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Rich Mootz
Rich Mootz at DCH Brunswick Toyota

Rich Mootz | Page 7

Service Director

DCH Brunswick Toyota

1504 US-1
North Brunswick, NJ 08902

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rated
101 Reviews

Dealership Experience

29 yrs, 8 mos

Industry Experience

46 yrs, 10 mos

not yet
rated

101 Reviews

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101 Reviews of Rich Mootz

January 20, 2024

Dealership Rating
Employee Rating

Good service, never offer service that not needed, good customer service, good price for parts. More

by ONGKO7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Scesney, Mike Olson

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Jan 21, 2024

DCH Brunswick Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

January 19, 2024

Dealership Rating
Employee Rating

Dealer employees nice. $2000 to fix a switch-ridiculous. I will buy the part for $150 and have a local garage install it. I hate going to dealer service centers. What a ri More

by taschaffer08904
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin Scesney, Mike Olson

Print
Jan 24, 2024

DCH Brunswick Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

January 18, 2024

Dealership Rating
Employee Rating

The service center was clean and the staff was ver professional. I was impressed with the video reports as well. . More

by RASHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Scesney, Mike Olson

Print
Jan 19, 2024

DCH Brunswick Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

January 17, 2024

Dealership Rating
Employee Rating

Quick and fast service. Never a problem. Always friendly and short wait being processed. Will always use your center More

by JIMG50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Scesney, Mike Olson

Print
Jan 17, 2024

DCH Brunswick Toyota responded

Jim, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

January 17, 2024

Dealership Rating
Employee Rating

Getting the appointment was very easy. The sevice was excellent and prompt. The service staff was courteous and pleasant. Overall was a great experience. More

by SV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Scesney, Mike Olson

Print
Jan 17, 2024

DCH Brunswick Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you for choosing DCH Brunswick Toyota, we look forward to having you as a valued customer for many years to come! Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

January 16, 2024

Dealership Rating
Employee Rating

Kevin was pro-active and took ownership for the issue/concern. The repairs was completed in a very timely manner More

by COMPTONLILDHAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Scesney, Mike Olson

Print
Jan 17, 2024

DCH Brunswick Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kevin met your expectations. Thank you for choosing DCH Brunswick Toyota, we look forward to having you as a valued customer for many years to come! Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

January 16, 2024

Dealership Rating
Employee Rating

They are very friendly and 100% professional in service and attention I recommend it When you want good service visit it More

by Chailyn25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Scesney, Mike Olson , Steven

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Jan 17, 2024

DCH Brunswick Toyota responded

Thanks for sharing about your experience with DCH Brunswick Toyota. We appreciate your business and hope to see you again soon! Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

January 16, 2024

Dealership Rating
Employee Rating

Just had the DC to DC converter done on our 2021 RAV4 prime, took it home and now radio and all of infotainment center is dead. Now have to bring it back again. More

by TOOTHKING1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Jan 20, 2024

DCH Brunswick Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

January 16, 2024

Dealership Rating
Employee Rating

Good service and good people I recommend to who want a service.and very god price More

by MBA3610288
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Scesney, Mike Olson

Print
Jan 17, 2024

DCH Brunswick Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

January 16, 2024

Dealership Rating
Employee Rating

Excellent service. Like very much when service dept. Sends pictures of the work they are doing ! Worry free ! More

by svs1003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mohamed Rizvi, Adriana Rojas, Kevin Scesney, Andre Stith, Mike Olson, Ruben Arcila , Robert "Bob" Belpedio

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Jan 17, 2024

DCH Brunswick Toyota responded

Thanks for sharing your thoughts about your experience with DCH Brunswick Toyota. Bob, Mohamed, and our team appreciate your business and hope to see you again soon! Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

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