Rich Dencs
Rich Dencs at Brilliance Subaru

Rich Dencs | Page 3

Service Manager

Brilliance Subaru

1500 N. Randall Rd
Elgin, IL 60123

4.4
59 Reviews
4.4

59 Reviews

Write a Review

59 Reviews of Rich Dencs

November 14, 2023

Dealership Rating
Employee Rating

Always quick and awesome service. Everyone is knowledgeable and is a pleasure to work with! More

by Sr576u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 19, 2023

Brilliance Subaru responded

Thank you very much for the 5 star review, we really appreciate your business and look forward to seeing you next time. Jim DaLuga General Manager

October 26, 2023

Dealership Rating
Employee Rating

Efficient service. Recall completed as well as 1 oil change! Waiting area is clean and comfortable! More

by Mags
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Derek Thomas, Adam Mennella

Oct 29, 2023

Brilliance Subaru responded

Mags, Thank you very much for the 5 star review and feedback, we hope to see you down the road for your future service needs. Jim DaLuga General Manager

July 27, 2023

Dealership Rating

Very disappointed in his lack of professionalism, and handling of errors that happened with repair. Been going to this dealership for 6 years. Have had positive experiences in the past. No accountabi More

by durante882003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 30, 2023

Brilliance Subaru responded

Durante, I am not sure what went wrong and I would like the opportunity to discuss the situation and try to retain your business. Please reach out to me at the dealership and we can discuss a resolution. Thank you, Jim DaLuga General Manager

June 14, 2023

Dealership Rating
Employee Rating

The staff was friendly and efficient and I liked the waiting area for customers. It was not a very long wait to get an oil change. More

by mildred184
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 29, 2023

Brilliance Subaru responded

Mildred, Thank you very much for the 5 star review, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager

May 20, 2023

Dealership Rating
Employee Rating

Friendly, helpful, always a great experience in the service department at brilliance subaru. Thank you. More

by sjtol469
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 30, 2023

Brilliance Subaru responded

Thank you very much for the 5 star review, we look forward to seeing you down the road for your next service visit. Jim DaLuga General Manager

February 24, 2023

Dealership Rating
Employee Rating

The service performed was done in a prompt manner . All people involved were very courteous . Nice to have a clean car to go in! More

by Dogdoc46
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2023

Brilliance Subaru responded

Thank you very much for the 5 star review, we really appreciate the business. Jim DaLuga General Manager

November 08, 2022

Dealership Rating
Employee Rating

Richard Dench and his whole service team went above and beyond …they did an excellent job More

by Timothyengelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 14, 2022

Brilliance Subaru responded

Timothy, thank you very much for the 5 star review and your feedback. We appreciate the business. Jim DaLuga General Manager

October 21, 2022

Dealership Rating
Employee Rating

I set my appointment on MySubaru and it didn't make it to the Dealership but they still fit me in but probably why it was so long. But still great job. More

by Hapiotrowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner

Oct 31, 2022

Brilliance Subaru responded

Hapiotrowski, Thank you for the 5 star review and your feedback, I am glad that we were able to take care of you. See you next time. Jim DaLuga General Manager

October 10, 2022

Dealership Rating
Employee Rating

Friendly, Listened, done in quick time. Staff was qualified, organized, Wait time was short and comfortable. More

by mr_warkat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 31, 2022

Brilliance Subaru responded

Mr Warkat, Thank you for the 5 star review and your feedback. We appreciate the business and will see you next time. Jim DaLuga General Manager

October 08, 2022

Dealership Rating
Employee Rating

Service was excellent and since we have a car on order the finance person was a great help in answering questions that I had as I am selling my current call to my sonas server Al questions More

by Buddy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Lisa Kilhefner, Jason Ring

Oct 31, 2022

Brilliance Subaru responded

Buddy, thank you very much for the service business and the new car order! We appreciate the business and look forward to delivering your new Subaru. Jim DaLuga General Manager

3
...

Dealership Inventory (201 Vehicles)

new 2026 Subaru Outback car, priced at $39,551
2026 Subaru Outback
new
Ice Silver Metallic exterior
CVT
All-wheel Drive
new 2026 Subaru Outback car, priced at $46,022
2026 Subaru Outback
new
Sapphire Blue Pearl exterior
CVT
All-wheel Drive
new 2026 Subaru Forester car, priced at $41,717
2026 Subaru Forester
new
Crystal White exterior
CVT
All-wheel Drive
new 2026 Subaru Outback car, priced at $51,639
2026 Subaru Outback
new
Crystal Black exterior
CVT
All-wheel Drive
new 2026 Subaru Outback car, priced at $47,841
2026 Subaru Outback
new
Deep Emerald Green exterior
Automatic
All-wheel Drive
new 2026 Subaru Forester car, priced at $36,848
2026 Subaru Forester
new
Crystal Black exterior
CVT
All-wheel Drive