Richard Alessi | Page 7

Always customer first!!!!! The car service department has done a great job on my car. Also they do remind the customer of any car troubles that might develop in the near future. The car service department has done a great job on my car. Also they do remind the customer of any car troubles that might develop in the near future. And lastly, the service crew are always helpful and making sure that customers are attended too. More

by RONYRONY7 Verified Customer Verified Customer

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Scam artists Went in for basic check and called next day there was 3,600+ in repairs. I paid $135 for a diagnostic test and wasn’t given the error codes. This does Went in for basic check and called next day there was 3,600+ in repairs. I paid $135 for a diagnostic test and wasn’t given the error codes. This doesn’t include the rental I needed. I knew the were full of it and took it to two other shops and both confirmed the same thing. I then showed them Woburn paperwork and everything was checked they reported needed immediate attention had zero issues. My $3,600+ cost me $243 dollars. I purchased 3 cars from them and definitely that will be it. More

by I was born at night but not last night Verified Customer Verified Customer

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HORRIBLE SERVICE!!!!! To put in perspective my family and I have bought five cars from Woburn Toyota since 2008 because Hany, the salesman, was recommended by my boss. Han To put in perspective my family and I have bought five cars from Woburn Toyota since 2008 because Hany, the salesman, was recommended by my boss. Hany was and has always been great. Now to the service department. HORRIBLE, HORRIBLE, HORRIBLE. Like others on Yelp, kept giving them the benefit of the doubt for mistakes that go back years. First, went in for oil change on a pre-paid plan. Told they didn't have in the system, needed to demand manger who found it. Same time technician knocked something off engine during the inspection. Had to go back to have it fixed. Multiple times on tire rotations they forget to put the stem caps back on. Most recently went back to get 25000 service under Toyota Care plan, told I was over mileage (27K). Counter person was rude and when I asked for mgr. stated "I'm in charge here" Went to main building and found the Used Car Manager who intervened on my behalf. While waiting overheard service rep yell at an older woman when she asked to have her check engine light checked as part of her appointment. He stated it was a Sunday and they were short staffed. Hopefully the check engine wasn't a safety issue. Service completed and told I had a nail in my tire, interesting coincidence. Sent email to Rick Alessi, the Director of "Fixed Operations" no response. Today, my wife took my car to a AAA approved repair shop for the oil change and found that Woburn damaged my car while doing the previous oil change. For your sake believe the multiple 1 star reviews and STAY AWAY FROM WOBURN TOYOTA!!!!! More

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To the rescue. While changing my spark plugs, I separated the rubber boot inside sleeve without knowing it. I couldn't get the spark plug out then. So I called W While changing my spark plugs, I separated the rubber boot inside sleeve without knowing it. I couldn't get the spark plug out then. So I called Woburn Toyota, set up an immediate appointment on a Friday !!! and I was soon ok and back on the road again. More

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Fantastic service The fantastic guality of service and service personel is the reason I would never consider going anywhere else. The quality of service continues on no The fantastic guality of service and service personel is the reason I would never consider going anywhere else. The quality of service continues on no matter what chaos, construction or otherwise, is happening. Great product and great people! More

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excellant service I bring my toyota vehicles in several times a year for oil changes, tire rotations, and regularly scheduled service. Scheduling appointments online i I bring my toyota vehicles in several times a year for oil changes, tire rotations, and regularly scheduled service. Scheduling appointments online is easy and the service is done quickly. More

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Service with a smile I have been going to Woburn Toyota for over sixteen years and have received excellent and courteous service. I was so impressed that I bought my last I have been going to Woburn Toyota for over sixteen years and have received excellent and courteous service. I was so impressed that I bought my last car there as well. Their service department is top notch and theirapproximations for the time it will take for your service are always accurate. More

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Best Toyota Service in eastern MA. I found the service to be complete and done in the time specified by the service technician. I would recommend Woburn Toyota to a relative or friend w I found the service to be complete and done in the time specified by the service technician. I would recommend Woburn Toyota to a relative or friend without hesitation. More

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oil change I have been coming to this dealer for 10 years. They always do a great job. The staff is friendly and knowledgeable. I would recommend this location t I have been coming to this dealer for 10 years. They always do a great job. The staff is friendly and knowledgeable. I would recommend this location to anyone. More

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the lease process is terrible. The customer service is terrible, you can leave a message 2 week on daily basis but no one will back to you. You must ask everything, no one will up The customer service is terrible, you can leave a message 2 week on daily basis but no one will back to you. You must ask everything, no one will update you about case status. The sale person can promise you everything but actually you will get nothing. My suggestion doesn't leave the office until you will get all document, verify everything with Global Toyota Finance. If you will leave the office without close everything by phone it will take a month and you still will need to come to the office. More

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