Richard Hernandez

I am a recent unhappy customer of the Hollywood Chrysler Jeep Service Department. On April 26, I brought my vehicle into the dealership for basic service. Specifically, I requested my first oil change and m Jeep Service Department. On April 26, I brought my vehicle into the dealership for basic service. Specifically, I requested my first oil change and my first tire rotation, both services to be covered by “Jeep Cares”. I left my vehicle at service and went inside to wait. After approximately 90 minutes I returned to the service area and was told they had just completed the service on my Jeep. The service writer, Caylie, advised me that everything was completed. At this point I asked if the tire rotation had been performed and she immediately replied, “yes”. I asked if she was sure and she called out to a technician who was nearby. The technician responded that he didn’t do the tire rotation because he couldn’t find the wheel key. He also advised the tires were within “spec” and did not need to be rotated. Despite the tire rotation not being performed it was listed on the service order as complete. I asked Caylie to remove the tire rotation from the receipt because the work wasn’t done and she advised that she could not change the work order, but to ask the cashier. I went inside and asked the cashier for a work order that accurately reflected the work done and was told she could not modify the work order. Caylie was called into the cashier area, and I advised I was concerned that the dealership would “bill” for the service that wasn’t performed. Caylie hand wrote I was assured by Caylie that the dealership would not bill for work that was not performed. Caylie then wrote “Not done -Caylie” on my copy of the receipt. I advised her that was not sufficient and requested a manager. After approximately ten minutes Gracie came into the cashier area and identified herself as the service manager. I advised Gracie of my concerns and she also advised she could not modify the incorrect service order. After a significant period of back and forth, with both Caylie and Gracie leaving and returning to the cashier area I was given a second work order that states only “Rotation was not performed” and “Info Information Only.” Throughout this entire time period both Gracie and Caylie repeatedly assured me that the tire rotation would not be charged. On 4/29, while looking at my “Jeep Cares” account I see that your dealership did deduct my credit for the tire rotation, WHICH WAS NOT PERFORMED. On May 1 a customer rep called me from the dealer and I relayed my circumstances. Approximately 30 minutes later I received a call from Richard Hernandez the general manager. I relayed the story again and Richard advised he would call me back before the end of the day. It has been two weeks today and I am still waiting for that phone call. With at least 5 Jeep dealerships within a 30-minute drive, I will definitely NOT be returning to this one. More

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Best service and best atención and prices i have gotten in any dealership so far. in any dealership so far. More

by Quintanaleo Verified Customer Verified Customer

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I have purchased 6 Jeeps over the years at Hollywood Jeep. Need I say anything more positive? Great team! Jeep. Need I say anything more positive? Great team! More

by KEITH57 Verified Customer Verified Customer

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We had a very good experience on the purchase of our new Jeep. All the sales staff at the dealer help Us with great information. The process of purchasing was very fast and honest. Post Sales Customer Se Jeep. All the sales staff at the dealer help Us with great information. The process of purchasing was very fast and honest. Post Sales Customer Service did a great job. I will recommend this dealer to my family and Friends. Gracias a Richard. More

by alfredo11 Verified Customer Verified Customer

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Excellent customer service, it was a pleasure doing business with them. The were very transparent business with them. The were very transparent More

by RAFICS Verified Customer Verified Customer

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The service was great and very fast. I had great communication with my service adviser at all times. I had great communication with my service adviser at all times. More

by MILAIDYHERNANDEZ1 Verified Customer Verified Customer

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The Sales team has been awesome. They made the purchase very seamless . Will definitely be recommending them to my friends and family They made the purchase very seamless . Will definitely be recommending them to my friends and family More

by stacy-ann0 Verified Customer Verified Customer

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Great customer service everyone was very helpful and polite. Received the proper help from the service team polite. Received the proper help from the service team More

by MILAIDYHERNANDEZ1 Verified Customer Verified Customer

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Outstanding customer service! I had the best car buying experience. I love my new Jeep! I had the best car buying experience. I love my new Jeep! More

by mhidalgo1 Verified Customer Verified Customer

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Amazing staff from the minute you walk into the door anytime you encounter a problem they resolve it. Everyone is so attentive to all your needs and make sure that you are completely satisfied with your anytime you encounter a problem they resolve it. Everyone is so attentive to all your needs and make sure that you are completely satisfied with your vehicle and amazing customer service. More

by mhbparalegal Verified Customer Verified Customer

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