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Rhoel Gray
230 Reviews
Hi, my name is Rhoel Gray, I am a service advisor at Germain BMW of Naples. I started with the Germain Motor Co. in March of 2007 as a service advisor at Germain Acura in Naples, FL. Under the guidance and mentorship of Joe Diclaudio, and my sincere commitment to creating memorable and unique customer experiences, Germain Acura was ranked as one of the top 5 dealers in the nation for customer satisfaction 5 years in a row. Once at the #1 and #2 position out of 272 dealerships nationwide. In March of 2012, I transitioned to Germain BMW. I am proud to be a part of the Germain Motor Co. and the Germain BMW family because the level of dedication and significance given to our customer’s happiness is unparalleled. When I’m not working I enjoy fishing, watching documentaries on The History Channel and spending time with my wife and our son. I look forward to meeting you, and having you as a client for life by attending to your service needs at the level of excellence you deserve and expect.
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230 Reviews of Rhoel Gray
August 24, 2021
Rhoel Gray was excellent as usual. The service at Germain BMW is top notch and I’ll never go anywhere else. I’ve been coming here for years and it is still great. Which I believe says a lot. BMW is top notch and I’ll never go anywhere else. I’ve been coming here for years and it is still great. Which I believe says a lot. More
by Denise
July 17, 2021
Excellent service experience. The car was ready well before the time it was due, including wash and vacuum. Rhoel Gray is my service advisor. He is extremely courteous and very efficient. before the time it was due, including wash and vacuum. Rhoel Gray is my service advisor. He is extremely courteous and very efficient. More
by AnnalovesBMW
Other Employees Tagged: Christy, service appointments
May 12, 2021
Rhoel Always goes out of his way to make sure we have a great service experience. He is prompt, friendly and very professional. We have owned many of the luxury brands from many dealers and Germain BMW and great service experience. He is prompt, friendly and very professional. We have owned many of the luxury brands from many dealers and Germain BMW and especially Rhoel have kept is coming back to BMW. More
by L Burback
May 07, 2021
Stranded in the U.K. for over a year during Covid,there was only one person I knew I could rely on to get my 435 started so the loft ladder could be accessed after our air conditioning failed. Rhoel Gray. was only one person I knew I could rely on to get my 435 started so the loft ladder could be accessed after our air conditioning failed. Rhoel Gray. He’s looked after us and our 2 Beemas since we bought them so thanks Rhoel. I owe you one. Phil Webb Bonita Bay More
by Phil webb
April 23, 2021
Rhoel Gray, and Bill Emerson always go the extra mile to ensure a positive customer experience. I’ve been a customer for 22 years and purchased many cars. The really important part of ownership is service o ensure a positive customer experience. I’ve been a customer for 22 years and purchased many cars. The really important part of ownership is service over the life of the car. We drive our cars 10-15 thousand mile per year so breakdowns it unexpected repairs are very disruptive. The service team at Germain keeps an eye on all aspects of my cars. Regular service is fine, but looking ahead to make sure the cars are road ready and warranty items caught in time for warranty coverage are clearly an edge this team is great at. My recent visit uncovered issues I was unaware of the issues found as I was getting some basic service. The team not only found these issues, but had the extended warranty vendor come and inspect the car to ensure I was covered for the cost of the repair. In addition, there were BMW warranty extensions from Corporate BMW for issues my car had, and the were covered as well. Over all, it’s after you buy a car service that matters. You spend one day in the sales department, and years with service to extend and ensure a quality driving experience. Thanks for always being there for us. Rick & Brenda Fioretti More
by Rickfioretti
Other Employees Tagged: Bill Emerson
