Richard Gruber
Richard Gruber at Sullivan Cadillac

Richard Gruber | Page 7

General Manager

Sullivan Cadillac

4040 SW College Rd
Ocala, FL 34474

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4.6
144 Reviews
4.6

144 Reviews

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144 Reviews of Richard Gruber

November 20, 2024

Dealership Rating
Employee Rating

The worse dealership ever my story will be told the court in a front of a Judge More

by GAMALOMAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 23, 2024

Sullivan Cadillac responded

Our team has acknowledged this review.

November 17, 2024

Dealership Rating
Employee Rating

Very attentive to detail and well organized. Take U step to step through the process and make it easy. More

by rdavismai
Recommend Dealer
Yes

Other Employees Tagged: Enoch Mikell, James Betancourt

Nov 19, 2024

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that you found our team at Sullivan Cadillac attentive to detail and organized. Our goal is to make the process as seamless as possible for our customers. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

November 01, 2024

Dealership Rating
Employee Rating

I love this service Department they always take care of me very professional Thank You Sullivan Cadillac. More

by Mikemcquade13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 04, 2024

Sullivan Cadillac responded

Thank you so much for your kind words! We're thrilled to hear that you love our service department and that our team has taken great care of you. At Sullivan Cadillac, we strive to provide the best experience possible for our customers. We appreciate your support and look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

October 17, 2024

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Employee Rating

First time I had my new car serviced here for the oil change and tire rotation. I feel the service department did a great job. Thanks guys More

by blgunkel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2024

Sullivan Cadillac responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our service department for your oil change and tire rotation. At Sullivan Cadillac, we strive to provide top-notch service, and we appreciate you choosing us for your vehicle's maintenance. We look forward to serving you again in the future! Sincerely, The Sullivan Cadillac Team

October 14, 2024

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Employee Rating

I been giving the runaround trying to return my second car after I discovered I was charged the price of used car as if it’s brand new car cheated for extra $8700 Very unprofessional not returning phone More

by GAMALOMAR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Richard,Gruber

Oct 16, 2024

Sullivan Cadillac responded

Hello Gamal, we invite you back in to address your concerns and answer any questions you have related to charging your new EV at home. General Motors also offers a charging adapter which will allow you to use Tesla charging stations. Sincerely, The Sullivan Cadillac Team

October 02, 2024

Dealership Rating
Employee Rating

As expected, quality and responsive Tried to fix problem and the solution is a temporary fix More

by Drdave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 04, 2024

Sullivan Cadillac responded

Thank you for your feedback. We appreciate your comments and are glad to hear about the quality and responsiveness you've experienced at Sullivan Cadillac. We understand that a temporary fix can be frustrating, and we encourage you to reach out to us directly so we can address your concerns more effectively. We value your experience and are here to help. Sincerely, The Sullivan Cadillac Team

September 13, 2024

Dealership Rating
Employee Rating

2 tires inflated to 37psi and should have been 30psi you could not access my points and I do not know how to run your aps or what to do could not skip name so picked the first name More

by RJM1CC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Betancourt

Sep 16, 2024

Sullivan Cadillac responded

Thank you for sharing your experience with us. We understand that you had concerns regarding the tire pressure and accessing your points. At Sullivan Cadillac, we appreciate your feedback as it helps us improve our services. If you need assistance with our app or have any further questions, please don’t hesitate to reach out to us directly. We're here to help you. Sincerely, The Sullivan Cadillac Team

September 07, 2024

Dealership Rating
Employee Rating

The service department personnel is good. Edwin is a pleasure to work with and Chuck is a very knowledgeable and helpful mechanic. The waiting area needs some updating, though. In my opi More

by SCOTTMINOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: James Betancourt

Sep 09, 2024

Sullivan Cadillac responded

Thank you for your feedback. We appreciate your kind words about our service department, and we'll ensure your compliments to Edwin and Chuck are recognized. However, we understand your concerns regarding the sales experience. It’s vital that our customers feel valued and treated with respect during their vehicle transactions. We encourage you to reach out directly to us at Sullivan Cadillac so we can address your experience more thoroughly and work towards a solution. Your insights are important to us as we strive to improve our service. Thank you for sharing your thoughts. Sincerely, The Sullivan Cadillac Team

September 05, 2024

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Employee Rating

Sullivan always does a good job . Been going there for 15 years . Keep up the good work. More

by DEET655
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronnie Rodriguez

Sep 05, 2024

Sullivan Cadillac responded

Thank you so much for your kind words! We truly appreciate your loyalty over the past 15 years. It’s always a pleasure serving you at Sullivan Cadillac. We look forward to welcoming you back again soon! Sincerely, The Sullivan Cadillac Team

September 05, 2024

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Employee Rating

The Salesman was Courteous. The managers were professional. The Staff was personable. Everyone was friendly and conscientious. More

by Ken Foster
Recommend Dealer
Yes

Other Employees Tagged: Enoch Mikell , Jacob

Sep 05, 2024

Sullivan Cadillac responded

Thank you, Ken, for your wonderful review! We're thrilled to hear that you found our team at Sullivan Cadillac to be courteous, professional, and friendly. We aim to provide a personable experience for all our customers, and it’s great to know we succeeded in doing that for you. We appreciate your kind words and hope to see you again soon! Sincerely, The Sullivan Cadillac Team

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