremely helpful and informative.
I am glad we were able to do our business through him.
I am glad we were able to do our business through him.
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by Remnantmike
Mar 19, 2024 -
Norm Reeves Honda Superstore Cerritos responded
Thank you for your kind words! We're thrilled to hear Reza provided exceptional service. We appreciate your business and look forward to serving you again in the future.
Our salesman truly was amazing.
He provided great service, was knowledgeable, and amicable. He never rushed us and was attentive to our needs and made sure we were at ease throughou
He provided great service, was knowledgeable, and amicable. He never rushed us and was attentive to our needs and made sure we were at ease throughout this process. On the other hand, your finance manager was very deceptive. He never mentioned that we were signing the contract via the computer, he kept saying, just sign here and here, and here. He never once mentioned payment amounts, amount financed, and any other detailing that entail signatures on a contract. The only reason we knew we had signed contract was because we purchased two cars and on he 2017, he printed a contract and that's when we noticed some add-ons we didn't want mind you, we kept telling him no add-ons for three or so hours. Finally, to end we ended getting something we did not want all because he wouldn't let us leave. We felt like we were in a hostage situation. Sign and get these add-ons or you don't leave. I will always recommend Reza because we have never such an amazing salesman in the 10 or so cars I've purchased however, I will always tell the people I recommend to not get the finance closer, I don't want them to feel like they were taken advantage off. If you have cameras go and view them you will hear hoe many times we said no and he kept insisting and he never disclosed pertinent information that were included on the loan documents. Never again. He's a crook and a thief and left a sour taste at what I believed your company stood for.
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by Isabel Lopez
Other Employees Tagged:
Mike Aguilera
Mar 14, 2024 -
Norm Reeves Honda Superstore Cerritos responded
We appreciate your feedback and are glad to hear about your positive experience with our salesman, Reza. We sincerely apologize for any inconvenience caused during the financing process and assure you that we take your concerns seriously. We will address this matter internally to ensure a better experience for our customers in the future. If you have further feedback please reach out when it is convenient.
Kevin Harris | Customer Relations Manager | 562-345-9100 | kharris@normreeves.com.
It was great!
The salesman was so friendly and I have a very thankful of Honda to have a great salesman as Reza,Thank you!
The salesman was so friendly and I have a very thankful of Honda to have a great salesman as Reza,Thank you!
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by Nejatiradfarzaneh
Verified Customer
Verified Customer
Other Employees Tagged:
Reza Asnashari
Jan 19, 2024 -
Norm Reeves Honda Superstore Cerritos responded
Thank you for sharing your positive experience with Reza! We're delighted to hear that he provided excellent service. If you have any further feedback or if there's anything else we can assist you with, feel free to reach out. Safe travels!
Excellent Working with Raza was an absolute pleasure!
Raza is extremely helpful , I never felt pressured to make a decision.
Raza is extremely helpful , I never felt pressured to make a decision.
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by gaytan5371
Verified Customer
Verified Customer
Other Employees Tagged:
Reza Asnashari
Jan 17, 2024 -
Norm Reeves Honda Superstore Cerritos responded
We love to see 5 stars from our valued customers, thank you! Enjoy your Honda lease and Reza and the team are here when you need!
The experience was very good Clean facility and the staff
was great. Very easy process. Will buy again from norm reeves
was great. Very easy process. Will buy again from norm reeves
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by houlihan82
Verified Customer
Verified Customer
Other Employees Tagged:
Reza Asnashari
Jan 17, 2024 -
Norm Reeves Honda Superstore Cerritos responded
Your 5-star feedback is truly valued! We're committed to making your next experience just as exceptional. Visit us anytime!
Fast and easy We were help as we get there everything was
done fast and easy for us to get out of there with our new 2023 honda car.
done fast and easy for us to get out of there with our new 2023 honda car.
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by florarellano25
Verified Customer
Verified Customer
Other Employees Tagged:
Reza Asnashari
Jan 17, 2024 -
Norm Reeves Honda Superstore Cerritos responded
Thank you for the fantastic 5-star review! We're thrilled you had a great experience and drove away in a Honda you love. Visit us again anytime!
Reza was very professional.
Aside from him the experience was ok. The dealership needs to honor their words and not run from them
Aside from him the experience was ok. The dealership needs to honor their words and not run from them
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by vj2120
Verified Customer
Verified Customer
Other Employees Tagged:
Reza Asnashari
Dec 22, 2023 -
Norm Reeves Honda Superstore Cerritos responded
Thank you for sharing your review with us! Let us know what we can do to make your next visit a 5-star experience.
We were greeted instantly and helped immediately with the
model and colors we were looking for. Answered all my questions and showed us the differences between the models and price points.
model and colors we were looking for. Answered all my questions and showed us the differences between the models and price points.
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by marlyno
Dec 19, 2023 -
Norm Reeves Honda Superstore Cerritos responded
Thank you for taking the time to share your positive experience with us! We're delighted to hear that our team provided excellent service and helped you find the perfect model and colors. If you have any more questions or if there's anything else we can assist you with, feel free to reach out. Safe travels!
The check in process is always expedient and the service
reps are courteous and knowledgeable
reps are courteous and knowledgeable
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by manwjr910
Verified Customer
Verified Customer
Service Price Transparency
Dec 12, 2023 -
Norm Reeves Honda Superstore Cerritos responded
Thank you for taking the time to share your positive experience! We're delighted to hear that our check-in process and service representatives met your expectations. We appreciate your support and look forward to serving you again in the future.
Great customer service and very friendly.
Reza was also very helpful since the moment we arrived to the dealer.
Reza was also very helpful since the moment we arrived to the dealer.
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by ahernandeza46
Verified Customer
Verified Customer
Other Employees Tagged:
Reza Asnashari
Dec 05, 2023 -
Norm Reeves Honda Superstore Cerritos responded
Thank you for your positive feedback! We're delighted to hear about your great experience with Reza and our team. If you have any further questions or need assistance in the future, feel free to reach out. Safe travels!