Richard LaRussa | Page 32

Good,very good Im on my 4th toyota, convenient ,they give you rides back to work, everybody there is nice, and I like the Toyota product, you should cut that 25 word Im on my 4th toyota, convenient ,they give you rides back to work, everybody there is nice, and I like the Toyota product, you should cut that 25 words down to I don't know what thank you More

by MAPRAD81 Verified Customer Verified Customer

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Freindly people I went down to look at a used Tacoma and I called ahead to make sure it was still there. Everybody I talked to tried to help me out they even said th I went down to look at a used Tacoma and I called ahead to make sure it was still there. Everybody I talked to tried to help me out they even said they would call me if the truck sold before I got there. I didn't but that one but I bought another. More

by FLAKEYJAKE Verified Customer Verified Customer

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New Car Purchase Overall I had a pleasant experience. Salesman Max Broden was a complete gentleman and professional. I would recommend him to anyone interested in bu Overall I had a pleasant experience. Salesman Max Broden was a complete gentleman and professional. I would recommend him to anyone interested in buying a Toyota product. Everyone else at the dealeership that I came into contact with were friendly, helpful and true professionals. My only disappointment was a finance gentleman (Richard LaRussa) who initially came out on the showroom floor after I agreed to a deal and tried selling me extended warranties that I did not want. I was then left on the showroom floor for an additional one hour and 20 min. sitting. He then came back and escorted me to an office where again I had to tell him I'm passing on extended warranty. Then he showed me a deal folder that was not mine. Frustrating and disappointing after a pleasant experience with others. My hats off also to Howard and Kathy for solving another minor issue I had. Good people and good professioanls. Nice to see some smiles as well ! Ken Kovaleski 12/31/18 More

by KOVEY Verified Customer Verified Customer

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Terrible sales person that tells you lies! My husband and I went into this dealership to purchase a brand new 2019 Toyota pick-up truck.it was a horrible experience beginning to end. Lots of li My husband and I went into this dealership to purchase a brand new 2019 Toyota pick-up truck.it was a horrible experience beginning to end. Lots of lies & unnecessary wasted time & aggravation. No compensation for any for any of it. Just empty apologies & passing the buck. No department is on the same page. Had to repeat my issues more times than I could count. Had to contact the corporate office too. I would recommend a Toyota, however not this dealership. More

by LYNNANDKIDZ Verified Customer Verified Customer

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Return customer We bought our mini van from here 2011. They are friendly. Excellent service. After 7 years , we want to change another Toyota, still want to check out We bought our mini van from here 2011. They are friendly. Excellent service. After 7 years , we want to change another Toyota, still want to check out the Scranton location even we live in NY!! I like everyone here . Nick is our salesman. He did an awesome job!! More

by HWlikeToyota Verified Customer Verified Customer

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Good, in general but relentless attempt to sell us the . Dealing with the salesperson was pleasant but his physical contact with my wife - touching her arm as he spoke - made her very uncomfortable. Also Dealing with the salesperson was pleasant but his physical contact with my wife - touching her arm as he spoke - made her very uncomfortable. Also, the person handling the sale and finance of an extended warranty was so persistent, I almost walked out on the entire deal And, the verbal quote the salesman made regarding our trade-in was $200 more than what we were given in the end. (When you’re on a fixed income, even that small amount matters. The man who did the paperwork was very professional and put us at ease. More

by Toyota3 Verified Customer Verified Customer

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Used 2015 RAV 4 Limited Purchase Dealt with Sales Rep Ron Pritchyk. He was very professional, personable and familiar with the vehicle. The experience was thorough with a walk aroun Dealt with Sales Rep Ron Pritchyk. He was very professional, personable and familiar with the vehicle. The experience was thorough with a walk around the vehicle and a test drive. The car was clean and the gas tank filled. A very good experience with Ron. The only issue was the former owner of the vehicle did not turn in both key fobs with the car and the dealer did not offer compensation or a replacement. More

by DDSADVARY Verified Customer Verified Customer

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Absolutely wonderful Went in looking for a reliable used car looked at a Rav 4 on the internet got to the dealership and my salesman Chris Wagner and I took it for a test Went in looking for a reliable used car looked at a Rav 4 on the internet got to the dealership and my salesman Chris Wagner and I took it for a test drive. I fell in love with the car. Chris and Rich from finance worked to get me approved for the car. I was thrilled when they called to let me know the Rav was mine. The entire staff are fantastic especially Chris and Rich. More

by LOSTROWS469 Verified Customer Verified Customer

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Excellent Service Toyota Scranton is a wonderful dealership that employees wonderful people. Every individual is kind, caring, and committed to providing customers with Toyota Scranton is a wonderful dealership that employees wonderful people. Every individual is kind, caring, and committed to providing customers with excellent service and limitless knowledge on their products. More

by STEPHENCZANKNER Verified Customer Verified Customer

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Great Dealership! Corey and Rich did a great job putting a deal together that would work for me. They were exceptional! And went above and beyond to get it done. Corey and Rich did a great job putting a deal together that would work for me. They were exceptional! And went above and beyond to get it done. More

by SMITHJA1042 Verified Customer Verified Customer

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