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Rich Mootz

Overview Reviews (100)

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Rich Mootz

Rich Mootz | Page 8

Service Director

DCH Brunswick Toyota

1504 US-1
North Brunswick, NJ 08902

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rated

100 Reviews

Overview Reviews (100)

Dealership Experience

29 yrs, 5 mos

Industry Experience

46 yrs, 7 mos

not yet
rated

100 Reviews

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Employees need five ratings within 24 months before we can calculate an average rating.

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100 Reviews of Rich Mootz

January 16, 2024

Dealership Rating

Employee Rating

Service is very good & helpful & timely. Since I wait for my car, the wait for my car isn't very long Since I wait for my car, the wait for my car isn't very long More

by MUSHMOUTH1223

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 17, 2024 -

DCH Brunswick Toyota responded

Thank you! Rich and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing DCH Brunswick Toyota. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

January 16, 2024

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Employee Rating

They are very good and very professionally inclined and customer oriented.wull recommend them to friends customer oriented.wull recommend them to friends More

by ajayi

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Scesney, Mike Olson

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Jan 16, 2024 -

DCH Brunswick Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

January 16, 2024

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Employee Rating

Outstanding customer service, staff, support and professionalism. Rich & Lisa are just absolutely great to deal with. Thank you professionalism. Rich & Lisa are just absolutely great to deal with. Thank you More

by gcerdeira3453

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lisa Devivo, Hesh Ismail, Mike Olson

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Jan 16, 2024 -

DCH Brunswick Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Rich and Lisa delivered such a great experience! Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

January 16, 2024

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Employee Rating

They attended me quickly and effectively. I always had a great experience coming to this specific location always. I always had a great experience coming to this specific location always. More

by rivera.rubi17

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Scesney, Mike Olson, Giovanni Mancipe

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Jan 16, 2024 -

DCH Brunswick Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

January 16, 2024

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Very bad waiting 4 hours to get oil change never go back again or recommended anyone again or recommended anyone More

by ESSAKASSIM

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Kevin Scesney, Mike Olson

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Jan 20, 2024 -

DCH Brunswick Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

January 16, 2024

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I called him with my issue, and the dealership took me right away. Everyone was kind and Cardas and took care of all my needs. I’m very happy with this location. right away. Everyone was kind and Cardas and took care of all my needs. I’m very happy with this location. More

by MIKEMAULDIN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Scesney, Mike Olson

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Jan 16, 2024 -

DCH Brunswick Toyota responded

Mike, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

January 16, 2024

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Employee Rating

They’re able to service my car earlier than the appointment I had scheduled. Yay! appointment I had scheduled. Yay! More

by MICTRA98

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Scesney, Mike Olson

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Jan 16, 2024 -

DCH Brunswick Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

January 16, 2024

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Employee Rating

Prices are too high also mechanics find issues where there are none issues many times I’ll go to my local mechanic he told me don’t worry you car is fine there are none issues many times I’ll go to my local mechanic he told me don’t worry you car is fine More

by Nane

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Ryan Kaminiski, Russell Hill, Larry Hart, Mohamed Rizvi, David Alarcon, Hesh Ismail, Adriana Rojas, Kevin Scesney, Andre Stith

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Jan 20, 2024 -

DCH Brunswick Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

December 29, 2023

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Employee Rating

It was easy to setup appointment, the line was short, checkin was quick and summary video were clear. checkin was quick and summary video were clear. More

by link2mkrish

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Kevin Scesney, Mike Olson

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Dec 29, 2023 -

DCH Brunswick Toyota responded

Thanks for sharing your thoughts about your experience with DCH Brunswick Toyota. We appreciate your business and hope to see you again soon! Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

December 27, 2023

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Employee Rating

I cannot speak more highly of DCH Brunswick Toyota! They truly provide an experience unlike any other dealership. Richard Mootz in the Service Department and his staff were extremely helpful in answeri They truly provide an experience unlike any other dealership. Richard Mootz in the Service Department and his staff were extremely helpful in answering any and all of my questions. I felt like my car was in the absolute best care any time I needed their services. I wouldn't take my vehicle any where else! More

by Nicole Rilling

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 28, 2023 -

DCH Brunswick Toyota responded

Nicole, we are very happy to hear that Richard and our service team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com