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74 Reviews
Write a Review74 Reviews of Ricardo Fraticelli
September 20, 2025
The organization was not pushy when negotiating. Rrasonable in their offers and settled where we both were vomfortable. After sale instructions wete a big assist. Rrasonable in their offers and settled where we both were vomfortable. After sale instructions wete a big assist. More
September 18, 2025
I bought my car there because of the excellent service dept, Jason Brown, Alejandra Rosario and Emily. I will not buy from Villages Subaru again due to their not being truthful about early payoff. RJ to dept, Jason Brown, Alejandra Rosario and Emily. I will not buy from Villages Subaru again due to their not being truthful about early payoff. RJ told me that I could not pay off in the first 3 months. Michael Keegan also told me this during a meeting. After I questioned him and told him that Subaru financing thru Chase had told me that was not true. He then finally fessed up that actually I could, but that if I paid off within the first 3 months, the dealership would not receive their kickback. I was also told by RJ that he could throw in the 72,000 mile ext warranty, but was charged for it. I also was charged $1900 for a delivery fee. The car had been in lot for at least 1 week. Mr Keegan finally said that it was dealer fees and that maybe the should revisit their verbiage. I agreed and told him that customers should not be lied to. I know of 6 people that tried to buy a car from this dealership and left due to their feeling uncomfortable about how the were spoken to by assistant sales managers. More
Other Employees Tagged: Joshua Gonzalez, Rodrick RJ Robinson
September 15, 2025
I don’t know how this dealership works, but I got approved with a Credit Union with a 5.75% APR, after sing all the documents and take possession of the vehicle, they called me 2 weeks after to tell approved with a Credit Union with a 5.75% APR, after sing all the documents and take possession of the vehicle, they called me 2 weeks after to tell me me that the Credit Union didn’t approve the Loan, so I had to find another loan with by my self in order to complete the transaction. Not such a good experience. More
Other Employees Tagged: Joshua Gonzalez , Katie Cockrell
August 31, 2025
Everyone was friendly, knowledgeable, and helpful. Even the customers there were friendly and happy. I am glad I drove out of my way to go to this dealership. Even the customers there were friendly and happy. I am glad I drove out of my way to go to this dealership. More
Other Employees Tagged: Katie Cockrell
August 21, 2025
The staff was very professional and helpful with all my questions. The purchasing experience was very good! questions. The purchasing experience was very good! More
Other Employees Tagged: Chris Rodriguez , Katie Cockrell
July 31, 2025
Ricardo was a good listener. He understood our needs and involved the manager who met our expectations. Katie in Finance was very pleasant, friendly and efficient..Mr Encire took He understood our needs and involved the manager who met our expectations. Katie in Finance was very pleasant, friendly and efficient..Mr Encire took time to go thru the interior and answered our questions. He offered his card to contact him with any future needs. We very very pleased with our experience. This is the third Subaru we have gotten with this dealership. Hope this continues. More
Other Employees Tagged: Michael Keegan Jr , Katie Cockrell

