Richard Lollar | Page 2

Awesome service from the techs to the writers. Very well documented too! I drive 30+ miles to go specifically to Monterey BMW Very well documented too! I drive 30+ miles to go specifically to Monterey BMW More

by VM1 Verified Customer Verified Customer

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Professional, clean and gets you in and out quickly. Loaner cars new and clean. Very nice dealership Loaner cars new and clean. Very nice dealership More

by CLUBJOHNSON Verified Customer Verified Customer

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The great service . Professional. Well taken care of customer service good employees and price affordable. Professional. Well taken care of customer service good employees and price affordable. More

by VICTORTORRES69 Verified Customer Verified Customer

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Awesome staff helpful grate place to service my bmw grate service attention to detail love bmw of Monterey service attention to detail love bmw of Monterey More

by MASTERBMWTECH Verified Customer Verified Customer

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Salesperson ,’Chris Alameda is an outstanding salesman. He is knowledgeable about BMW and inspires prospective byers ! He is knowledgeable about BMW and inspires prospective byers ! More

by DIANEDELLAMAGGIORE Verified Customer Verified Customer

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Great quality and attitude! Competent, pay attention to details, satisfy customers every concern! Highly recommend. Bill Treadway Competent, pay attention to details, satisfy customers every concern! Highly recommend. Bill Treadway More

by btreadway807 Verified Customer Verified Customer

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This dealership is really taking care of the customers, friendly, helpful, accommodating, great loaner cars, updates during the work done, videos and SMS info. Items fixed or replaced during the included w friendly, helpful, accommodating, great loaner cars, updates during the work done, videos and SMS info. Items fixed or replaced during the included warranty and maintenance program, clean car returned and on time. Highly recommeneded More

by CaliDani Verified Customer Verified Customer

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Staffs are very professional and nice. Service is in good quality. the environment is very comfortable while you are waiting there. Service is in good quality. the environment is very comfortable while you are waiting there. More

by jiang_jean Verified Customer Verified Customer

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Great people and great service. I especially appreciate the loaner car service. Being able to keep the car overnight is a huge hel[. I especially appreciate the loaner car service. Being able to keep the car overnight is a huge hel[. More

by JANISHEINZEN Verified Customer Verified Customer

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Because of a recurring brake issue I brought my 2021 530i in for the third time. New car 17000 miles now. When brakes are applied a strong front vibration occurred. After repeated rotor grinds and pad repla in for the third time. New car 17000 miles now. When brakes are applied a strong front vibration occurred. After repeated rotor grinds and pad replacements I was advised the only thing that would cause this problem was riding the brakes too much. This is my third BMW, I don’t ride the brakes and I’ve never had this problem before. That is one concern. The other concern I have is when I asked to speak to the service manager Richard Lollar. His first reply to my concern was, I quote “what do you need and I only have two minutes”. Very unprofessional and unconcerned about my problem. Not what I expected from BMW of Monterey. I love the BMW line but I’m taking my business to another dealer. More

by crml Verified Customer Verified Customer

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