Richard Castro
Richard Castro at Vallejo Hyundai

Richard Castro | Page 3

Service Advisor

Vallejo Hyundai

3287 Sonoma Blvd
Vallejo, CA 94589

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5.0
28 Reviews

Dealership Experience

1 yr, 2 mos

Industry Experience

10 yrs, 11 mos

Languages Spoken

English English

5.0

28 Reviews

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28 Reviews of Richard Castro

December 15, 2025

Dealership Rating
Employee Rating

What is up with this fifteen word minimum? If I do not have something to say I should be able to submit it. What you are doing is to NOT make me want to do a survey again. More

by garypearl1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Yanni

Dec 15, 2025

Vallejo Hyundai responded

Thank you, Gary, for the 5-star review! We truly appreciate your feedback and are pleased to hear that Rich took great care of you and provided an excellent service. Thank you for trusting us and allowing us to service your vehicle. If there is anything you may need from us in the future, please don’t hesitate to reach out—we’re only a call away. Thank you again, and we hope you have a great day! Sincerely, Nate Sanchez Service Director

December 15, 2025

Dealership Rating
Employee Rating

Very helpful. Explained what needed to be done. On time Provided ride from and back to deakership More

by edconstantine05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 16, 2025

Vallejo Hyundai responded

Thank you, edconstantine05, for the feedback and the 5-star review. We truly appreciate your business and thank you for trusting our dealership with your vehicle service needs. I’m happy to hear that Richard took excellent care of you and provided transportation during your visit. We look forward to building a long-term relationship with you. If there is anything you may need, please do not hesitate to let us know. Thank you and have a great day! Sincerely, Nate Sanchez Service Director

December 13, 2025

Dealership Rating
Employee Rating

The employees were very courteous, friendly and professional. Great service! Did a great maintenance job on my car.i didn’t have to wait long. More

by Brbalisi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 15, 2025

Vallejo Hyundai responded

Hello Brbalisi, Thank you for the 5-star review and your feedback. We love hearing from our guests about their service experience. I’m happy to hear that you were well taken care of and that you had a great experience. Thank you for trusting us and allowing us to service your vehicle. We look forward to building a long-term relationship with you and many years of servicing your vehicle. If there is anything you need from us, please do not hesitate to let us know—we are here for you. Thank you and have a great day! Nate Sanchez Service Manager

December 09, 2025

Dealership Rating
Employee Rating

Prompt and welcoming and the service department immediately got me a ride to and from the service dept More

by tesstotte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 09, 2025

Vallejo Hyundai responded

Good afternoon, Tesstotte, Thank you for the 5-star review and the feedback. I am glad that Rich was able to take care of you and get you where you needed to go in a timely manner. If there is anything you need, please do not hesitate to give us a call. Thank you again and have a great day! Nate Sanchez Service Manager

December 05, 2025

Dealership Rating
Employee Rating

Love this place and the staff, friendly and I have the utmost confidence in their ability to work on my car More

by claudia.tata
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rinaldo Valle

Dec 08, 2025

Vallejo Hyundai responded

Hello Claudia, Thank you for the 5-star review. We truly appreciate your feedback. I’m glad to hear that your service experience was excellent, and that Rich took great care of you, and that we were able to provide confidence in your vehicle needs. We do not take your business lightly and genuinely appreciate you choosing us. If there is anything you need, please do not hesitate to reach out. Thank you again and have a great day. Nate Sanchez Service Director

December 05, 2025

Dealership Rating
Employee Rating

Richard was my service advisor, he was great and knowledgeable of the service needed for my car. More

by renaejohnsonn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 05, 2025

Vallejo Hyundai responded

Hello Renae Johnson, Thank you for the 5-star review. We truly appreciate your feedback and your business. We understand you have a choice in where to service your vehicle, and we are grateful that you chose Vallejo Hyundai. I’m happy to hear that Richard took excellent care of you and your vehicle needs. If there is anything you may need in the future, please do not hesitate to contact us. We look forward to building a long-term relationship with you and taking care of your vehicle. Thank you again and have a great day. Nate Sanchez Service Director

November 30, 2025

Dealership Rating
Employee Rating

Great customer service! Worked with me on price. Need more help with car inspection/instructions at time of purchase.. Don't know how to work everything inside. More

by janinefarias1962
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 01, 2025

Vallejo Hyundai responded

Thank you, Janine, for your review and for choosing Vallejo Hyundai! We’re glad to hear our team provided great customer service and worked with you on pricing. We do apologize that you didn’t receive all the help you needed when it came to vehicle features and instructions. Please feel free to stop by anytime or reach out to us directly — we’ll be more than happy to walk you through everything inside your vehicle and make sure you’re completely comfortable with all its features. Thank you again for your feedback and for being a valued part of the Vallejo Hyundai family!

November 29, 2025

Dealership Rating
Employee Rating

Great experience at Vallejo Hyundai! I went in for an oil change and tire rotation, and the team took great care of me. They were fast, friendly, and very helpful. The service area was c More

by martha morales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 03, 2025

Vallejo Hyundai responded

Thank you, Martha, for sharing your experience! We're thrilled to hear that your oil change and tire rotation went smoothly and that our Vallejo Hyundai service team took great care of you. Providing fast, friendly, and reliable service is what we strive for, and we're glad you consistently feel taken care of when you visit us. We appreciate you choosing Vallejo Hyundai! Aiman Saleh General Manager Vallejo Hyundai

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