Rich Schepler | Page 13

My 2021 Hyundai Elantra was towed to this dealership on June 1 as it had leaked anti freeze all over my garage . Yesterday I received a call the part ordered for my car was in & I should call for appointme June 1 as it had leaked anti freeze all over my garage . Yesterday I received a call the part ordered for my car was in & I should call for appointment ! I have checked for 2 days & it is not there ! I NEED a loaner car but no such luck . Wonder if I were a male that would make a difference ? Or younger ? Had my car there on May 17 as it was leaking antifreeze & they replaced the coolant temp sensor seal . I have NEVER had such poor service on my life ! I am very concerned about the problems with this new car . I don’t have many miles on it …believe it is less than 200 . I definitely am sorry I purchased it even though I really like the styling . I paid for the vehicle which was a big mistake . I even talked with the Sales Manager yesterday because I really need a car & I have been more than patient . Who knew after purchasing a new car I would be confined to home because my car is in the shop again ! I purchased the car on April 30th . With all the competition there is in the car business I am shocked at the treatment I have received . More

by SHARONGRINNELL Verified Customer Verified Customer

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Had very quick response times while I was looking for my car and was able to hold the keys and guarantee me the car since I could not get there before 6. Made it a very easy and quick process. car and was able to hold the keys and guarantee me the car since I could not get there before 6. Made it a very easy and quick process. More

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I had a good experience during a very busy time in a pandemic and was able to get the my GV80 in a few days. pandemic and was able to get the my GV80 in a few days. More

by DAN.ORLOPP Verified Customer Verified Customer

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Rich worked with his manager to provide a great deal on a new lease. Ben provided great service and was very communicative to finish the deal. Romelo was incredibly friendly and efficient during the financin new lease. Ben provided great service and was very communicative to finish the deal. Romelo was incredibly friendly and efficient during the financing process. More

by NEVIN023 Verified Customer Verified Customer

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Rich was great! He was very knowledgeable and kind. He did not pressure me in to anything and was able to answer all my questions did not pressure me in to anything and was able to answer all my questions More

by EKIVO8301 Verified Customer Verified Customer

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Sales person was very personable. Everyone was very friendly. Comfortable waiting room. COVID friendly. Answered all our questions. Finance person was easy to work with and very friendly. friendly. Comfortable waiting room. COVID friendly. Answered all our questions. Finance person was easy to work with and very friendly. More

by boesenbdd Verified Customer Verified Customer

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Like the dealership but could have been a little bit better with communication of our car delivery. Overall, would go back again and would refer a friend. better with communication of our car delivery. Overall, would go back again and would refer a friend. More

by SLC5468 Verified Customer Verified Customer

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Excellent service! My husband and I could not have been happier with the staff and process of purchasing a new car. Rich and Boston Mike were an absolute great team to work with. happier with the staff and process of purchasing a new car. Rich and Boston Mike were an absolute great team to work with. More

by SCHROEEA Verified Customer Verified Customer

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I purchased a 2021 Santa Fe from Rudy Luther Bloomington and loved the experience! They were very helpful through the Costco pricing process. Rich was very good answering my questions both in person and ove and loved the experience! They were very helpful through the Costco pricing process. Rich was very good answering my questions both in person and over text. More

by JDSTEW414 Verified Customer Verified Customer

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Worst part was dealing with GM Alex Irlin who pretty much was riding my new purchased vehicle from day to day work and had to remove his junk from the cargo. He was so arrogant and told me this vehicle has b was riding my new purchased vehicle from day to day work and had to remove his junk from the cargo. He was so arrogant and told me this vehicle has been show number of times throughout the day but would someone put his junk and ride this car from home to work if aforementioned was true? He lost all the credits. If you want to get Hyundai or Genesis get it from other hyundai not the Bloomington. More

by heaby0322 Verified Customer Verified Customer

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