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Rich Mootz
Rich Mootz at DCH Brunswick Toyota
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Rich Mootz | Page 7

Service Director

DCH Brunswick Toyota

1504 US-1
North Brunswick, NJ 08902

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4.8
95 Reviews

Dealership Experience

27 yrs, 4 mos

Industry Experience

44 yrs, 6 mos

4.8

95 Reviews

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95 Reviews of Rich Mootz

January 16, 2024

Dealership Rating
Employee Rating

Prices are too high also mechanics find issues where there are none issues many times I’ll go to my local mechanic he told me don’t worry you car is fine More

by Nane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ryan Kaminiski, Russell Hill, Larry Hart, Mohamed Rizvi, David Alarcon, Hesh Ismail, Adriana Rojas, Kevin Scesney, Andre Stith

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Jan 20, 2024

DCH Brunswick Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

January 16, 2024

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Employee Rating

Kevin was pro-active and took ownership for the issue/concern. The repairs was completed in a very timely manner More

by COMPTONLILDHAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Scesney, Mike Olson

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Jan 17, 2024

DCH Brunswick Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kevin met your expectations. Thank you for choosing DCH Brunswick Toyota, we look forward to having you as a valued customer for many years to come! Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

January 16, 2024

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Employee Rating

They’re able to service my car earlier than the appointment I had scheduled. Yay! More

by MICTRA98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Scesney, Mike Olson

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Jan 16, 2024

DCH Brunswick Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

January 16, 2024

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Employee Rating

Try so hard to dig out your money. My new car they ask to do tire alignment and change $170. New car why it needs alignment? More

by EBWILLIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin Scesney, Mike Olson

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Jan 20, 2024

DCH Brunswick Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

January 16, 2024

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Employee Rating

They attended me quickly and effectively. I always had a great experience coming to this specific location always. More

by rivera.rubi17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Scesney, Mike Olson, Giovanni Mancipe

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Jan 16, 2024

DCH Brunswick Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

January 16, 2024

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Employee Rating

Very bad waiting 4 hours to get oil change never go back again or recommended anyone More

by ESSAKASSIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kevin Scesney, Mike Olson

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Jan 20, 2024

DCH Brunswick Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

January 16, 2024

Dealership Rating
Employee Rating

I called him with my issue, and the dealership took me right away. Everyone was kind and Cardas and took care of all my needs. I’m very happy with this location. More

by MIKEMAULDIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Scesney, Mike Olson

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Jan 16, 2024

DCH Brunswick Toyota responded

Mike, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

January 16, 2024

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Employee Rating

They are very good and very professionally inclined and customer oriented.wull recommend them to friends More

by ajayi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Scesney, Mike Olson

Helpful
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Jan 16, 2024

DCH Brunswick Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

January 16, 2024

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Employee Rating

Excellent service. Like very much when service dept. Sends pictures of the work they are doing ! Worry free ! More

by svs1003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert "Bob" Belpedio, Mohamed Rizvi, Adriana Rojas, Kevin Scesney, Andre Stith, Mike Olson, Ruben Arcila

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Jan 17, 2024

DCH Brunswick Toyota responded

Thanks for sharing your thoughts about your experience with DCH Brunswick Toyota. Bob, Mohamed, and our team appreciate your business and hope to see you again soon! Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

January 16, 2024

Dealership Rating
Employee Rating

Good service and good people I recommend to who want a service.and very god price More

by MBA3610288
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Scesney, Mike Olson

Helpful
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Jan 17, 2024

DCH Brunswick Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, David Veary Internet Sales Manager 732-798-2722 dveary@dchusa.com

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