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Richard Pool
Richard Pool at BMW of Orland Park

Richard Pool | Page 16

Service Client Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.5
163 Reviews
4.5

163 Reviews

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163 Reviews of Richard Pool

August 13, 2024

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Employee Rating

They were quick, efficient, through with my vehicle repair inspection and very friendly staff. I am extremely pleased More

by CONSUELA1217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski , Corey Josephson, Cheri Krause, Tony Scanlon, Nick Shellberg

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Aug 13, 2024

BMW of Orland Park responded

We're delighted to hear that you had a quick and efficient experience with our friendly team at BMW of Orland Park. Thanks for sharing your satisfaction with us!

Aug 13, 2024

BMW of Orland Park responded

We're delighted to hear that you had a quick and efficient experience with our friendly team at BMW of Orland Park. Thanks for sharing your satisfaction with us!

August 12, 2024

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Employee Rating

Professional, knowledgeable, honest, and with minimal wait time, what more can you ask for? It was a good experience all around! More

by TVEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 12, 2024

BMW of Orland Park responded

Thank you for sharing your positive experience with BMW of Orland Park! We're glad to hear our team provided professional and efficient service. Enjoy the ride!

August 09, 2024

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Employee Rating

Their prices are 2-3 times higher than other BMW dealers. Their customer service is poor. They don’t communicate with customers. They don’t return phone calls. They are unprofessional and hard to work with. More

by vpgore2009
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Marc Boomsma

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Aug 09, 2024

BMW of Orland Park responded

Thank you for your feedback. We’re very sorry to hear about your experience and the issues you encountered with our pricing, customer service, and communication. This is not the standard of service we aim to provide, and we apologize for any frustration this has caused. We take your comments seriously and would like to address these concerns directly. Please contact us at 708-460-4545 so we can discuss your experience in more detail and work towards a resolution. Your feedback is valuable in helping us improve our services. Thank you for bringing this to our attention. Best Wishes, BMW Of Orland Park

August 09, 2024

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Employee Rating

service is absolultye horrible jason the advisor specifically, brakes are sqeeling on brand new M8 and he makes excuses for it over and over again no loaner car, made me pay for a tire even thou More

by moerizek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mahdi Armoush, James Hatchett, Jason Jakubowski , Amir Abedrabo, Seraj Abughoush

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Aug 09, 2024

BMW of Orland Park responded

Thank you for taking the time to share your experience. We sincerely apologize for the frustrations you’ve encountered with our service department. It’s disappointing to hear that the issues with your brakes were not resolved to your satisfaction and that you felt excuses were made instead of solutions provided. We also apologize for the inconvenience regarding the lack of a loaner car and the tire situation. Your experience does not reflect the high standard of service we aim to deliver, and we take your feedback seriously. We’re glad to hear that you had a positive experience with our sales team, but it’s clear we have work to do in our service department. We would appreciate the opportunity to make things right and regain your trust. Please reach out to us directly so we can address your concerns in more detail and find a resolution that meets your expectations. Thank you for bringing this to our attention. Best Wishes, BMW Of Orland Park

Aug 09, 2024

moerizek responded

hello i have tried to speak to someone about this, basiclly this jason guy decided to punish me by making sure he does not put the tire throught claims, also the brakes and rotors cannot be like that i have been complaining to him for a long time and nothing gets done, he also says no loaner is availble for two weeks, i am not sure why when i purchased the car they sold me some package of VIP that you you just pull in and they take care of the issues, i would happily talk to anyone about this issues and am sure they can get my phone number if they like but i highly dought it !!

August 03, 2024

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Employee Rating

Rich sat there at his desk and pretended to do busy work as I sat in the waiting area for 15-20min. Perhaps he was hoping someone else took care of me? Anyhow he didn’t introduce himself and gave me no up More

by DBARBARASMITH
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 09, 2024

BMW of Orland Park responded

Thank you for bringing this to our attention. We sincerely apologize for the experience you had during your visit. This is not the level of service we strive to provide, and we’re disappointed to hear that you were left waiting and without proper communication regarding your car. We’ll be addressing this situation with Rich and our team to ensure that every customer feels valued and informed. Your feedback is important to us, and we would appreciate the opportunity to discuss this further and make it right. Please feel free to reach out to our service director directly so we can address your concerns. 708-460-4545 Best Wishes, BMW Of Orland Park

July 31, 2024

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Richard Pool is quick and every time is a great experience. Explains what the issue is and easy to understand. More

by HANNAN.CHAUDARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 31, 2024

BMW of Orland Park responded

Hannan, we're delighted to hear that Richard made your experience at BMW of Orland Park smooth and informative. Thanks for sharing!

July 28, 2024

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Employee Rating

Reliable, kind, good price point —comfortable environment and good coffee—polished place- professional staff and managers More

by DDSMITHMD
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace

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Jul 29, 2024

BMW of Orland Park responded

Thank you for highlighting the reliable service and comfortable environment at BMW of Orland Park. We're glad to hear that our professional staff made your visit enjoyable, right down to the coffee!

July 26, 2024

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Great experience with the reps as always. They are kind, courteous and professional. There follow-ups are greatly appreciated. More

by cottonrock2
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
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Sep 05, 2024

BMW of Orland Park responded

Thank you for your kind words! We’re thrilled to hear that you consistently have great experiences with our team. We value your feedback and look forward to continuing to provide you with excellent service. See you next time! Best Wishes, BMW Of Orland Park

July 26, 2024

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Employee Rating

I loved the experience! The price is what I did not like lol! I would highly recommend Dion! More

by JENNIFERGOODRUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, James Hatchett, Jason Jakubowski , Corey Josephson, Cheri Krause, Tony Scanlon, Nick Shellberg

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Sep 05, 2024

BMW of Orland Park responded

Thank you for your feedback! We’re glad to hear you had a great experience and that Dion provided excellent service. We understand that pricing can be a concern, and we appreciate your recommendation. We look forward to serving you again in the future! Best Wishes, BMW Of Orland Park

June 30, 2024

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Employee Rating

Awesome! I came in for a standard oil change and he noticed that my cabin was loud and suggested replacing the sealant (or something like that). It made all More

by DBARBARASMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 01, 2024

BMW of Orland Park responded

We're glad to hear our team at BMW of Orland Park could make such a positive difference during your visit. Thanks for sharing!

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