Richard McAllister, Jr. | Page 37

I really enjoyed my experience with Ira and Rich, they made a great team. Ira made sure I drove ALOT of vehicles until I found the one that was right for me. I was in and out of the dealership 4 or 5 time made a great team. Ira made sure I drove ALOT of vehicles until I found the one that was right for me. I was in and out of the dealership 4 or 5 times in the course of a couple of months. They made the negotiating process pretty painless and came down to the price I wanted to pay and not the MSRP. I would happily recommended Ira as a great sales person who was very knowledgeable with every vehicles we drove. More

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I purchased my RAV4 in November of 2013. I first started with Rich McAllister who listened to my needs and showed me a few cars, he was very attentive and understood what I was looking for and what was in m with Rich McAllister who listened to my needs and showed me a few cars, he was very attentive and understood what I was looking for and what was in my price range. He looked at my trade-in and then assigned me to Mike Delemos. Mike was great, he finished the sale, was very attentive to every detail and walked me through everything, including how to use the phone (twice!). I had an easy sales experience, I hate buying cars, hate negotiating and Rich and Mike made the process easy for me. The follow up service has been convenient and so far so good (I have had 2 regular maintenance appts and 1 tow hitch installation). Everyone is friendly and helpful. I would buy another car from Hartford Toyota. More

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I suppose shopping for a car should be fun, but I find no joy in the experience so I rarely do it. I'm concerned about "buyer's remorse" and very wary about salesmen using hard sell techniques. I'm pleasantl joy in the experience so I rarely do it. I'm concerned about "buyer's remorse" and very wary about salesmen using hard sell techniques. I'm pleasantly surprised enough with my good experience overall after buying a Camry Hybrid that I am willing to write the following: Thank you Dave Goduti for being perceptive enough to realize I was willing to walk away at any point during the 2 days I was at the dealership. You did very well being patient with me. Eduardo Calderon is easy to work with and explains the paperwork process clearly. I have dealt with Jan Rypysc on two separate occasions and have found her to be pleasant and timely. I've actually arrived late to pickup a loaner vehicle from her and I still made it to my workplace on time. My brief conversations with Richard McAllister Jr has convinced me that I am a valued customer, a feeling that is a rare treat. The Service personnal have been professional and polite. I have spoken with 2 men and a woman ( I believe her name is Shannon) and each time they were engaging and pleasant. In conclusion, it is apparent that Hartford Toyota is changing their past ways based upon earlier reviews written by unhappy customers. They have gone above and beyond what I expected and I appreciate it! More

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My husband and I were searching for a Truck after owning one for 22 years. My husband had done quite a bit of research online so we were pretty savvy knowing the makes and models available. We were not s one for 22 years. My husband had done quite a bit of research online so we were pretty savvy knowing the makes and models available. We were not sure exactly what make but started at Hartford Toyota being interested in the Tundra. We were very fortunate to meet Guy Pagliano, our sales representative. He took the time to tell us about the Tundra and other make trucks and why the Tundra was superior. He validated what we knew and he was extremely knowledgeable. My husband and I left to go to other dealers in the area to do our due diligence. We went to a couple other dealers and determined that the Tundra was for us. Hartford Toyota didn’t have the color or style we wanted so we knew they’d have to do their homework to get us a truck. I called back a couple days later and Guy was unavailable due to an accident. I then spoke with the Sales Manager, Bill Filiault advised him of the situation and that we wanted a specific model/style and the reason we were buying from Hartford Toyota was because of “Guy”. Bill started the search for what we were looking for but then, of course, as a sales manager he had to hand this over to Rich McAllister Jr, Internet Sales. Rich and I worked together and he found a couple of vehicles that we could pick from out of state. We decided on one from New Jersey and Rich was able to seal the deal with the them. We went in that day to give our deposit and Guy was back on board and helped us through the rest of the sale. When the vehicle arrived at Hartford, my husband and I went to pick it up and sign all the paperwork. Guy took the time to walk us through the entire vehicle from top to bottom so we knew how everything worked. We are very pleased with the teamwork of this dealership and would highly recommend them. More

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