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Reza Nejad
Reza Nejad | Page 7
Service Advisor
Mercedes-Benz of Temecula
40910 Temecula Center Drive
Temecula, CA 92591
122 Reviews
122 Reviews of Reza Nejad
January 23, 2020
Maintenace I have visited this service center on several occasions and have been pleased. Upon arriving for my 10:00 appointment, I waited approximately 20 minu I have visited this service center on several occasions and have been pleased. Upon arriving for my 10:00 appointment, I waited approximately 20 minutes before I was approached. Our salesman followed up with Reza since he had not acknowledged my presence. Besides the wait time, I texted Reza to inform him that I had a squeaky brake when backing out. He did not respond. Later I was texted informing me that I needed two tires and an alignment. There is less than 12,000 miles on the vehicle. I have owned several Mercedes and have never been informed of such repairs for the low amount of mileage. Reza said the car would be completed by 2:00. Not hearing from him, I texted and no reply so I headed over and was told that he was out to lunch and my car was ready. Not the best experience this time. More
by russsterling
Verified Customer
January 20, 2020
I always receive the best service. Reeza always makes sure all our needs are taken care of in a timely manner. I left the bmw family because I didn’t not like their customer service . sure all our needs are taken care of in a timely manner. I left the bmw family because I didn’t not like their customer service . More
by BARTLIMAS
January 17, 2020
I came to get maintenance and new tire which was damaged from hitting a pothole. I ended up having to pay for tire myself because I did not bring damaged tire with me. I was there 4 hours, never offered loa from hitting a pothole. I ended up having to pay for tire myself because I did not bring damaged tire with me. I was there 4 hours, never offered loaner. Had to return next day because was not told back tire was damaged as well and was told it was covered, then told was not covered .Whitney was able to assist me to not get charged again for another tire that should have been covered. She was great, Rezza not so good. I could have had a blowout on highway from damage to the back tire that I was not informed about. More
by ariley90
Other Employees Tagged: Whittany Robinson
January 15, 2020
This was our first visit to this location but Reza was Simply the best! He has a kind and gentle demeanor. Well-informed, professional, and he did not waste my time. Greatly appreciated! Simply the best! He has a kind and gentle demeanor. Well-informed, professional, and he did not waste my time. Greatly appreciated! More
by SIMPLYCAROLYN
January 10, 2020
Always great service and Awesome staff All is good. Very happy going to Mercedes -Benz of Temecula. Always great experience, Reza makes me feel like I'm his best customer, even though the s All is good. Very happy going to Mercedes -Benz of Temecula. Always great experience, Reza makes me feel like I'm his best customer, even though the service of my Pleasure Way Motorhome has been Air Bag recalls and the A service. More
by SCOTT@SHELTER-BAY.COM
January 10, 2020
Great customer service as always. Reza always keeps me informed all while being very professional and friendly. Great team!! I would definitely recommend this location. informed all while being very professional and friendly. Great team!! I would definitely recommend this location. More
by WATSON_SL
Other Employees Tagged: Ron with the loaner car is also awesome.
January 03, 2020
The best service experience at any Mercedes dealer Ive ever been to. Reza was an absolute pleasure and any human I came in contact with here was only there to be extremely helpful. I will drive out of Ive ever been to. Reza was an absolute pleasure and any human I came in contact with here was only there to be extremely helpful. I will drive out of my way and pass atleast 4 other dealers to come to this one because the service was that great. Kudos. More
by Clash
December 27, 2019
Thorough and professional Prompt and efficient service in the part of the service department. At the same time, I was able to schedule an appointment for the same day. Prompt and efficient service in the part of the service department. At the same time, I was able to schedule an appointment for the same day. More
by José Ibarra
Other Employees Tagged: Cesar Falcon
December 10, 2019
Had a great experience Reza did a great keep me informed when my vehicle would b ready. My car was finished within the estimated time I was given. I received my car very cle Reza did a great keep me informed when my vehicle would b ready. My car was finished within the estimated time I was given. I received my car very clean and the service department did a great job. More
by Adrsanch
December 08, 2019
Follow up opportunities Follow up is an opportunity with the staff. I called several times and had to wait several days just to get an update on my car service. I ended up ha Follow up is an opportunity with the staff. I called several times and had to wait several days just to get an update on my car service. I ended up having to drive in just to get an update which is unacceptable. That being said the service is great and once I got my car back it was done 100% correctly. More
by trevonwilliams03
Other Employees Tagged: Samuel Lafoca
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