Rich Wilson

I am very happy with Fred Martin Nissan service department Jim Phillips was great answering my questions and what exactly was going to be done He was very professional and courteous!!! department Jim Phillips was great answering my questions and what exactly was going to be done He was very professional and courteous!!! More

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Great customer service. Service advisor was friendly and helpful. Service was performed in a fair amount of time. Service advisor was friendly and helpful. Service was performed in a fair amount of time. More

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Friendly and understanding. Joe made a very trying situation tolerable and successful. Very good service. Joe made a very trying situation tolerable and successful. Very good service. More

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Had a problem when out of town. They worked me in the next day and fixed the issue. They worked me in the next day and fixed the issue. More

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I was meet with competent and courteous service. They expedited.my repair in a timely fashion. They expedited.my repair in a timely fashion. More

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Each visit to Fred Martin Nissan has always resulted in a positive experience. They consistently put the needs of the customer first by keeping them informed at every step of the process. Customers are pla positive experience. They consistently put the needs of the customer first by keeping them informed at every step of the process. Customers are placed at ease the minute they walk in the door. More

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They are very generous and respectful. My needs are always met when I go there. Such an awesome place. My needs are always met when I go there. Such an awesome place. More

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Pat in service is very rude! Called to check status on a vehicle in for service and was told my advisor Rich was out but he would look into it for me. Told me they were waiting o Called to check status on a vehicle in for service and was told my advisor Rich was out but he would look into it for me. Told me they were waiting on parts ( after being told the day before part was in stock) and couldn't give me an ETA. Spoke with someone in parts who told me part was in fact in stock and he would get with service to find out a status for me and call me back. Never received a call back. So 4 hours later I call back to see if there was any kind of update. Pat answers the phone again, before I even finish talking he rudely interrupts and says let me send you to Rich. Rich was less than pleasant talking to as well. All he could tell me was it might be finished by EOD. As a former service writer I found this to be very rude and unprofessional! I was appalled by the way they handled everything. From the time of write up through the whole process. Would not recommend! More

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I have a nice and very professional service today, thank you to Richard for his nice work . you to Richard for his nice work . More

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The service was great, and the technician was friendly They were timely and attentive. Would recommend to my friends. They were timely and attentive. Would recommend to my friends. More

by Dotenshi Verified Customer Verified Customer

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