Rich Morelli | Page 3

Thank you service mgr Chris for getting me in ASAP Jarrett Ziemak thank you for your help and info. Been with Hyundai over 16 years Marilyn Jarrett Ziemak thank you for your help and info. Been with Hyundai over 16 years Marilyn More

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I’ve been coming to Crown Hyundai since I moved to the Gulf Coast during the summer of 2018. I’ve had a couple of different service advisors, but none like Ryan Murray! He was very attentive and sensiti Gulf Coast during the summer of 2018. I’ve had a couple of different service advisors, but none like Ryan Murray! He was very attentive and sensitive to my needs, as well as my tight budget. His approachable and down-to- earth personality was refreshing and he made it very easy for me to understand what my service options were. He remained in contact with me throughout the day and made me aware that I was, in fact, in need of some new brakes and we proceeded with the service. I trusted his experience and knowledge and above that, his genuine concern for my safety. He even took it upon himself to score me a coupon for a little discount for the breaks. I’ve grown up in the customer service world all my life and pride myself on the service I provide to my patients at my day job, as well as the customer service I provide to my customers at my evening job, so I’m fully aware of what to look for and what to expect when I bring my car in for service. Being a female that is not 100% knowledgeable in the automotive world, it’s very common to be taken advantage in these types of scenarios, however, Ryan Murray made sure that he walked me through the process making sure I was only getting what I needed at the time. After I picked up my car, of course, I made a quick visit to his desk where I graciously thanked him and that’s when he made sure I had his direct number, should I have any issues with the recent service or further questions about any future issues or questions. Before I left the dealership, I made sure to stop by the service manager’s office and proceeded to give Chris a top- notch verbal review of the above and beyond service I’d received from Ryan. Chris was very pleased to hear the good report I delivered about Ryan. I now know that I have someone I can trust to help me without up-selling me services or products that I don’t need and takes care of the issue(s) at hand. I left comfortably satisfied and relieved with Ryan’s attention and care where it pertained to me and my car. When it’s time for my next service, I will be looking forward to seeing Ryan again! Quite honestly, he set the customer service bar so high, that Ryan’s customer service should be the standard by which all automotive service staff should be held to! Dina H. 2016 Hyundai Velsoter Turbo More

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Olivier Celestin went above and beyond during my recent service visit to make sure everything I wanted was done. All around pleasant experience and will return for scheduled service. service visit to make sure everything I wanted was done. All around pleasant experience and will return for scheduled service. More

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We have been with Crown Hyundai since 2009. The Service Department has provided excellent service in a very efficient and expeditious manner. We recommend them highly! Department has provided excellent service in a very efficient and expeditious manner. We recommend them highly! More

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Tomm Burkart and Chris the service manager were both extremely helpful. I have always had positive experiences at Crown Hyundai and this last visit was no exception! extremely helpful. I have always had positive experiences at Crown Hyundai and this last visit was no exception! More

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Apparently the Service Dept. is understaffed, among other problems. A scheduIed appointment for an oil change took over 2 hours. The waiting room was full of other people in the same boat; everyone was unh problems. A scheduIed appointment for an oil change took over 2 hours. The waiting room was full of other people in the same boat; everyone was unhappy. This is not how you show respect for your valued customers. The management is to blame. I see no reason to buy my next new car at Crown. More

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I have went to the dealership once in the pass 4 years ago we were on the lot and no one came to greet us . Today we went to the store was outside looking at cars for 10 minutes and no one came out to gre ago we were on the lot and no one came to greet us . Today we went to the store was outside looking at cars for 10 minutes and no one came out to greet us. I went inside to see 7 men sitting around. I do believe it was the color of my skin we are having to drive to a store in Brandon now to purchase our new Genesis. Shame on this store More

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Tyler Silver responded to my email almost immediately with the vehicle and price within my budget He called me and we setup a time to see the vehicle, test drive it and had all the paperwork ready to go. with the vehicle and price within my budget He called me and we setup a time to see the vehicle, test drive it and had all the paperwork ready to go. Five stars for this responsiveness and no long dragged out negotiations. More

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I have used Crown Hyundai's Service Department for all of my oil changes and other issues since I bought my Santa Fe in 2010. I have always been happy with the service I've received from them. Ryan Murray my oil changes and other issues since I bought my Santa Fe in 2010. I have always been happy with the service I've received from them. Ryan Murray is my new go-to associate and I'm very happy with his attention to my problem. I know I will always get excellent service there and would never consider going anywhere else, especially since I've had terrible service from other companies in the past. I highly recommend Crown Hyundai's Service Department to receive the best care for your Hyundai More

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Great service. In and out quickly. Chris Sanborn service manager answered all my concerns and questions. Would recommend Crown Hyundai for sales and service. Friendly staff manager answered all my concerns and questions. Would recommend Crown Hyundai for sales and service. Friendly staff More

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