Rich Wilson | Page 2

I was very impressed with the steadfastness my sales rep Rich Wilson worked in making this purchase happen. I feel that he was determined to help my wife and achieve our goal and that was to purchase a new Rich Wilson worked in making this purchase happen. I feel that he was determined to help my wife and achieve our goal and that was to purchase a new Ford Explorer 2022. A huge thanks for his efforts. Mr and Ms Robinson More

Helpful 0

Report | Print

Sales rep Rich Wilson was very polite and patient. I highly recommend him! He made sure he followed up with me on all matters. highly recommend him! He made sure he followed up with me on all matters. More

Helpful 0

Report | Print

Rich was super fantastic ! We were looking for a good trade-in value for our Ford Explorer. He helped us not only find the right vehicle which met our expectations but also worked the right sales numbers trade-in value for our Ford Explorer. He helped us not only find the right vehicle which met our expectations but also worked the right sales numbers. Rich worked very hard and helped us get closer to the deal sacrificing his lunch time treating customers as a very high priority. His professional, impartial and courtesy approach towards satisfying the customers is an excellent quality. We very highly recommend Rich and Fair Oaks for any fellow customers looking for good car deals and the best customer satisfaction in town. More

Helpful 0

Report | Print

Rich was absolutely fantastic! We were on a real time crunch to get the deal done and Rich worked very hard to make sure we found the right car…and were out the door quickly. His professionalism and cour crunch to get the deal done and Rich worked very hard to make sure we found the right car…and were out the door quickly. His professionalism and courtesy to us were top notch. Highly recommend Rich and Fair Oaks! More

Helpful 0

Report | Print

I was greeted upon arrival by a sales person named Rich Wilson. He was friendly and not pushy. He gave me my space and answered all of my questions honestly. Wilson. He was friendly and not pushy. He gave me my space and answered all of my questions honestly. More

Helpful 0

Report | Print

AWSOME dealership, above AWSOME employees. No pressure sales. My wife and I felt like a guest not a sale number. They were very accommodating with the whole process. Rich was our sales guy. He’s very down sales. My wife and I felt like a guest not a sale number. They were very accommodating with the whole process. Rich was our sales guy. He’s very down to earth, personable and very knowledgeable about the vehicles they sell. More

Helpful 0

Report | Print

Rich was the best. Through my situation, he was patient and super helpful. Thank you! and super helpful. Thank you! More

Helpful 0

Report | Print

Rich was an amazing gentleman to work with kind and straightforward just how all dealerships should operate!!! He is a great salesperson to go with when you come here! straightforward just how all dealerships should operate!!! He is a great salesperson to go with when you come here! More

Helpful 0

Report | Print

I worked with Rich Wilson, who is the best salesperson ever! He valued my time, and responded quickly to questions about my special order. He is a pleasure to work with, and I am waiting on his call to te ever! He valued my time, and responded quickly to questions about my special order. He is a pleasure to work with, and I am waiting on his call to tell me my truck has been built. So far, he has made the normally tedious job of purchasing a new vehicle almost painless. More

Helpful 0

Report | Print

I would fire 2 of the 4 who i met. This begins with Jimmy. Jimmy tolerates, maybe encourages incompetence and Chaos. My first contact was with Evelyn over the phone she said, "the deposit is $500.00 Jimmy. Jimmy tolerates, maybe encourages incompetence and Chaos. My first contact was with Evelyn over the phone she said, "the deposit is $500.00 and you will get it back if you don't actually buy the Maverick." Fire Jeremy Tally. I called Jeremy Tally after Evelyn told me that i had to go to the store to actually place my order. Keep Evelyn A friend of mine at the Lincoln store told me that he would tell Jeremy that i am a high roller who has bought maybe 20 vehicles from Fair Oaks. Jeremy, "Who are you?". I went to the store. Jeremy was busy. I was vectored to Rich Wilson. Keep Rich. Rich needs more training but he is smart and personable and thoughtful. Rich told me that the deposit would be $1000.00. I told him that Ethyl said $500.00. Rich conferred with Jeremy and came back saying ok, $500.00. Then Rich showed me the agreement. It said that "the deposit is not refundable." I protested and Rich had Jeremy come to the table. I told Jeremy what Evelyn told me about the deposit being refundable. With fire in his eyes, Jeremy says, "This will cost Evelyn her job". I said, "Jeremy I am not feeling good about this". he crossed out the clause. Definitely fire Jeremy Tally. A couple of days later my wife was phoned by another sales person. I don't remember his name. But, i had never given my wifes cell phone to any Ford person. He told her that I needed to go to the store to review the order. Rich Wilson had skipped this part of the process and giving me a copy of the order. I don't blame this on Rich. It seems to me that Jimmy tolerates a hostile work environment that intimidates smart people like Rich. Evelyn should not be intimidated. In the middle of this fiasco I contacted the Ford XPlan people. I was told that that the deposit amount is up to the dealer but that Ford policy is to refund the deposit. Clearly jimmy is violating this policy. More

Helpful 2

Report | Print