Richard Alicea

It’s was good working with the sells person Richard Alicea and at the end I got a car of my choice Alicea and at the end I got a car of my choice More

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Horrible. Gave a quote on a Tundra. Confirmed appointment after 8 the night before. Arrived on time for the appt. and found out they sold the truck the night b Gave a quote on a Tundra. Confirmed appointment after 8 the night before. Arrived on time for the appt. and found out they sold the truck the night before out from under us. Spent 4 hours trying to get us to purchase a color we didn’t want, they weren’t honoring the quote and kept producing numbers for the vehicle we didn’t want. Kept asking to have Catonsville send over a truck matching the original one we received the quote on and they ignored our requests forcing us to drive further to Heritage Toyota Catonsville to get the truck we wanted. Hopefully they have better customer service in Catonsville. More

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William Butler is an extremely pleasant person to work with. Adds a real personal touch to the sale! with. Adds a real personal touch to the sale! More

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Nice responsive dealership. Unfortunately no inventory is available to test drive. We are looking for Grand Highlander hybrid Unfortunately no inventory is available to test drive. We are looking for Grand Highlander hybrid More

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Purchased a used vehicle through this dealer. While looking through their inventory, they showed a used car we really liked to see, the dealership bent over backwards to get us the car from 2 hou While looking through their inventory, they showed a used car we really liked to see, the dealership bent over backwards to get us the car from 2 hours away, same day and we were able to test drive it, and they were upfront with the car. Very transparent to the natural concerns of purchasing a used vehicle, and offered inspections and it made the process very easy. More

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