Richard Matos | Page 3

Where shall we start? Initial impressions were good but did not receive a copy of the window sticker of the truck I was interested in. So the following Monday I called and requested the document. I then fo did not receive a copy of the window sticker of the truck I was interested in. So the following Monday I called and requested the document. I then found out the truck had more than I wanted so I backed away from that vehicle. Now they knew what I wanted and they advised a truck was on its way in. Sounds good except when they priced out the 2nd vehicle, they removed a very important charge which was included in the 1st. I also spoke to John the sales manager several times about the pricing, since I went to Glen Toyota because they were the closest COSTCO dealership. Only when we directed to the "finance" office, where they talk you into add-ons, did I find out that my truck price did not include GAP insurance. I have leased at least 10 vehicles prior to this Toyota and not 1 has not included GAP insurance. After extensive conversation John cut the GAP cost in half but I was still not happy. Last but not least, the next business day, which was Monday, I receive a call from the sales person informing me they forgot to put the inspection sticker on the truck. They asked me when I could bring the truck back, which is a 30-45 minute drive. I asked when they can be in my neighborhood to put the sticker in my truck. It went over their heads. This dealership needs help. More

by TEDFINKEL Verified Customer Verified Customer

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Fantastic overall experience. Sheina & Richie truly did a great job to get me the deal I was looking for! Mike in finance was Fair, to the point, no xx!! I left the place with a new Highlander and more impor great job to get me the deal I was looking for! Mike in finance was Fair, to the point, no xx!! I left the place with a new Highlander and more importantly feeling great about the overall process! More

by Alex Y. Verified Customer Verified Customer

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