Rich Dencs
Rich Dencs at Brilliance Subaru

Rich Dencs | Page 3

Service Manager

Brilliance Subaru

1500 N. Randall Rd
Elgin, IL 60123

5.0
46 Reviews
5.0

46 Reviews

Write a Review

46 Reviews of Rich Dencs

April 08, 2022

Dealership Rating
Employee Rating

Service was as expected actually finished ahead of schedule finished product was as expected would recommend Billiance services Waiting area was very comfortable More

by gerrysmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Derek Thomas

Apr 11, 2022

Brilliance Subaru responded

gerrysmith, thank you for the 5 star review and your feedback, we appreciate the business and look forward to seeing you for your next service visit. Jim DaLuga General Manager

November 21, 2021

Dealership Rating
Employee Rating

We are happy with the service that they provided. We got two Subaru cars purchased from them and we are looking forward for the third one. More

by deletejunkemail2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 28, 2021

Brilliance Subaru responded

Thank you very much for the 5 star review and purchase #2! Enjoy the new car and we will see you soon. Jim DaLuga General Manager

July 22, 2021

Dealership Rating
Employee Rating

Checked out my ignition switch throughly. No problem found, but explained what they did to my satisfaction. Very happy with my service on my Impreza More

by marze25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 11, 2021

Brilliance Subaru responded

marze25, thank you very much for the 5 star review and your feedback. I am glad that you are happy with our Service Department and we really appreciate the business. Jim DaLuga General Manager

July 09, 2021

Dealership Rating
Employee Rating

Great place, close to home, always got what I requested for: loaner or a ride to work. Nice waiting room. Can do some work while waiting. More

by Khouane_stgermain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 11, 2021

Brilliance Subaru responded

Khouane, thank you for the review and your feedback, I am glad that our Service Department is meeting your expectations. Jim DaLuga General Manager

June 29, 2021

Dealership Rating
Employee Rating

This dealership service department is always professional and courteous. I appreciate the information about what needs to be fixed now and what may need attention in the future. More

by monidan5
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Aug 11, 2021

Brilliance Subaru responded

monidan, thank you very much for the 5 star review and your feedback. I am very happy that you have such trust in our Service department. See you next time. Jim DaLuga General Manager

June 18, 2021

Dealership Rating
Employee Rating

We bought our car from this dealership. We moved since then but we drive from Oak Park because the sales and service is outstanding! They’re pet friendly, too! More

by fly0929
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 11, 2021

Brilliance Subaru responded

fly0929, thank you very much for the review and feedback. I wish you never left the area but really appreciate you making the trip from Oak Park. See you soon. Jim DaLuga General Manager

June 02, 2021

Dealership Rating
Employee Rating

Very professional, Quoted time for service accurate, staff answers questions posed, waiting area clean and comfy, service personnel quite knowledgeable, sales staff willing to help if they are not busy. More

by thojnei
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 08, 2021

Brilliance Subaru responded

thojnei, thank you very much for the review and your feedback. We look forward to seeing you for your next service visit. Jim DaLuga General Manager

December 30, 2020

Dealership Rating
Employee Rating

I appreciate the friendly professionalism of the entire staff. The service department staff has always given me time to explain my concern about my car before explaining what it might be and how they'll ta More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner , Kevin in service department

Feb 13, 2021

Brilliance Subaru responded

Mike, thank you for the 5 star review and your feedback. I am glad that you have confidence in our Service Department and we certainly appreciate the business. Jim DaLuga General Manager

November 06, 2020

Dealership Rating
Employee Rating

Really nice people, helpful, and quick service. They even gave me a detailed over view of my future services. Do always do a great job! More

by Jmedina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 24, 2020

Dealership Rating
Employee Rating

The service and sales team are always very professional and helpful. The service is fast and top notch. This is one of the best dealerships!! More

by Khuth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner, Ed Troike

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