Richard LaRussa | Page 31

Great experience Honestly when I entered the dealership I wasn't sure if I was ready to buy. After doing my research and homework prior, I knew I wanted a Toyota truc Honestly when I entered the dealership I wasn't sure if I was ready to buy. After doing my research and homework prior, I knew I wanted a Toyota truck but was unsure on the model. Upon looking at the inventory and talking to the salesman I realized that the time was in fact right and I purchased a Certified used vehicle. I always purchased new trucks from local dealers in the Scranton area. I am extremely pleased with Toyota of Scranton and highly recommend them. I will be here for life! More

by VAN16 Verified Customer Verified Customer

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Outstanding The purchase was as close to flawless as possible. The dealership took every possible step to make the experience pleasant. Thanks and very well done! The purchase was as close to flawless as possible. The dealership took every possible step to make the experience pleasant. Thanks and very well done!!!! More

by PREVAILINGWORD Verified Customer Verified Customer

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The worst experience. From dealing with the sales person to the manager it has been an absolute nightmere, this people don't have ethics nor they know when to admit they ha From dealing with the sales person to the manager it has been an absolute nightmere, this people don't have ethics nor they know when to admit they have done wrong. I wish i had never purchase my vehicule from Toyota. More

by Unhappycostumer Verified Customer Verified Customer

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Ch-R Lease Had a great experience on 1/9/19 when turning in my old lease and leasing a new vehicle. Our salesman Doug Stahl and Howard Sweeny and Rich LaRussa in Had a great experience on 1/9/19 when turning in my old lease and leasing a new vehicle. Our salesman Doug Stahl and Howard Sweeny and Rich LaRussa in Financing were all a pleasure to work with and made the experience enjoyable. More

by brianrock0 Verified Customer Verified Customer

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Great to deal with! Great place to purchase a new vehicle from! The sales guy was so nice and easy to deal with as were the finance guys. Very knowledgeable about all the Great place to purchase a new vehicle from! The sales guy was so nice and easy to deal with as were the finance guys. Very knowledgeable about all the cars and what would work best for my family. More

by dp5786 Verified Customer Verified Customer

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Good,very good Im on my 4th toyota, convenient ,they give you rides back to work, everybody there is nice, and I like the Toyota product, you should cut that 25 word Im on my 4th toyota, convenient ,they give you rides back to work, everybody there is nice, and I like the Toyota product, you should cut that 25 words down to I don't know what thank you More

by MAPRAD81 Verified Customer Verified Customer

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Freindly people I went down to look at a used Tacoma and I called ahead to make sure it was still there. Everybody I talked to tried to help me out they even said th I went down to look at a used Tacoma and I called ahead to make sure it was still there. Everybody I talked to tried to help me out they even said they would call me if the truck sold before I got there. I didn't but that one but I bought another. More

by FLAKEYJAKE Verified Customer Verified Customer

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New Car Purchase Overall I had a pleasant experience. Salesman Max Broden was a complete gentleman and professional. I would recommend him to anyone interested in bu Overall I had a pleasant experience. Salesman Max Broden was a complete gentleman and professional. I would recommend him to anyone interested in buying a Toyota product. Everyone else at the dealeership that I came into contact with were friendly, helpful and true professionals. My only disappointment was a finance gentleman (Richard LaRussa) who initially came out on the showroom floor after I agreed to a deal and tried selling me extended warranties that I did not want. I was then left on the showroom floor for an additional one hour and 20 min. sitting. He then came back and escorted me to an office where again I had to tell him I'm passing on extended warranty. Then he showed me a deal folder that was not mine. Frustrating and disappointing after a pleasant experience with others. My hats off also to Howard and Kathy for solving another minor issue I had. Good people and good professioanls. Nice to see some smiles as well ! Ken Kovaleski 12/31/18 More

by KOVEY Verified Customer Verified Customer

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Terrible sales person that tells you lies! My husband and I went into this dealership to purchase a brand new 2019 Toyota pick-up truck.it was a horrible experience beginning to end. Lots of li My husband and I went into this dealership to purchase a brand new 2019 Toyota pick-up truck.it was a horrible experience beginning to end. Lots of lies & unnecessary wasted time & aggravation. No compensation for any for any of it. Just empty apologies & passing the buck. No department is on the same page. Had to repeat my issues more times than I could count. Had to contact the corporate office too. I would recommend a Toyota, however not this dealership. More

by LYNNANDKIDZ Verified Customer Verified Customer

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Return customer We bought our mini van from here 2011. They are friendly. Excellent service. After 7 years , we want to change another Toyota, still want to check out We bought our mini van from here 2011. They are friendly. Excellent service. After 7 years , we want to change another Toyota, still want to check out the Scranton location even we live in NY!! I like everyone here . Nick is our salesman. He did an awesome job!! More

by HWlikeToyota Verified Customer Verified Customer

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