Richard Gruber
Richard Gruber at Sullivan Cadillac

Richard Gruber | Page 10

General Manager

Sullivan Cadillac

4040 SW College Rd
Ocala, FL 34474

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4.6
153 Reviews

Dealership Experience

35 yrs, 6 mos

Industry Experience

37 yrs, 6 mos

4.6

153 Reviews

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153 Reviews of Richard Gruber

May 18, 2024

Dealership Rating
Employee Rating

Appointment on time. Great service and careful with car. Recommended experience. Plus my fifteen words! More

by rjcinva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jared Reynolds

May 21, 2024

Sullivan Cadillac responded

Thank you for sharing your positive experience with Sullivan Cadillac! We're glad to hear that your appointment was timely, and you received great service. We appreciate your recommendation and look forward to assisting you in the future. Sincerely, The Sullivan Cadillac Team

May 18, 2024

Dealership Rating
Employee Rating

Everything was fine, i think it would be nice for the Service Writer to automatically give and employee the discount without having to ask for it AND they should ask customer if they have any rewards poi More

by Donna Rodriquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Vitrano

May 21, 2024

Sullivan Cadillac responded

Thank you for sharing your feedback with us, Donna! We appreciate your suggestions regarding the Service Writer process. At Sullivan Cadillac, we always strive to enhance the customer experience, and your input is valuable to us. We will review your comments with our team for improvement opportunities. We look forward to serving you again in the future. Sincerely, The Sullivan Cadillac Team

May 04, 2024

Dealership Rating
Employee Rating

Consistently good service. Disappointed that service rep, Jaime, is gone. Person who took my call to schedule oil change was a bit patronizing, but the job got done. People More

by PCDENNIS54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronnie Rodriguez , Jaime in service, 10 stars

May 07, 2024

Sullivan Cadillac responded

Thanks for taking the time to write such an excellent review for Sullivan Cadillac. We strive to make sure everyone that walks through our doors feels like they are in good hands. Please don’t hesitate to reach out if you have any questions. Sincerely, The Sullivan Cadillac Team

May 02, 2024

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Employee Rating

Absolutely a delight to deal with the staff, kept there word, extremely happy. As you it doesn’t always turn out that way. Would refer and use again. More

by CINCYKID65
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Betancourt

May 05, 2024

Sullivan Cadillac responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Sullivan Cadillac Team

April 26, 2024

Dealership Rating
Employee Rating

One of the best experiences buying car I have had no pressure explained everything I will and would buy another car here as well as tell everyone I no to purchase here More

by bdr611
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Bob Vitrano

Apr 29, 2024

Sullivan Cadillac responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, The Sullivan Cadillac Team

April 23, 2024

Dealership Rating
Employee Rating

We have set everything over the phone. When I showed up they were ready and all transaction was done in no time. Very happy customer. Will recommend them to friends. More

by Adam B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 25, 2024

Sullivan Cadillac responded

Thank you so much for taking the time to let us know how happy you are with your experience, Adam! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Sullivan Cadillac Team

April 12, 2024

Dealership Rating
Employee Rating

The service manager seems to be over his head. Service department customer's waiting area is not very good. Volkswagen of Ocala blows it away! More

by NWROB2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ronnie Rodriguez

Apr 15, 2024

Sullivan Cadillac responded

Your feedback is important to us, and we'd like to hear more about your visit to our Sullivan Cadillac's Service Department. Please contact us at your convenience, so we can discuss your experience. Sincerely, The Sullivan Cadillac Team

April 03, 2024

Dealership Rating
Employee Rating

I have been buying cars for about 35 years from Sullivan both Cadillac and GMC vehicles. They know me by name and I am comfortable dealing with them. Ron More

by Ronald Hills
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Betancourt

Apr 05, 2024

Sullivan Cadillac responded

Ronald, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, The Sullivan Cadillac Team

March 27, 2024

Dealership Rating
Employee Rating

Loving my car thanks to Jessica she is an awesome sales representative I will recommend her to everyone, Manager and finance manager is awesome thank you. More

by Gertilyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Enoch Mikell , Jessica Perez

Mar 29, 2024

Sullivan Cadillac responded

Gertilyn, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Sullivan Cadillac. Please feel free to contact us if you have any questions on your new purchase. Sincerely, The Sullivan Cadillac Team

March 22, 2024

Dealership Rating
Employee Rating

Another great service appointment at Sullivan Cadillac. Edwin greeted us and very efficiently process our service order double checking what exactly we were having done. The service was finished in a reas More

by repete8850
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 23, 2024

Sullivan Cadillac responded

We are glad to hear you enjoyed your recent visit to our service department. At Sullivan Cadillac we believe clean cars make happy customers and are pleased to hear you appreciated your car wash! Sincerely, The Sullivan Cadillac Team

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