Richard Matos | Page 2

I had a great experience at Glen Toyota. Richard had great knowledge about the cars in question. Richard had great knowledge about the cars in question. More

by Jenny Verified Customer Verified Customer

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The dealership was great and great staff will always buy and service from them thank you Jorge and service from them thank you Jorge More

by loveandhate Verified Customer Verified Customer

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Richard was great to work with. He made the car buying experience very easy and would highly recommend him. He made the car buying experience very easy and would highly recommend him. More

by Raf Verified Customer Verified Customer

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Very respectfully and polite. I appreciate the fact that I was assisted to return my rental. I appreciate the fact that I was assisted to return my rental. More

by alis20018 Verified Customer Verified Customer

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I have to say that without a doubt in my mind Glen Toyota is the best Toyota dealership or any car dealership, where I have ever received the kind of treatment and all-around care. This is the top of the li is the best Toyota dealership or any car dealership, where I have ever received the kind of treatment and all-around care. This is the top of the line, the cream of the crop, as far as buying a new car. The Sales department was very accommodating. and the managing department, especially Joe Esposito went out of their way to make sure I got the Toyota, red carpet treatment. The salespeople never made me uncomfortable or tried to push me into buying any one of the models I looked at in their inventory. More

by KCIDY Verified Customer Verified Customer

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Richard made my purchasing process effortless. Thank you, Happy New Year to everyone! Angela Chupak Thank you, Happy New Year to everyone! Angela Chupak More

by AVC41891 Verified Customer Verified Customer

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Richard was super helpful throughout the entire process! Whether I had any questions about cars or contracts. Whether I had any questions about cars or contracts. More

by EMELY1213 Verified Customer Verified Customer

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Worst Experience(Sales, Service and Customer Service) I do not know where to start but I have almost life threatening experience from my Toyota highlander. I am using Toyota since I got driving license an I do not know where to start but I have almost life threatening experience from my Toyota highlander. I am using Toyota since I got driving license and I never had this kind of experience before. I was driving on an I-95 truck route. There was one truck ahead of me and one behind me and there are other vehicles on side. There were no option to go any side and suddenly my engine stopped and I was not able to speed up my car even using full accelerator. Truck behind me pressing his horn, which scared me. I almost leave all hope and luckily it started again and I survived but I got very scared by this incident that I am still scared of driving that car. I took that car to Glen Toyota from where I got that Toyota highlander (One of the worst mistake by choosing that dealer). I explained them my situation but its look as if they do not care much. They just want to sell their vehicle. The service provider Richard was very rude with me. They took my car but refused to give me loaner. After so much requesting, he gave me Corolla, very small car. Next day, I got information about safety recall in Toyota highlander. According to that recall, I am facing that entire problem that was mentioned in recall. I call glen Toyota and to my surprise, they are not aware about any recall. They were not ready to accept even after ask them to check online. I had to call Toyota customer service and then they accepted (Toyota customer service experience was also not pleasant). Next day, they told me they did not find anything in car and want me to take my car back and drive them. I told them if you are taking responsibility that, that kind of problem will not come again then I can take car. They refused to take any responsibility. I told them, take this car back and give me new one. They refused for that. My car is with them since 3 months and there is no resolution yet. Glen Toyota is worst dealer I have seen. Specially, their Service Center is one of the worst. Whenever, I go for service they forget something and I have to go back to fix it. I have tried Toyota Customer service as well and they said they will talk to dealer and told me that it's dealer's fault. Toyota is saying it is dealer's fault and dealer saying its Toyota’s fault. I do not know what to do. I will never by Toyota again. I am paying for Highlander and driving Corolla. I am planning to sue Toyota and Glen Toyota both for misbehaving with me and ask me to drive faulty car where there is risk of life. I cannot tell you, how scared I am from that incident. Just sharing so someone else do not have to face that kind of trouble. Thanks for reading. More

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Great service! Prompt attention. Comfortable waiting area. Courteous staff. I am glad to continue using Glen Toyota for my service needs in the foreseeable future. area. Courteous staff. I am glad to continue using Glen Toyota for my service needs in the foreseeable future. More

by JOELOFFREDO Verified Customer Verified Customer

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Smooth transaction. Very knowledgeable. No hassles. Helped with our old lease and got us a great RAV4. Hope to continue doing business with you and hoping the service department is just as friendly. Helped with our old lease and got us a great RAV4. Hope to continue doing business with you and hoping the service department is just as friendly. More

by gormanp Verified Customer Verified Customer

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