Richard Lewis | Page 11

i needed a ten thousand miles service and they took care of it although i did not have an appointment.service manager was very helpfull of it although i did not have an appointment.service manager was very helpfull More

by RAYP91 Verified Customer Verified Customer

Report | Print

Great experience. My sales person was totally up to date on equipment and all facets of my car. She was very patient and followed up on information I needed to make My sales person was totally up to date on equipment and all facets of my car. She was very patient and followed up on information I needed to make my purchase decision. The dealership owner personally took time to help me with financial arrangements. I could not be more pleased More

by djones3154 Verified Customer Verified Customer

Report | Print

The dealership was clean, all employees were very personable and friendly. Shottenkirk Honda of Cartersville worked very hard and well with me to get me in the vehicle my family and I needed. We are personable and friendly. Shottenkirk Honda of Cartersville worked very hard and well with me to get me in the vehicle my family and I needed. We are very thankful for them. More

by dwightmoses123 Verified Customer Verified Customer

Report | Print

Jonathan Miller is the best. He gave me what I asked for and more. Also the ones that was involved in putting forth in helping me get what I want I greatly appreciate it, thanks He gave me what I asked for and more. Also the ones that was involved in putting forth in helping me get what I want I greatly appreciate it, thanks again for your help. I will be sending some people your way More

by kinamore30 Verified Customer Verified Customer

Report | Print

Dealing with this dealership has always been a great experience both sales and the service department experience both sales and the service department More

by orfes Verified Customer Verified Customer

Report | Print

I have been doing business with Honda Shottenkirk of Cartersville for over 15 years , those guys are awesome Cartersville for over 15 years , those guys are awesome More

by laurabagley5 Verified Customer Verified Customer

Report | Print

Just a absolute great experience here from purchasing my Honda Pilot also the service dept just as awesome there’s nothing fake about this dealership they do what they say . The sales team , management team Honda Pilot also the service dept just as awesome there’s nothing fake about this dealership they do what they say . The sales team , management team , service team 5 star More

by SEVANS30134 Verified Customer Verified Customer

Report | Print

Everyone was very nice and helpful. The dealership is very nice. I would recommend the store to anyone. The dealership is very nice. I would recommend the store to anyone. More

by SAMSABIN17 Verified Customer Verified Customer

Report | Print

This dealership and it’s associates provide superb customer service all the way every time I have purchased from them!! They make you a part of their family!! All my vehicles purchases have been from customer service all the way every time I have purchased from them!! They make you a part of their family!! All my vehicles purchases have been from them and will be them only!! More

by mikecruz1225 Verified Customer Verified Customer

Report | Print

Although Richard Lewis, the owner, called me directly to apologize for the actions of the new car sales manager I still have to give this dealership only 1 star. The new car sales manager, Kevin Dowdy, is a apologize for the actions of the new car sales manager I still have to give this dealership only 1 star. The new car sales manager, Kevin Dowdy, is an absolutely horrible person and should be avoided at all costs. He ruined our entire experience at this dealership. Although everyone else we interacted with was a joy to work with, Kevin's actions tainted our experience and I will not be returning to make a purchase, nor will I recommend this dealership to anyone I know while he is still employed with them. We purchased our vehicle for $47k and when we got home, found the sticker in the glovebox witched stated the MSRP at $42k. We called looking for an explanation of the $5k price difference and Kevin stated that we should have all of the information in our paperwork. We looked and looked and did not find anything so Kevin said we needed to drive back to the dealership so he could explain it. When we arrived he did not greet us but simply walked past and said "let's go over here" and took us to a locked office. When we sat down I started to ask what the price difference was and he cut me off and started explaining the $5k protection package in a very condescending way. We explained that we had declined the protection package and all extended warranties. He said it didn't matter and it was added anyway. At this point he suggested we talk to the general sales manager, Jason. Jason agreed with us that the protection package was not explained to us, and was no where to be found in our paperwork. He did his best to offer us some compensation and we ended up with crossbars, a luggage carrier, and 5 years of oil changes for the vehicle. I appreciate the gesture, but at the end of the day Kevin knowingly deceived us and took $5k from us. Unacceptable. I wrote an email to the owner telling him about our experience and he personally called to apologized. I appreciate this gesture as well, but Kevin is still employed and who knows how many people he has done this to. Richard seems to be ok with Kevin lying and cheating his customers so in my book he is condoning this behavior which is just as bad. More

by mattandtammietaylor Verified Customer Verified Customer

Report | Print