Rich Wilson | Page 3

Rich was the best. Through my situation, he was patient and super helpful. Thank you! and super helpful. Thank you! More

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I worked with Rich Wilson, who is the best salesperson ever! He valued my time, and responded quickly to questions about my special order. He is a pleasure to work with, and I am waiting on his call to te ever! He valued my time, and responded quickly to questions about my special order. He is a pleasure to work with, and I am waiting on his call to tell me my truck has been built. So far, he has made the normally tedious job of purchasing a new vehicle almost painless. More

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I would fire 2 of the 4 who i met. This begins with Jimmy. Jimmy tolerates, maybe encourages incompetence and Chaos. My first contact was with Evelyn over the phone she said, "the deposit is $500.00 Jimmy. Jimmy tolerates, maybe encourages incompetence and Chaos. My first contact was with Evelyn over the phone she said, "the deposit is $500.00 and you will get it back if you don't actually buy the Maverick." Fire Jeremy Tally. I called Jeremy Tally after Evelyn told me that i had to go to the store to actually place my order. Keep Evelyn A friend of mine at the Lincoln store told me that he would tell Jeremy that i am a high roller who has bought maybe 20 vehicles from Fair Oaks. Jeremy, "Who are you?". I went to the store. Jeremy was busy. I was vectored to Rich Wilson. Keep Rich. Rich needs more training but he is smart and personable and thoughtful. Rich told me that the deposit would be $1000.00. I told him that Ethyl said $500.00. Rich conferred with Jeremy and came back saying ok, $500.00. Then Rich showed me the agreement. It said that "the deposit is not refundable." I protested and Rich had Jeremy come to the table. I told Jeremy what Evelyn told me about the deposit being refundable. With fire in his eyes, Jeremy says, "This will cost Evelyn her job". I said, "Jeremy I am not feeling good about this". he crossed out the clause. Definitely fire Jeremy Tally. A couple of days later my wife was phoned by another sales person. I don't remember his name. But, i had never given my wifes cell phone to any Ford person. He told her that I needed to go to the store to review the order. Rich Wilson had skipped this part of the process and giving me a copy of the order. I don't blame this on Rich. It seems to me that Jimmy tolerates a hostile work environment that intimidates smart people like Rich. Evelyn should not be intimidated. In the middle of this fiasco I contacted the Ford XPlan people. I was told that that the deposit amount is up to the dealer but that Ford policy is to refund the deposit. Clearly jimmy is violating this policy. More

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My salesman did an great job answering all of the questions I had on a Lincoln Navigator I was looking at. I had a great experience. questions I had on a Lincoln Navigator I was looking at. I had a great experience. More

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Rich was absolutely wonderful helping me out this weekend on my search for a vehicle. Sadly we couldn't make a deal because of another one of the workers there having a really bad attitude during the sale. I on my search for a vehicle. Sadly we couldn't make a deal because of another one of the workers there having a really bad attitude during the sale. I would recommend anyone work with Rich if they are looking to find a great, beautiful car for a budget. More

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I WOULD LIKE TO THANK RICHARD WILSON FOR HIS PROFESSIONALISM IN HELPING ME LOOK FOR A USED CAR. I WILL BE BACK TO PURCHASE A VEHICLE. PROFESSIONALISM IN HELPING ME LOOK FOR A USED CAR. I WILL BE BACK TO PURCHASE A VEHICLE. More

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Rich was very helpful and extremely professional. He was very upfront and honest about everything. We even started talking about sports and our families. I would definitely recommend him to anybody looking very upfront and honest about everything. We even started talking about sports and our families. I would definitely recommend him to anybody looking to purchase a new vehicle. More

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Rich, was awesome to work with. Very friendly and knowledgeable. Thank you Rich outstanding customer service. i be will refer my friends and family. Pam knowledgeable. Thank you Rich outstanding customer service. i be will refer my friends and family. Pam More

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Great friendly customer service. They have a wide selection of new and used vehicles to choose from. A nice clean safe environment forvyour shopping experience. selection of new and used vehicles to choose from. A nice clean safe environment forvyour shopping experience. More

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Rich is awesome. Not pleased with the rest of the staff, but I gave the dealership a 5 star only because of Rich. He is fantastic and I highly recommend him. but I gave the dealership a 5 star only because of Rich. He is fantastic and I highly recommend him. More

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