Rich Hammond | Page 71

Pleasant Experience I was pleased with the prompt, professional service provided by the staff I worked with. The salesman and sales manager were knowledgeable and fair. T I was pleased with the prompt, professional service provided by the staff I worked with. The salesman and sales manager were knowledgeable and fair. The finance manager explained everything thoroughly. More

by czsteak Verified Customer Verified Customer

Report | Print

Great David was very helpful and knowledgeable. Took the time to look at all my options and did not make me feel rushed. I would definitely shop here again David was very helpful and knowledgeable. Took the time to look at all my options and did not make me feel rushed. I would definitely shop here again! More

by raradowning Verified Customer Verified Customer

Report | Print

New sales Sales department was outstanding and this is one reason why I have gone back to Warner for the last 15 years to get not one but 3 to 4 family owned Ma Sales department was outstanding and this is one reason why I have gone back to Warner for the last 15 years to get not one but 3 to 4 family owned Mazdas More

by janet6267 Verified Customer Verified Customer

Report | Print

Sales & Service I have bought 5 Mazdas from Werner over the last 15 years and they have done a wonderful job in not only the sales aspect, but I bring all of the cars I have bought 5 Mazdas from Werner over the last 15 years and they have done a wonderful job in not only the sales aspect, but I bring all of the cars there for service and have never had any issues. My favorite thing is that they wash the cars off after every service! More

by don_spinelli Verified Customer Verified Customer

Report | Print

Zoom Zoom to Werner you won't regret it! In 2 words I would describe our experience with Werner Mazda as , Zoom-zoom"! From the beginning to end of the process they respectfully promptly and In 2 words I would describe our experience with Werner Mazda as , Zoom-zoom"! From the beginning to end of the process they respectfully promptly and directly answered our questions as I felt like we worked through the process together and yet they let us control the wheel. I highly recommend Werner Mazda to all my friends across the boarder. More

Report | Print

Great car buying experience Great buying experience. I bought a 2018 Mazda CX5 and love it! I could have purchased from a local dealer near me in Concord but after reviewing We Great buying experience. I bought a 2018 Mazda CX5 and love it! I could have purchased from a local dealer near me in Concord but after reviewing Werner online, I decided to venture to Manchester and I don't regret it. Werner had exactly what I was looking for at a great price. David Lee was wonderful to work with - I especially liked his thorough knowledge of the car. He also did a great job on the test drive to show me the different features of the car. This little bit of extra attention goes a long way in selling a car. The documentation signing process was quick and easy. Thank you David and everyone at Werner Mazda! More

Report | Print

Greatest buying experince with David Lee David Lee was my sales rep for my second car at Werner Mazda. In simple words ill never go to another dealer again. David answered every questions I h David Lee was my sales rep for my second car at Werner Mazda. In simple words ill never go to another dealer again. David answered every questions I had and was never the type that would chase you. He lets you do your thing and he is there to answer your questions. I referred friends to him and I will continue to do it. More

Report | Print

Great experience I had a great experience at Werner Mazda they make the process very easy and gave me a great value on my trade. I worked with Dave he was very helpfu I had a great experience at Werner Mazda they make the process very easy and gave me a great value on my trade. I worked with Dave he was very helpful and knew everything about the car I was buying. Thanks Dave, Rich and Jay I definitely would recommend this dealership. More

Report | Print

outcome okay, process miserable "2 day old new vehicle major warnings, would not acknowledge." The initial sale went perfect, the salesman, and finance mgr. were very pleasant and h "2 day old new vehicle major warnings, would not acknowledge." The initial sale went perfect, the salesman, and finance mgr. were very pleasant and helpful both before and after. However, the 2nd day of driving. I got Master Warning Error messages, about cruise control problems, and warning about SBS brake/MRCC, also the rain sensing wipers stopped working. I paid over $30K for this vehicle that I only had for a total of 9 days, in which I had to bring it in for service on 3 separate occasions. Here’s the kicker Werner told me they do not know how to fix it, and didn’t think they can fix it, but would keep trying, and wanted me to keep it? Obviously, I didn’t want this lemon of a vehicle and asked for an even exchange. Werner didn’t have the color I bought, my only choice was pay extra for a color that I didn't want or like, or take back the problem car and they will continue to try and find out what’s wrong with it. But here's what really upset me, the insolent tone of voice salesperson Nicholas used while completing the exchange documents. He vehemently expressed how they did me a favor by swapping my defective vehicle, he was very aggressive, argumentative, rude, kept turning it around on me, repeating over and over aga “we are doing you a favor”; when I asked what this favor was he slammed the paperwork down and angrily left the room, would not answer my question. (Also, when I expressed how businesses stand by their products; he replied "they won't take back something that wasn't broken", obviously I would never think of returning a product to a business that was not broken, just another assault on my integrity) I wasn’t asking for anything but what I already paid for to be in perfect working condition. All they had to do was take ownership of selling me a defective product, but instead tried to blame the customer? There were other "Unpleasant" situations that occurred within the 9 days, but it's too detailed to write about. *(note: this rude employee was the only one I encountered. Everyone else at Werner Mazda were pleasant, very courteous, our salesman Jake, Jay in finance, and Rich the GM, they all tried very hard to help, with genuine concern.) More

Report | Print

Werner is a "Must Visit" Dealership David is a friendly, polite, and knowledgeable person who went above and beyond to work out the deal that I wanted. . I was also impressed with the pr David is a friendly, polite, and knowledgeable person who went above and beyond to work out the deal that I wanted. . I was also impressed with the professionalism of the Werner team- no high pressure, annoying people at Werner. Completely satisfied- will visit them first with my wife for her next car. More

Report | Print