Richard Breaud | Page 65

Unheard of treasure I had never heard of Cowboy Toyota before until an acquaintance, Jan, mentioned she worked there. I knew I would be in the market to buy a car soon a I had never heard of Cowboy Toyota before until an acquaintance, Jan, mentioned she worked there. I knew I would be in the market to buy a car soon and she gave me some good advice re her car buying experiences. Most in my family have been either Honda or Toyota buyers; my last car was a Honda which lasted me 14 years and still running. I did my research with Consumer Reports and knew I would either get another Honda, but also was interested in a Toyota Highlander. Art Tillman was the first person to reach out to me from an internet search. He stayed late one night to work out all the details with me to get me into a Highlander, even though my credit was rough. He and the finance manager worked a miracle for me and got me into a Highlander. (I would have been fine going back to Honda). From that day forward, I have had nothing but good experiences with Cowboy Toyota. Being with someone new, I have been leery, but they keep me happy with the great service and genuine courtesy I always get from them. Art got me my sunroof as promised - still no problems. A few months after I bought my car, I had a minor problem with my steering column, the service manager took care of it right away and kept me in my loaner until the problem was totally fixed. I love that I can have them pick up my car and leave me a loaner and reverse when my car is ready. Who does that? That is huge for me since I have a very busy schedule and being a single mom - just can't be without a car. The service department is the best. I brought one other minor overlook to their attention and they jumped on it right away. No one is perfect, but Cowboy Toyota strives to always be the best at what they do - and always make it come out right. Crystal and Oscar are always so courteous to me. That goes a long way. I got the SUV I wanted, I got the payments I wanted, I got the accessories I wanted, I got the unmatched service I wanted and deserve. I am one happy customer. Keep it up Cowboy Toyota!!!! More

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Purchased a new Toyota Camry From beginning to end, Art Tillman did what he said he was going to do. There were no car selling games to deal with. Art was a pleasure to work wit From beginning to end, Art Tillman did what he said he was going to do. There were no car selling games to deal with. Art was a pleasure to work with. He helped us understand the differences between a hybrid and gas engine and which would be right for us. Once that choice was made, he worked with us to find the car that best met our wish list. Overall, a great car buying experience. More

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Our Salesperson was Excellent! If you to Cowboy Toyota, be sure to ask for Karen Schlatterer! Karen was a great salesperson to work with when we bought our Rav 4. She was profession If you to Cowboy Toyota, be sure to ask for Karen Schlatterer! Karen was a great salesperson to work with when we bought our Rav 4. She was professional and knowledgeable about the cars she sells. We first contacted Cowboy Toyota through the Internet about purchasing a new car. Karen sent us the requested information within minutes and then followed up with a personal phone call shortly after to ask us exactly what we wanted in a Toyota. When we arrived for our appointment, she was ready and waiting for us. Karen answered our questions patiently. The next day Karen called to ask how we liked our new car. We have already recommended Cowboy Toyota as a place to go for a new car to family and friends! PS Kudos to Richard in finance too! He did a great job with the financing aspect. More

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Ask for Karen!!! We recently bought a Toyota Highlander from Cowboy Toyota. After much internet research about cars & dealerships, we located several possible vehicle We recently bought a Toyota Highlander from Cowboy Toyota. After much internet research about cars & dealerships, we located several possible vehicles and decided to start by sending Karen an e-mail after reading many positive reviews. Very quickly, she called us and our buying process began. A no-nonsense good price was agreed to quickly by phone on the vehicle we were interested in. We then visited the dealership to meet with Karen, see the car, and ask all of our questions. Karen was great. After all was settled she helped us also negotiate our trade-in, then we met with Richard in Finance who was also very pleasant to work with. Karen was very pleasant, professional, and attentive to detail. We would definitely recommend buying a car at Cowboy Toyota--ask for Karen! More

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Rodney Houston is the sales person to see for a new car! This was the quickest, most enjoyable experience that I have ever had in buying a new car. I got the Tacoma for the price I wanted with little, "back This was the quickest, most enjoyable experience that I have ever had in buying a new car. I got the Tacoma for the price I wanted with little, "back and forth," and would recommend coming to this dealership in the future. Be sure to ask for Rodney Houston. He was the most easy-going guy and I never felt pressured into anything. Richard Breaud took over on the finance side of things and had everything ready and easy for us when we got there. Everyone we talked to had a nice easy no hasstle approach and a very relaxed laid back feel. It sure made the necessary evil of buying a car a fun experience. More

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Great Toyota Dealership! When figuring out a new car to purchase, my wife and I know that Toyota was high on the list. We initially talked to Ray Berard, and we knew that we When figuring out a new car to purchase, my wife and I know that Toyota was high on the list. We initially talked to Ray Berard, and we knew that we had to at least give the dealership a try. And after purchasing our Camry, we are so pleased that we did! We had the pleasure of working with Scott Henderson who took the time to ensure that our purchase would give us a comfortable feeling when driving off the lot. He explained all of the features in great detail and answered all of our questions. Scott and his staff went above and beyond in trying to broker a deal that left us both feeling great about our car purchase! In all, this is one of the best dealerships in the Metroplex! More

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Superb customer service and easiest transaction!! Fate had me meet Karen Schlatterer! An internet inquiry put me in touch with her as well as several other local Toyota dealerships. She was the one Fate had me meet Karen Schlatterer! An internet inquiry put me in touch with her as well as several other local Toyota dealerships. She was the one that called me first but that wasn't the reason I chose to work with her. After my first phone call with her, it was obvious she was not the typical sales person. She was really listening to what I needed, followed through on everything she said and went above and beyond to get information for me. It took several weeks from the first time I spoke to Karen for me to buy a car and not once did I feel as though she was pushy or selling me. I really trusted her and believed she was doing right by me. She found me the exact Highlander I wanted with options I wanted and I am thrilled to be driving my new care. I would definitely recommend Karen... in fact I already have. I also worked with Richard Breaud in Finance. He was very helpful, patient and answered all my questions. He even called me back a couple days later to let me know he was able to lower my interest rate. Now that was awesome news!!! More

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Quick and easy purchase Worked with Karen on buying a Camry for driving back and forth to work. My initial inquiry was from the Cowboy Toyota website she emailed me within a Worked with Karen on buying a Camry for driving back and forth to work. My initial inquiry was from the Cowboy Toyota website she emailed me within an hour. She found me the perfect car and made the experience one of the best I have had purchasing a car! More

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Easy Car Purchase Toyota Tundra I had been to several lots and done many internet searches, with no one able to meet the price on an equal truck, before contacting Cowboy Toyota. All I had been to several lots and done many internet searches, with no one able to meet the price on an equal truck, before contacting Cowboy Toyota. All the hard work of finding the right vehicle and price was done over the phone and internet with Karen Schlatter before we ever came in. The truck purchase was for my son, and he orginally wanted the crew cab style, which Karen worked had to find the specific specs he wanted, then he changed to the double cab style. She found several trucks that he liked but before we ever went in, with the specific truck he was going to purchase and the price were decided upon. No haggling in the dealership, just straightforward pricing and competitive enough , that as a Costco memeber, he came to Dallas from Houston to purchase the truck. He even asked what we were able to do to get the price a few thousand less than other dealerships, he had tried to negotiate with. He had orginally started out looking at used cars to get the price and payment he was comfortable with. but Karen was able to work with the late model used car market and she helped him to see his payments would be similar with a new car as a used and he could put all the miles on himself. The overall experience was great and Karen Schlatter made it easy with most of the work being done well before we got there and he got what he requested in a truck. When we went to the dealership the process was only 2 hours including test drive, and financing. Thank you Karen and Cowboy Toyota for the great experience with my son's first new truck purchase. More

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Purchase on Vehcile From the moment I walked in to the building it felt nice people were friendly and the lease process in the financial office was quick. The sales pers From the moment I walked in to the building it felt nice people were friendly and the lease process in the financial office was quick. The sales person was great to work with since we have had another purchase thru her before. More

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