Richard Castro

Vallejo Hyundai responded

Thank you, Shirley, for taking the time to share your experience. We understand how concerning it can be when a vehicle issue happens unexpectedly, especially during a busy workday. I’m proud of our team for acting quickly, evaluating the concern promptly, and getting everything resolved so your husband could continue his day without unnecessary delay. Kirstie consistently goes above and beyond to ensure our guests feel informed and confident about the condition of their vehicle. Taking the time to explain findings and outline recommended maintenance is an important part of delivering a high-quality ownership experience, and it’s great to know that came through. We truly appreciate you trusting us with your Santa Fe, and we’re always here whenever you need assistance. Aiman Saleh General Manager

Vallejo Hyundai responded

Hi JB, Thank you for your feedback. I sincerely apologize for your experience at our dealership. We strive to meet the highest standards in every interaction, and it’s clear we fell short this time. Please know that I will be addressing your concerns directly with my team to ensure this does not happen again. We truly appreciate you trusting us with your vehicle, and we will use your feedback to strengthen our processes and improve as a team. As a token of our appreciation and to make up for the inconvenience, I would like to offer you a complimentary oil change on your next visit. Please feel free to reach out to me directly, and I will personally take care of the arrangements. Thank you again for your honesty and for giving us the opportunity to improve. Sincerely, Nate Sanchez Service Director

Vallejo Hyundai responded

Thank you for taking the time to share your experience! We’re thrilled to hear that Gabe went above and beyond to earn your trust and deliver a deal that truly stood out. Providing transparent, competitive pricing and treating every guest with respect is exactly the standard we aim for. We’re also glad Richard and our service team were able to quickly identify and resolve the issue with your new 2026 Tucson. Catching that factory concern, taking care of it promptly, and detailing your vehicle was the least we could do—we appreciate your patience and are happy we could make things right. Thank you again for your recommendation and for choosing Vallejo Hyundai. We truly value your business and look forward to being here for you for many years to come. — Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you, Robert, for taking the time to share your feedback. We’re glad to hear you had a smooth and efficient service visit, and that the inspection video and interior vacuuming added value to your experience. Those details are part of our commitment to transparency and care. We truly appreciate your business and look forward to taking care of you again in the future. — Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for your kind feedback! We’re glad to hear your experience was smooth and professional, and that our team communicated clearly and answered all of your questions. Providing transparent, attentive service is always our goal, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Vallejo Hyundai in the future. — Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for taking the time to share your experience. We’re very glad to hear our service team was able to take great care of your vehicle after the engine issue and earn your continued trust for future maintenance. Richard and the entire service crew truly appreciate your kind words. We look forward to being here for you anytime you need us at Vallejo Hyundai. Best regards, Aiman Saleh General Manager

Vallejo Hyundai responded

We appreciate you taking the time to share your thoughts. Your comments regarding the survey process are understood, and we respect your perspective. Our goal is always to provide a positive, straightforward experience—both in person and afterward—and your input helps us continue to improve. Thank you again for choosing Vallejo Hyundai. We truly value your business. Warm regards, Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for sharing your great service experience with us! ⭐⭐⭐⭐⭐ We’re happy to hear that our team was professional, friendly, and kept you informed throughout the entire visit. Providing timely, thorough service and ensuring our guests leave confident in the quality of our work is always our goal. Thank you for choosing Vallejo Hyundai—we look forward to taking care of you again in the future. Warm regards, Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Robert, thank you for your continued trust and loyalty to Vallejo Hyundai. We truly appreciate you being a long-time customer, and it means a great deal to hear that this was one of your best experiences since purchasing your Sonata. Our team works hard to deliver consistent, high-quality service, and feedback like yours lets us know we’re on the right track. We look forward to continuing to take care of you for many years to come. Best regards, Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for the kind words! We’re glad to hear our team was polite and helpful and that your visit was easy and stress-free. We truly appreciate you choosing Vallejo Hyundai and look forward to assisting you again in the future. Aiman Saleh General Manager Vallejo Hyundai