Rich Schepler | Page 11

I was very happy with my purchase of the new Genesis GV80 vehicle and I would recommend Rich and the entire staff at Luther Blommington Genesis. vehicle and I would recommend Rich and the entire staff at Luther Blommington Genesis. More

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RIch was great to work with! He was not pushy at all, straight to the point, and made the whole process easy. We traded in our car and brought in our own financing and it was the fastest transaction I'v straight to the point, and made the whole process easy. We traded in our car and brought in our own financing and it was the fastest transaction I've had which I appreciate. I'd definitely come buy another car with Rich and the finance guy Lucas were the best! If anyone is in the market for a Hyundai I'll be sending them to Rich at Bloomington! I wish I would have gotten more for my trade in, but it was fairly comparable to other dealers. Since the car wasn't a Hyundai we didn't get as much. The gentleman evaluating my car didn't talk to me which I thought was kind of strange compared to the other dealerships I took it to. He wasn't my main person I worked with though. Rich and Lucas get high marks. More

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Rich and Luis were easy to work with and very knowledge. They made the car buying experience enjoyable. I wouldn’t hesitate to work with Luther Bloomington Hyundai for my next vehicle position. Thank you! They made the car buying experience enjoyable. I wouldn’t hesitate to work with Luther Bloomington Hyundai for my next vehicle position. Thank you! More

by VINCE26 Verified Customer Verified Customer

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Service was excellent. Went above and beyond to help. Would recommend for your next vehicle purchase. Would recommend for your next vehicle purchase. More

by ddjohnson12 Verified Customer Verified Customer

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My salesman Rich Scheller went over and above I was having with Android auto. Thanks Rich. I absolutely love this truck. having with Android auto. Thanks Rich. I absolutely love this truck. More

by BIGJIMMPLS Verified Customer Verified Customer

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Great buying experience. I highly recommend this dealership. The people in sales are laid back, honest, and very professional. I wish every dealership treated customers this way. Thanks again to bot dealership. The people in sales are laid back, honest, and very professional. I wish every dealership treated customers this way. Thanks again to both Ben and Rich. More

by BEASLEY15 Verified Customer Verified Customer

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I was lied to about the Corrosion on the dark chrome trim. I was told by Rich and others in the dealership that it was no big deal I just needed to bring it back in and they will fix it (Luther Hyundai trim. I was told by Rich and others in the dealership that it was no big deal I just needed to bring it back in and they will fix it (Luther Hyundai). I worked on this the better part of a month. When they finally got me in they did fix couple of issues. I noticed right away that The trim looked almost worse than it did when I brought it there. There is no communication between sales, service, finance. Before I brought it to the dealership I had a bad experience trying to get answers for the vehicle. No one had a straight answer for anything. I received a call from a lady, her name started with a C. She said that the scratches on the interior of the Front driver side window will not be covered. She said it was on me because there must’ve been “pebbles” in the door. It was cleaned off with just Windex at the end. I was told by Brian, a supposed manager That they would do nothing about the trim. After I went into the managers office and tried to tell them there was a service bulletin and It need to be fixed. Brian then got the car and pulled it up to the dealership by backing it up 50% in the handicap parking spot. I am handicap, this made me very upset. I raise my voice and use the F word and he seemed like it was nothing of a issue. I wish I could attach the pictures. I then tried to have him look at the trim again and explain to me what should be next. He said I should Buy some sort of compound and fix it myself. This is all about the dark chrome trim at this point, and then we got into an argument over what should and shouldn’t be covered. He was agitated and told me “ I’m done with you“ with a very interesting hand Gesture. Mary (regional) Called and said there is a service bulletin and it should be fixed.Rich in the managers will not return my phone calls. I don’t deal well with people that lied to my face and refuse to do what should be done. This is the only dealership I’ve had trouble with. Corporate told me it should’ve been covered, they have no idea why they would refuse covering it. I have an appointment set up at a different dealership and all of the trim is on order. Hopefully just a bad egg for Hyundai and Genesis owners. I can now immensely enjoy my G 70 launch edition. Over and out. More

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They made purchasing a new car very easy. The workers are professional, easy to work with, and very friendly. professional, easy to work with, and very friendly. More

by thomasdenise93 Verified Customer Verified Customer

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The vehicles we looked at were actually clean inside. Rich was a great salesperson. He listened to our needs and found a vehicle for us that we hadn't considered. All staff were very fiendly and helpf Rich was a great salesperson. He listened to our needs and found a vehicle for us that we hadn't considered. All staff were very fiendly and helpful and service was promp. More

by Gcseymour245 Verified Customer Verified Customer

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Our experience was a little unique because we had a good idea what we were looking for and that car was within 20 feet of us when we walked in the door. Rich, our salesman, was very friendly and helpful. He idea what we were looking for and that car was within 20 feet of us when we walked in the door. Rich, our salesman, was very friendly and helpful. He did a great job of helping two computer challenged buyers get our background info in order and ready to close the deal. Rich spent at least an hour when I picked up the car explaining the workings of my new Santa Fe. Good experience. More

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