Rich Jacobsen
Rich Jacobsen at Arlington Heights Ford

Rich Jacobsen | Page 33

Sales Pro

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

Contact Me
5.0
352 Reviews

Richie is #1...just ask him!

Dealership Experience

42 yrs, 5 mos

Industry Experience

42 yrs, 4 mos

5.0

352 Reviews

Write a Review

352 Reviews of Rich Jacobsen

March 04, 2021

Dealership Rating
Employee Rating

Been going here for new cars/ service ect. for years. Always a top notch job. Parts, tires, accessories all readily available. Waiting always a tolerable amount of time. More

by raytech12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike, Steve, Jerry, Spiros and the rest of the service crew

February 26, 2021

Dealership Rating
Employee Rating

Being the fourth car Ive purchased here should tell you how satisified I am. Service here is always friendly, excellent, and prompt. The entire dealership lives up to my idea of customer service all the w More

by eagleboi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ikram "Ike" Alam

January 21, 2021

Dealership Rating
Employee Rating

Greatest customer service! Everyone was so helpful I couldn’t ask for a better car buying experience. The most honest dealership in the Chicago land area More

by Joeyr1723
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Guido, Jr. , Joe Baez, Tony Guido, Anthony Soto, Frank White

January 05, 2021

Dealership Rating
Employee Rating

Your service was terrible. I waited over 4 hours for any help. You and your organization are pathetic. After buying Ford's exclusively for over 10 years, Hello Chevy. More

by chevy from now on
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Lonnie Catanese , Ryan Flores, Manuel Guerrero, Ryan Livingston

Jan 06, 2021

Arlington Heights Ford responded

Thank you for the review. I'm sorry you had a bad experience and would like to know more about what exactly happened. We take every review seriously and use them as coaching opportunities for our team. Please call me directly on my mobile at (847)812-0038. I look forward to hearing from you. John Guido, Jr. General Manager/Partner Arlington Heights Ford jguidojr@ahford.com

November 22, 2020

Dealership Rating
Employee Rating

Came in to look at cars at Arlington Ford and worked with Rich! He was extremely helpful and took the time to walk us through all our options. If you are buying a car please call Rich. You will not be disapp More

by Nicholas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 19, 2020

Dealership Rating
Employee Rating

My salesman Rich was a superstar. I was looking for three of the same vehicle and he was able to locate them all and pull the deal together quickly! More

by Matt S.
Recommend Dealer
Yes

November 17, 2020

Dealership Rating
Employee Rating

I use to buy trucks for my business from Wisconsin, 150 miles from our location. Arlington heights ford was ale to get me the trucks we needed for less then what we were paying at the other dealer. Super e More

by alexvm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jose Gutierrez , Joe Baez

October 20, 2020

Dealership Rating
Employee Rating

Definitely 5 star service as usual. Told me about 1/2 hour wait to check out the vehicle and I was done in about 20. :) More

by Sue Driggers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood, Mike Waddle, Victor Villanueva , Spiro Dimas, Steve Verhagen, David Villadonga

September 12, 2020

Dealership Rating
Employee Rating

had what I needed and honored their price! just what I wanted. very happy with experience and would go back for next car. got a brand new Ford expedition max... this dealer was one of only in area that ha More

by New NV cargo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Guido, Jr., Victor Villanueva , Joe Baez, Anthony Soto

September 06, 2020

Dealership Rating
Employee Rating

We are happy with the dealership though not every individual was pleasant. We understand that everyone has good days and bad days. We just caught one on a bad day. Overall we are pleased with the More

by Pjstoeck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Baez, John Rodriguez, David Villadonga

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