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46 Reviews of Rich Dencs
August 09, 2020
I am always pleased with the Brilliance Service Dept. This last trip to Brillance was (without an appointment) for a burned out headlight. There was no excuse about not being able to help me without an This last trip to Brillance was (without an appointment) for a burned out headlight. There was no excuse about not being able to help me without an appointment, instead I received a welcome response of “we can help you”. Staff is very pleasant. More
by Ron
Other Employees Tagged: Lisa Kilhefner, Derek Thomas, Adam Mennella
Helpful 
August 06, 2020
There was a recall on my outback and they called me to There was a recall on my outback and they called me to remind me and to set up an appointment, I was able to get in the next day!! They are friendly There was a recall on my outback and they called me to remind me and to set up an appointment, I was able to get in the next day!! They are friendly and professional and the service was great!! More
by Khuth
June 04, 2020
Quick service I had a problem, Brilliance Subaru in Elgin took me in right away. Problem was fixed in less time than quoted. I couldn't ask for better service I had a problem, Brilliance Subaru in Elgin took me in right away. Problem was fixed in less time than quoted. I couldn't ask for better service More
by portlandhead5
Other Employees Tagged: Lisa Kilhefner, Derek Thomas, Adam Mennella
May 19, 2020
Great Dealership!! Staff is professional, courteous, and always helpful. Thank you service department, Mike B. and Jim D.!! Thanks for always being friendly. Staff ha Staff is professional, courteous, and always helpful. Thank you service department, Mike B. and Jim D.!! Thanks for always being friendly. Staff has great people skills!! More
by wjburden
Other Employees Tagged: Jim DaLuga, Mike Burden
April 10, 2020
Had my car in to fix some paint chips and found out my car was taken out for lunch and also driven at excessive speed ( 82 mph in a 45) while it was being repaired car was taken out for lunch and also driven at excessive speed ( 82 mph in a 45) while it was being repaired More
by Lanahas
March 08, 2020
Maintenance Scheduling on line was easy Service desk was helpful Waiting area was comfortable Service personnel were helpful Explaination of charges was accu Scheduling on line was easy Service desk was helpful Waiting area was comfortable Service personnel were helpful Explaination of charges was accurate No pressure atmosphere More
by Jwgyoung
February 08, 2020
I brought my Forester to Brilliance for some service work. Everyone in the service drive was courteous and professional. They really go out of their way to make the experience as smooth as possible. The work. Everyone in the service drive was courteous and professional. They really go out of their way to make the experience as smooth as possible. The work was completed promptly and I was back in my car. More
by Dave S
Other Employees Tagged: Derek Thomas, Adam Mennella
January 17, 2020
Great service - nice, fast, easy It was nice to just put in the information into their website of the work needing to be done so when I get there they know and can get to work. Their It was nice to just put in the information into their website of the work needing to be done so when I get there they know and can get to work. Their waiting are was nice: workstations to do work from, powered counter to sit at, nice large TV and sitting area, guest WIFI (Fast too). I would recommend besides brining my vehicles back. More
by me_topher2
Other Employees Tagged: Lisa Kilhefner, Derek Thomas, Adam Mennella
November 12, 2019
Friendly, Fast, Fantastic People!I love the service Friendly, Fast, Fantastic People! I love the service department! I practically live in my car. I am an outside sales person and my car is an importa Friendly, Fast, Fantastic People! I love the service department! I practically live in my car. I am an outside sales person and my car is an important tool to get my job done. I never have to worry about my car I know I am covered with the team at Brilliance Subaru! Thank you for you support! Mike Kilanski More
by Michael.kilanski
Other Employees Tagged: Lisa Kilhefner, Derek Thomas, Adam Mennella
October 19, 2019
Great Service Department. The service department at Brilliance Subaru is better than any I've ever worked with. I won't take our Subarus anywhere else. Truly exceptional! The service department at Brilliance Subaru is better than any I've ever worked with. I won't take our Subarus anywhere else. Truly exceptional! More
by Kelly
Other Employees Tagged: Lisa Kilhefner, Derek Thomas, Adam Mennella
